MNGT 3460 Exam 2 Questions and
Answers 100% Pass
Stress - ✔✔The psychological response to demands when there is something at stake
for the individual, and where coping with these demands would tax or exceed the
individual capacity or resources.
Stressors - ✔✔Demands that cause the stress response
Strain - ✔✔Negative consequences
Transactional Theory of Stress - ✔✔Theory that explains how stressful demands are
perceived and appraised, as well as how people respond to the perceptions and
appraisals
Primary appraisal - ✔✔Evaluation of whether a demand is stressful and, if it is, the
implications of the stressor in terms of personal goals and well-being
Secondary appraisal - ✔✔When people determine how to cope with the various
stressors they face
Hindrance stressors - ✔✔Stressors that tend to be appraised as thwarting progress
toward growth and achievement
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,Challenge stressors - ✔✔Stressors that tend to be appraised as opportunities for growth
and achievement
Role conflict - ✔✔When others have conflicting expectations of what an individual
needs to do
Role ambiguity - ✔✔When an individual has a lack of direction and information about
what needs to be done
Role overload - ✔✔When an employee has too many demands to work effectively
Daily hassels - ✔✔Minor day-to-day demands that interfere with work accomplishment
Time pressure - ✔✔The sense that the amount of time allotted to do a job is not quite
enough
Work complexity - ✔✔The degree to which job requirements tax or exceed employee
capabilities
Work responsibility - ✔✔The number and importance of the obligations that an
employee has to others
Work-family conflict - ✔✔A form of role conflict in which the demands of a work role
hinder the fulfillment of the demands in a family role (or vice versa)
Negative life events - ✔✔Events such as a divorce or death of a family member that
tend to be appraised as a hindrance
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, Financial uncertainty - ✔✔Uncertainties with regard to the potential for loss of
livelihood, savings, or the ability or pay expenses
Family time demands - ✔✔The amount of time committed to fulfillling family
responsibilities
Personal development - ✔✔Participation in activities outside of work that foster growth
and learning
Positive life events - ✔✔Events such as marriage or the birth of a child that tend to be
appraised as a challenge
Coping - ✔✔Behaviors and thoughts used to manage stressful demands and the
emotions associated with the stressful demands
Behavioral coping - ✔✔Physical activities used to deal with a stressful situation
Ex. squeezing stressball
Cognitive coping - ✔✔Thought used to deal with a stressful situation
Ex. counting to ten
Problem-focused coping - ✔✔Behaviors and cognitions of an individual intended to
manage the stressful situation itself
Emotion-focused coping - ✔✔Behaviors and cognitions of an individual intended to
help manage emotional reactions to stressful demands
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Answers 100% Pass
Stress - ✔✔The psychological response to demands when there is something at stake
for the individual, and where coping with these demands would tax or exceed the
individual capacity or resources.
Stressors - ✔✔Demands that cause the stress response
Strain - ✔✔Negative consequences
Transactional Theory of Stress - ✔✔Theory that explains how stressful demands are
perceived and appraised, as well as how people respond to the perceptions and
appraisals
Primary appraisal - ✔✔Evaluation of whether a demand is stressful and, if it is, the
implications of the stressor in terms of personal goals and well-being
Secondary appraisal - ✔✔When people determine how to cope with the various
stressors they face
Hindrance stressors - ✔✔Stressors that tend to be appraised as thwarting progress
toward growth and achievement
Brittie Donald, All Rights Reserved © 2025 1
,Challenge stressors - ✔✔Stressors that tend to be appraised as opportunities for growth
and achievement
Role conflict - ✔✔When others have conflicting expectations of what an individual
needs to do
Role ambiguity - ✔✔When an individual has a lack of direction and information about
what needs to be done
Role overload - ✔✔When an employee has too many demands to work effectively
Daily hassels - ✔✔Minor day-to-day demands that interfere with work accomplishment
Time pressure - ✔✔The sense that the amount of time allotted to do a job is not quite
enough
Work complexity - ✔✔The degree to which job requirements tax or exceed employee
capabilities
Work responsibility - ✔✔The number and importance of the obligations that an
employee has to others
Work-family conflict - ✔✔A form of role conflict in which the demands of a work role
hinder the fulfillment of the demands in a family role (or vice versa)
Negative life events - ✔✔Events such as a divorce or death of a family member that
tend to be appraised as a hindrance
Brittie Donald, All Rights Reserved © 2025 2
, Financial uncertainty - ✔✔Uncertainties with regard to the potential for loss of
livelihood, savings, or the ability or pay expenses
Family time demands - ✔✔The amount of time committed to fulfillling family
responsibilities
Personal development - ✔✔Participation in activities outside of work that foster growth
and learning
Positive life events - ✔✔Events such as marriage or the birth of a child that tend to be
appraised as a challenge
Coping - ✔✔Behaviors and thoughts used to manage stressful demands and the
emotions associated with the stressful demands
Behavioral coping - ✔✔Physical activities used to deal with a stressful situation
Ex. squeezing stressball
Cognitive coping - ✔✔Thought used to deal with a stressful situation
Ex. counting to ten
Problem-focused coping - ✔✔Behaviors and cognitions of an individual intended to
manage the stressful situation itself
Emotion-focused coping - ✔✔Behaviors and cognitions of an individual intended to
help manage emotional reactions to stressful demands
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