MNGT 3460 Exam 1 Questions and
Answers 100% Pass
What is OB and why does it matter? - ✔✔The systematic study and application of
knowledge about how individuals and groups act within the organizations
Isn't OB just common sense? Why or why not? - ✔✔No, research on decision making
shows that this can easily lead to faulty conclusions because our memories fail us. We
tend to notice certain things and ignore others, and the specific manner in which
information is framed can affect the choices we make. Therefore, it is important to rule
out alternative explanations one by one rather than to assume we know about human
behavior just because we are humans!
OB research methods - the 5 basic methods - ✔✔Surveys, Field study, Lab study, Case
studies, Meta-analysis
Challenges in the workplace - ethical, engagement, technology, flattening world,
sustainability, aging and global workforce (shamrock organization)` - ✔✔A shamrock
organization includes an equal number of regular employees, temporary employees,
and consultants and contractors.
Brittie Donald, All Rights Reserved © 2025 1
, Basic characteristics of managerial work - ✔✔Hard work in variety of tasks - open
ended job. Non-routine tasks - management by exception. Face to face verbal
communication - brief, discontinuous. Networking - vertical, horizontal, grapevine
What is diversity and its benefits - ✔✔The way people are similar or different from each
other. Benefits - better understanding and service of customers. More satisfied
workforce. Lower litigation expense. Higher creativity and performance.
Three diversity paradigms - description of, dominant processes - ✔✔Discrimination and
fairness: Due process and equal treatment; assimilation
Access and legitimacy: Match organization demographics to constituencies;
differentiation Learning and effectiveness: internalize different perspectives to learn;
integration
Types of schemas - ✔✔Storing and recalling of information. Scripts (ex: tailgates).
Prototypes (ex: jocks and nerds)
Self-perception biases - ✔✔Over estimate capacity and positive features
Self-fulfilling prophecy - ✔✔Behaving in ways consistent with others' expectations
Fundamental Attribution Error - ✔✔Observer attributes cause to actor
Personality structure - the "Big Five" - ✔✔Openness, Conscientiousness, Extraversion,
Agreeableness, Neuroticism (emotional stability)
Brittie Donald, All Rights Reserved © 2025 2
Answers 100% Pass
What is OB and why does it matter? - ✔✔The systematic study and application of
knowledge about how individuals and groups act within the organizations
Isn't OB just common sense? Why or why not? - ✔✔No, research on decision making
shows that this can easily lead to faulty conclusions because our memories fail us. We
tend to notice certain things and ignore others, and the specific manner in which
information is framed can affect the choices we make. Therefore, it is important to rule
out alternative explanations one by one rather than to assume we know about human
behavior just because we are humans!
OB research methods - the 5 basic methods - ✔✔Surveys, Field study, Lab study, Case
studies, Meta-analysis
Challenges in the workplace - ethical, engagement, technology, flattening world,
sustainability, aging and global workforce (shamrock organization)` - ✔✔A shamrock
organization includes an equal number of regular employees, temporary employees,
and consultants and contractors.
Brittie Donald, All Rights Reserved © 2025 1
, Basic characteristics of managerial work - ✔✔Hard work in variety of tasks - open
ended job. Non-routine tasks - management by exception. Face to face verbal
communication - brief, discontinuous. Networking - vertical, horizontal, grapevine
What is diversity and its benefits - ✔✔The way people are similar or different from each
other. Benefits - better understanding and service of customers. More satisfied
workforce. Lower litigation expense. Higher creativity and performance.
Three diversity paradigms - description of, dominant processes - ✔✔Discrimination and
fairness: Due process and equal treatment; assimilation
Access and legitimacy: Match organization demographics to constituencies;
differentiation Learning and effectiveness: internalize different perspectives to learn;
integration
Types of schemas - ✔✔Storing and recalling of information. Scripts (ex: tailgates).
Prototypes (ex: jocks and nerds)
Self-perception biases - ✔✔Over estimate capacity and positive features
Self-fulfilling prophecy - ✔✔Behaving in ways consistent with others' expectations
Fundamental Attribution Error - ✔✔Observer attributes cause to actor
Personality structure - the "Big Five" - ✔✔Openness, Conscientiousness, Extraversion,
Agreeableness, Neuroticism (emotional stability)
Brittie Donald, All Rights Reserved © 2025 2
