MNGT 3460 Exam 2 Auburn – Wesson
Questions and Answers 100% Pass
Stress - ✔✔Defined as a psychological response to demands that possess certain stakes
and that tax or exceed a person's capacity or resources
Stressors - ✔✔The demands that cause people to experience stress
Strains - ✔✔The negative consequences that occur when demands tax or exceed one's
capacity or resources
Transactional Theory of Stress - ✔✔A theory that explains how stressful demands are
perceived and appraised, as well as how people respond to the perceptions and
appraisals
Primary appraisal - ✔✔Evaluation of whether a demand is stressful and, if it is, the
implications of the stressor in terms of personal goals and well-being.
Is this stressful?
Brittie Donald, All Rights Reserved © 2025 1
,Secondary appraisal - ✔✔When people determine how to cope with the various
stressors they face
How can I cope?
Benign job demands - ✔✔Job demands that tend not to be appraised as stressful
Hindrance stressors - ✔✔Stressful demands that are perceived as hindering progress
toward personal accomplishments or goal attainment
Tend to trigger negative emotions such as anger and anxiety
Challenge stressors - ✔✔Stressful demands that are perceived as opportunities for
learning, growth, and achievement
Often trigger positive emotions such as pride and enthusiasm
Work hindrance stressors - ✔✔Role conflict, role ambiguity, role overload, daily hassles
Role conflict - ✔✔Refers to conflicting expectations that other people may have of us
Brittie Donald, All Rights Reserved © 2025 2
, Role ambiguity - ✔✔Refers to the lack of information regarding what needs to be done
in a role, as well as unpredictability regarding the consequences of performance in that
role
Role overload - ✔✔Occurs when the number of demanding roles a person holds is so
high that the person simply cannot perform some or all of the roles effectively
Daily hassles - ✔✔Reflects the relatively minor day-to-day demands that get in the way
of accomplishing the things that we really want to accomplish
Work challenge stressors - ✔✔Time pressure, work complexity, work responsibility
Time pressure - ✔✔Refers to a strong sense that the amount of time you have to do a
task is just not quite enough
Work complexity - ✔✔Refers to the degree to which the requirements of the work, in
terms of knowledge, skills, and abilities, tax or exceed the capabilities of the person who
is responsible for performing the work
Work responsibility - ✔✔Refers to the nature of the obligations that a person has to
others
Nonwork hindrance stressors - ✔✔Work-family conflict, negative life events, financial
uncertainty
Brittie Donald, All Rights Reserved © 2025 3
Questions and Answers 100% Pass
Stress - ✔✔Defined as a psychological response to demands that possess certain stakes
and that tax or exceed a person's capacity or resources
Stressors - ✔✔The demands that cause people to experience stress
Strains - ✔✔The negative consequences that occur when demands tax or exceed one's
capacity or resources
Transactional Theory of Stress - ✔✔A theory that explains how stressful demands are
perceived and appraised, as well as how people respond to the perceptions and
appraisals
Primary appraisal - ✔✔Evaluation of whether a demand is stressful and, if it is, the
implications of the stressor in terms of personal goals and well-being.
Is this stressful?
Brittie Donald, All Rights Reserved © 2025 1
,Secondary appraisal - ✔✔When people determine how to cope with the various
stressors they face
How can I cope?
Benign job demands - ✔✔Job demands that tend not to be appraised as stressful
Hindrance stressors - ✔✔Stressful demands that are perceived as hindering progress
toward personal accomplishments or goal attainment
Tend to trigger negative emotions such as anger and anxiety
Challenge stressors - ✔✔Stressful demands that are perceived as opportunities for
learning, growth, and achievement
Often trigger positive emotions such as pride and enthusiasm
Work hindrance stressors - ✔✔Role conflict, role ambiguity, role overload, daily hassles
Role conflict - ✔✔Refers to conflicting expectations that other people may have of us
Brittie Donald, All Rights Reserved © 2025 2
, Role ambiguity - ✔✔Refers to the lack of information regarding what needs to be done
in a role, as well as unpredictability regarding the consequences of performance in that
role
Role overload - ✔✔Occurs when the number of demanding roles a person holds is so
high that the person simply cannot perform some or all of the roles effectively
Daily hassles - ✔✔Reflects the relatively minor day-to-day demands that get in the way
of accomplishing the things that we really want to accomplish
Work challenge stressors - ✔✔Time pressure, work complexity, work responsibility
Time pressure - ✔✔Refers to a strong sense that the amount of time you have to do a
task is just not quite enough
Work complexity - ✔✔Refers to the degree to which the requirements of the work, in
terms of knowledge, skills, and abilities, tax or exceed the capabilities of the person who
is responsible for performing the work
Work responsibility - ✔✔Refers to the nature of the obligations that a person has to
others
Nonwork hindrance stressors - ✔✔Work-family conflict, negative life events, financial
uncertainty
Brittie Donald, All Rights Reserved © 2025 3
