2025/2026
CONTENT DIMENSION - consists of literal information through messages
RELATIONAL DIMENSION - message that is sent secondary.
Ex. you tell your supervisor your concerns about a project. The relational
dimension is the secondary message, "I am comfortable telling you this
concern."
METACOMMUICATION - communication about communication
ELEMENTS OF THE COMMUNICATION PROCESS (6) - 1)
communication is the creation and exchange of messages
2) requires senders and receivers
3) occurs on multiple channels Ex. Face-to-Face, email
4) affection by context
5) includes noise and feedback
6) is Dynamic (constantly changing)
COMMUNICATION IN PROFESSIONAL NETWORKS - 1) formal
communication networks
2) informally in professional networks
3) networkers use many channels to stay connected
4) networkers build broad connections
DOWNWARD COMMUNICATION - From superior to subordinate
UPWARD COMMUNICATION - from subordinate to superior
LATERAL COMMUNICATION - between equals
CULTIVATING CREDIBILITY (5) - 1) credible communicators build trust
2) develop rapport (harmony & goodwill)
3) listen actively
4) maintain integrity
5) adapt to your audience
CHARACTERISTICS OF A SUCCESSFUL COMMUNICATOR (6) - 1) self
awareness
, 2) adaptability
3) cognitively complex
4) empathetic
5) emotionally intelligent
6) ethical
CULTURE - learned/shared language, norms, and values with people of a
particular group
SOCIETIES - groups of people who share a culture
CO-CULTURES - groups of people who share values/norms related to
mutual interests besides their nationality
ETHNICITY - perception of our ancestry
NATIONALITY - citizen of a country
RACE - physical characteristics that distinguish a group of people.
no scientific difference in race being linked to intellect
SOCIOECONOMIC STATUS - measure of his or her financial/social
position relative to that of others
can be determined by lack of education, work ethic, income and occupation
DISABILITY INFO - sensory impairments and physical impairments are
required to be accommodate for in a work space
law requires that employers cannot discriminate based on a person's
disability under the Americans with Disabilities Act (ADA)
SEX - genetic variable
GENDER - social and psychological variable that determines self
identification
gender is acquired through social and cultural experiences