Pharmaceutical care correct answers An extension of risk management. The direct, responsible
provision of medication-related care for the purpose of achieving definite outcomes that improve
a patient's quality of life.
5 pharmacy care practice domains correct answers Risk Management Patient-Centered care
delivery Disease and medication therapy Management Pharmacy Care services marketing
Business management
7 managerial sciences correct answers Accounting Finance Economics Human Resource
Management Marketing Operations Management Value Creation
3 dimensions of managment correct answers Levels of manager impact actions taken by
managers resources that are managed
4 management activities (classical View) correct answers Planning organizing leading/directing
evaluating/controlling
5 resources that are managed correct answers Money People Time Materials Information
3 levels of management correct answers Organizational Management Interpersonal Management
Self-Management
Modern view of management = classical views + correct answers energize empower support
communicate
Triple Aim correct answers provide better outcomes at lower cost through an exceptional patient
experience
Non-positional leaders correct answers Grass roots leadership. •recognize that both large and
small changes need to occur in their teams and departments and work to build influence with
others to see those changes come to pass.
Positional Leaders: correct answers key in determining the vision for the organization and
focusing on how to mobilize people to accomplish that vision.
5 essential functions for a team correct answers trust attention to results engaging in productive
conflict enhanced commitment and shared accountability
Two ethical considerations that relate to the role of manager/leader within any organization
correct answers 1. Macro Considerations
2. Micro Considerations
Negative goods correct answers patients purchase medication because they have to not because
they want to.
, Personal Management correct answers the personal skills, attitudes and behaviors that drives one
potential for growth. The ability to make deliberate decisions and taking action to achieve your
potential and goals.
What serves as the foundation for personal management? correct answers Health-both for
yourself and practice
Can you ever save time? correct answers No-we can only spend it
Is multi-tasking effective? correct answers No. You must switch gears.
The 4 functions of a manager that can be seen in time management correct answers plan organize
lead evaluate/control
Step 1 of time management correct answers Recognize the need for improvement
What is a tool that can help you with step #2 of time management: Conducting an honest
analysis of how you currently use your time correct answers time journal-15 minute increments
name 3 electronic resources for conducting a time analysis correct answers rescuetime
toggl
timelogger
What can help you to better know how to use your unsceduled "white spaces" correct answers
identifying your time management style
leaders correct answers Value getting the job done and moving forward; communication style is
direct and succinct
Analytics correct answers Value getting tasks done with precision and accuracy; pay a lot of
attention to detail; style is systematic and use facts, logic, and structure
Relaters correct answers Believe that getting along with others is the most important thing; very
important to nourish primary relationships; may feel overburdened by all they have agreed to do
for others
Entertainers correct answers Do not like having a precise, predictable schedule; enjoy a great
deal of variety and flexibility
What is a tool that can help you with step #3 of time management establishing your mission and
setting goals? correct answers SMART goal-specific measurable achievable realistic and time
bound
writing a personal mission statement