RISE UP TEST 2025/2026 ACTUAL EXAM
QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES || 100%
GUARANTEED PASS!!
<LATEST VERSION>
1. What are the BEST steps to take if a customer's expectations are not met? -
ANSWER ✔ Listen, acknowledge the problem, ask questions, and
determine a solution the customer and store can agree to.
2. A customer is shopping for a new computer software package and states that
the last version did not meet expectations regarding functionality. What
should the sales associate do to help the customer select the right software? -
ANSWER ✔ Provide a hands-on demonstration of different software
packages.
3. A customer calls to complain that his refrigerator was not delivered on time.
How should the associate handle the situation? - ANSWER ✔ Thank the
customer, apologize for the inconvenience, and ask him for information
about the delivery.
4. Which of the following is the BEST resource for a sales associate to use to
gain information about the benefits of a store's products and services? -
ANSWER ✔ Company provided training.
5. Which is the MOST important reason for a sales associate to discuss the
warranty of a product while closing a sale? - ANSWER ✔ To reassure the
customer about the product's performance, durability, and quality.
,6. These customers tend to make a quick purchase decision, often buying
inexpensive items that are not on high importance to them. - ANSWER ✔
impulse buyers
7. Which of the following is a customer body language cue? - ANSWER ✔ A
customer rolling his eyes while looking around
8. Which of the following comments would be inappropriate In a social media
post? - ANSWER ✔ Quit my job today! No more being exploited and
unappreciated.
9. These customers view shopping as a fun occasion. So shopping does not
necessarily include making a purchase. - ANSWER ✔ Recreational shoppers
10.A poor reaction - ANSWER ✔ negative attitude
11.App - ANSWER ✔ Loyalty programs
12.Train - ANSWER ✔ You'll be an our late for your shift
13.Physical items that can be touched - ANSWER ✔ Products
14.Unfit products - ANSWER ✔ Expiration
15.Multiple store locations - ANSWER ✔ Corporation
16.Retail Cycle - ANSWER ✔ The retail product cycle
17.Buys large products - ANSWER ✔ wholesaler
18.Before takes action - ANSWER ✔ Choose a solution
19.Should be 65k not 60k - ANSWER ✔ 5k shortage
20.No expiration date - ANSWER ✔ Shelf life
, 21.Product breaks - ANSWER ✔ The costumer think about buying something
different
22.Needs a computer before exam - ANSWER ✔ costumer has a want or need
23.Not even bread - ANSWER ✔ More demand than supply
24.What is a good team member - ANSWER ✔ Helps new employees
25.Whats a retail business - ANSWER ✔ Department store
26.When should you greet costumers - ANSWER ✔ 30 seconds
27.Something that describes a job - ANSWER ✔ Job description
28.What's a retail sentence - ANSWER ✔ A car wash
29.Someone's personality - ANSWER ✔ Attitude
30.Someone who's nice - ANSWER ✔ Positive attitude
31.After a retailer receives a product - ANSWER ✔ They price products
32.Following time of products - ANSWER ✔ Focus
33.R stands for in SMART - ANSWER ✔ Results oriented
34.A retail product - ANSWER ✔ New tv
35.After comes up with solutions - ANSWER ✔ Choose a solution
36.Making sure a store reaches its goal - ANSWER ✔ Numbers per store
37.A companys rep - ANSWER ✔ Brand
38.Not apart of loading crew - ANSWER ✔ Delivering product
QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES || 100%
GUARANTEED PASS!!
<LATEST VERSION>
1. What are the BEST steps to take if a customer's expectations are not met? -
ANSWER ✔ Listen, acknowledge the problem, ask questions, and
determine a solution the customer and store can agree to.
2. A customer is shopping for a new computer software package and states that
the last version did not meet expectations regarding functionality. What
should the sales associate do to help the customer select the right software? -
ANSWER ✔ Provide a hands-on demonstration of different software
packages.
3. A customer calls to complain that his refrigerator was not delivered on time.
How should the associate handle the situation? - ANSWER ✔ Thank the
customer, apologize for the inconvenience, and ask him for information
about the delivery.
4. Which of the following is the BEST resource for a sales associate to use to
gain information about the benefits of a store's products and services? -
ANSWER ✔ Company provided training.
5. Which is the MOST important reason for a sales associate to discuss the
warranty of a product while closing a sale? - ANSWER ✔ To reassure the
customer about the product's performance, durability, and quality.
,6. These customers tend to make a quick purchase decision, often buying
inexpensive items that are not on high importance to them. - ANSWER ✔
impulse buyers
7. Which of the following is a customer body language cue? - ANSWER ✔ A
customer rolling his eyes while looking around
8. Which of the following comments would be inappropriate In a social media
post? - ANSWER ✔ Quit my job today! No more being exploited and
unappreciated.
9. These customers view shopping as a fun occasion. So shopping does not
necessarily include making a purchase. - ANSWER ✔ Recreational shoppers
10.A poor reaction - ANSWER ✔ negative attitude
11.App - ANSWER ✔ Loyalty programs
12.Train - ANSWER ✔ You'll be an our late for your shift
13.Physical items that can be touched - ANSWER ✔ Products
14.Unfit products - ANSWER ✔ Expiration
15.Multiple store locations - ANSWER ✔ Corporation
16.Retail Cycle - ANSWER ✔ The retail product cycle
17.Buys large products - ANSWER ✔ wholesaler
18.Before takes action - ANSWER ✔ Choose a solution
19.Should be 65k not 60k - ANSWER ✔ 5k shortage
20.No expiration date - ANSWER ✔ Shelf life
, 21.Product breaks - ANSWER ✔ The costumer think about buying something
different
22.Needs a computer before exam - ANSWER ✔ costumer has a want or need
23.Not even bread - ANSWER ✔ More demand than supply
24.What is a good team member - ANSWER ✔ Helps new employees
25.Whats a retail business - ANSWER ✔ Department store
26.When should you greet costumers - ANSWER ✔ 30 seconds
27.Something that describes a job - ANSWER ✔ Job description
28.What's a retail sentence - ANSWER ✔ A car wash
29.Someone's personality - ANSWER ✔ Attitude
30.Someone who's nice - ANSWER ✔ Positive attitude
31.After a retailer receives a product - ANSWER ✔ They price products
32.Following time of products - ANSWER ✔ Focus
33.R stands for in SMART - ANSWER ✔ Results oriented
34.A retail product - ANSWER ✔ New tv
35.After comes up with solutions - ANSWER ✔ Choose a solution
36.Making sure a store reaches its goal - ANSWER ✔ Numbers per store
37.A companys rep - ANSWER ✔ Brand
38.Not apart of loading crew - ANSWER ✔ Delivering product
