MNGT 3460 Final Exam Questions and
Answers 100% Pass
Leadership - ✔✔The use of power and influence to direct the activities of followers
toward goal achievement
Power - ✔✔The ability to influence the behavior of others and resist unwanted
influence in return
There are five main bases of power - ✔✔Legitimate
reward
coercive
expert
referent
Legitimate power - ✔✔A form of organizational power based on authority or position
Reward power - ✔✔A form of organizational power based on the control of resources
or benefits
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,Coercive power - ✔✔A form of organizational power based on the ability to hand out
punishment
Expert power - ✔✔A form of personal power based on expertise or knowledge
Referent power - ✔✔A form of personal power based on the attractiveness and
charisma of the leader
Influence - ✔✔The use of behaviors to cause behavioral or attitudinal changes in others
Organizational politics - ✔✔Individual actions directed toward the goal of furthering a
person's own self-interests
Political skill - ✔✔The ability to understand others and the use of that knowledge to
influence them to further personal or organizational objectives
Consists of networking ability, social astuteness, interpersonal influence,and apparent
sincerity
Conflict resolution - ✔✔Conflict resolution stems from a function of how assertive
leaders want to be in pursuing their own goals and how cooperative they are with
regard to the concerns of others
Negotiation - ✔✔A process in which two or more interdependent individuals discuss
and attempt to reach agreement about their differences
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, Alternative dispute resolution - ✔✔A process by which two parties resolve conflicts
through the use of a specially trained, neutral third party
Mediation - ✔✔A process by which a third party facilitates a dispute resolution process
but with no formal authority to dictate a solution
Arbitration - ✔✔A process by which a third party determines a binding settlement to a
dispute between two parties
Organizational Power - ✔✔Legitimate Power
Reward Power
Coercive Power
Personal Power - ✔✔Expert Power
Referent Power
Substitutability - ✔✔The degree to which people have alternatives in accessing the
resources a leader controls
Discretion - ✔✔The degree to which managers have the right to make decisions on their
own
Centrality - ✔✔How important a person's job is and how many people depend on that
person to accomplish their tasks
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Answers 100% Pass
Leadership - ✔✔The use of power and influence to direct the activities of followers
toward goal achievement
Power - ✔✔The ability to influence the behavior of others and resist unwanted
influence in return
There are five main bases of power - ✔✔Legitimate
reward
coercive
expert
referent
Legitimate power - ✔✔A form of organizational power based on authority or position
Reward power - ✔✔A form of organizational power based on the control of resources
or benefits
Brittie Donald, All Rights Reserved © 2025 1
,Coercive power - ✔✔A form of organizational power based on the ability to hand out
punishment
Expert power - ✔✔A form of personal power based on expertise or knowledge
Referent power - ✔✔A form of personal power based on the attractiveness and
charisma of the leader
Influence - ✔✔The use of behaviors to cause behavioral or attitudinal changes in others
Organizational politics - ✔✔Individual actions directed toward the goal of furthering a
person's own self-interests
Political skill - ✔✔The ability to understand others and the use of that knowledge to
influence them to further personal or organizational objectives
Consists of networking ability, social astuteness, interpersonal influence,and apparent
sincerity
Conflict resolution - ✔✔Conflict resolution stems from a function of how assertive
leaders want to be in pursuing their own goals and how cooperative they are with
regard to the concerns of others
Negotiation - ✔✔A process in which two or more interdependent individuals discuss
and attempt to reach agreement about their differences
Brittie Donald, All Rights Reserved © 2025 2
, Alternative dispute resolution - ✔✔A process by which two parties resolve conflicts
through the use of a specially trained, neutral third party
Mediation - ✔✔A process by which a third party facilitates a dispute resolution process
but with no formal authority to dictate a solution
Arbitration - ✔✔A process by which a third party determines a binding settlement to a
dispute between two parties
Organizational Power - ✔✔Legitimate Power
Reward Power
Coercive Power
Personal Power - ✔✔Expert Power
Referent Power
Substitutability - ✔✔The degree to which people have alternatives in accessing the
resources a leader controls
Discretion - ✔✔The degree to which managers have the right to make decisions on their
own
Centrality - ✔✔How important a person's job is and how many people depend on that
person to accomplish their tasks
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