MNGT 3460 Test 1 Questions and
Answers 100% Pass
Organizational behavior(OB) - ✔✔field of study devoted to understanding, explaining,
and ultimately improving the attitudes and behaviors of individuals and groups in
organizations.
Human resource management - ✔✔the theories and principles studies in OB and
explores the "nuts‐and‐ bolts" applications of those principles in organizations; field of
study that focuses in the applications of OB theories and principles in organizations
Strategic management - ✔✔Field of study devoted to exploring the product choices and
industry characteristics that affect an organization's profitability; focuses on the product
choices and industry characteristics that affect an organization's profitability
Scientific Management- Fredrick Taylor, late 19th, early 20th century - ✔✔Objective,
scientifically driven approach to studying OB Focus on efficiency and productivity in
organizations
People are tools; assembly line
Brittie Donald, All Rights Reserved © 2025 1
,Human Relation Movement- Hawthorne studies @ Western Electric Co. (1924‐1932) -
✔✔More humanistic approach (feelings, thoughts, and actions matter)
Theory X - ✔✔Controlling employees and holding on to power; · work because we have
to; structure
Theory Y - ✔✔Involving employees and sharing power; want to interact
Job Performance - ✔✔what employees feel about their jobs and doing their day-to-day
work; the value of the set of employee behaviors that contribute, either positively or
negatively, to organizational goal accomplishment
Organizational Commitment - ✔✔defined as the desire on the part of an employee to
remain a member of the organization.
Job Satisfaction - ✔✔pleasurable emotional state resulting from the appraisal of one's
job or job experiences
Stress - ✔✔psychological responses to job demands that tax an exceed their capacities
Motivation - ✔✔energetic forces that drive employees' work effort
Trust, justice, and ethics - ✔✔how employees feel that their company does business
with fairness, honesty, and integrity
Learning and decision making - ✔✔how employees gain job knowledge and how they
use that knowledge to make accurate judgements
Brittie Donald, All Rights Reserved © 2025 2
, Personality and cultural values - ✔✔reflect the various traits and tendencies that
describe how people act; affect the way people behave at work, kind of tasks they're
interested in, and how they react to events on the job
Ability - ✔✔Cognitive- verbal and quantitative
Emotional- emotional regulation
Physical- strength and endurance
Teams: characteristics and diversity - ✔✔describing how teams are formed, staffed, and
composed and how team members come to rely on one another as they do their work
Teams: processes and communication - ✔✔how teams behave, including their
coordination conflict, and cohesion
Leadership: power and negotiation - ✔✔how individuals become leaders in the first
place; summarize how individuals attain authority over others
Leadership: styles and behaviors - ✔✔how leaders behave in their leadership roles;
capture the specific actions that leaders take to influence others at work
Organizational Structure - ✔✔dictates how the units within the firm link to other units
Organizational Culture - ✔✔"the way things are"; shared knowledge about the values
and beliefs that shape employee attitudes and behaviors
Brittie Donald, All Rights Reserved © 2025 3
Answers 100% Pass
Organizational behavior(OB) - ✔✔field of study devoted to understanding, explaining,
and ultimately improving the attitudes and behaviors of individuals and groups in
organizations.
Human resource management - ✔✔the theories and principles studies in OB and
explores the "nuts‐and‐ bolts" applications of those principles in organizations; field of
study that focuses in the applications of OB theories and principles in organizations
Strategic management - ✔✔Field of study devoted to exploring the product choices and
industry characteristics that affect an organization's profitability; focuses on the product
choices and industry characteristics that affect an organization's profitability
Scientific Management- Fredrick Taylor, late 19th, early 20th century - ✔✔Objective,
scientifically driven approach to studying OB Focus on efficiency and productivity in
organizations
People are tools; assembly line
Brittie Donald, All Rights Reserved © 2025 1
,Human Relation Movement- Hawthorne studies @ Western Electric Co. (1924‐1932) -
✔✔More humanistic approach (feelings, thoughts, and actions matter)
Theory X - ✔✔Controlling employees and holding on to power; · work because we have
to; structure
Theory Y - ✔✔Involving employees and sharing power; want to interact
Job Performance - ✔✔what employees feel about their jobs and doing their day-to-day
work; the value of the set of employee behaviors that contribute, either positively or
negatively, to organizational goal accomplishment
Organizational Commitment - ✔✔defined as the desire on the part of an employee to
remain a member of the organization.
Job Satisfaction - ✔✔pleasurable emotional state resulting from the appraisal of one's
job or job experiences
Stress - ✔✔psychological responses to job demands that tax an exceed their capacities
Motivation - ✔✔energetic forces that drive employees' work effort
Trust, justice, and ethics - ✔✔how employees feel that their company does business
with fairness, honesty, and integrity
Learning and decision making - ✔✔how employees gain job knowledge and how they
use that knowledge to make accurate judgements
Brittie Donald, All Rights Reserved © 2025 2
, Personality and cultural values - ✔✔reflect the various traits and tendencies that
describe how people act; affect the way people behave at work, kind of tasks they're
interested in, and how they react to events on the job
Ability - ✔✔Cognitive- verbal and quantitative
Emotional- emotional regulation
Physical- strength and endurance
Teams: characteristics and diversity - ✔✔describing how teams are formed, staffed, and
composed and how team members come to rely on one another as they do their work
Teams: processes and communication - ✔✔how teams behave, including their
coordination conflict, and cohesion
Leadership: power and negotiation - ✔✔how individuals become leaders in the first
place; summarize how individuals attain authority over others
Leadership: styles and behaviors - ✔✔how leaders behave in their leadership roles;
capture the specific actions that leaders take to influence others at work
Organizational Structure - ✔✔dictates how the units within the firm link to other units
Organizational Culture - ✔✔"the way things are"; shared knowledge about the values
and beliefs that shape employee attitudes and behaviors
Brittie Donald, All Rights Reserved © 2025 3
