MNGT 3460 Exam 4 Questions and Answers 100% Pass

MNGT 3460 Exam 4 Questions and Answers 100% Pass leadership - the use of power and influence to direct the activities of followers toward goal achievement power - the ability to influence the behavior of others and resist unwanted influence in return legitimate power - a form of organizational power based on authority or position reward power - a form of organizational power based on the control of resources or benefits coercive power - a form of organizational power based on the ability to hand out punishment expert power - a form of organizational power based on expertise or knowledge referent power - a form of organizational power based on the attractiveness or charisma of the leader influence - the use of behaviors to cause behavioral or attitudinal changes in others 2Brittie Donald, All Rights Reserved © 2025 organizational politics - individual actions directed toward the goal of furthering a persons own self-interest political skill - the ability to understand others and the use of that knowledge to influence them to further personal or organizational objectives conflict resolution - stems from a function of how assertive leaders want to be in pursing their own goals and how cooperative they are with regard to the concerns of others negotiation - a process in which two or more interdependent individuals discuss and attempt to reach agreement about their differences alternative dispute resolution - a process by which two parties resolve conflicts through the use of a specially trained, neutral third party mediation - a process by which a third party facilitates a dispute resolution process but with no formal authority to dictate a solution arbitration - a process by which a third party determines binding settlement to a dispute between two parties correlation between power and influence and job performance - moderate positive correlation between power and influence and organizational commitment - moderate positive 3Brittie Donald, All Rights Reserved © 2025 leader-member exchange theory - a theory describing how leader-member relationships develop over time on a dyadic basis role taking - the phase in leader-follower relationship when a leader provides an employee with job expectations and the follower tries to meet those expectations role making - the phase in leader-follower relationship when the follower voices his or her expectations for the relationship, resulting in a free-flowing exchange of opportunities and resources for activities and effort leader effectiveness - the degree to which the leaders actions result in the achievement of the units goals, the continued commitment of the units employees, and the development of mutual trust, respect, and obligation