D317 PRACTICE EXAM QUESTIONS AND
ANSWERS WESTERN GOVERNORS
UNIVERSITY.
Your client has computers using macOS and other computers that are Windows-
based. They want to have a shared drive configured so that both operating
systems can access it. The files are very large, some of them exceeding 4 GB.
What filesystem should you use to format the shared drive?
exFAT
exFAT and FAT32
are both compatible with Windows and macOS systems, but the exFAT filesystem
supports files greater than 4 GB, while FAT32 does not
exFAT
-compatible with both macOS and Windows
-supports files greater than 4 GB
FAT32
-compatible with both macOS and Windows
-can only support files up to 4 GB
A user wants to have Full Control over their C: drive and all the contents of it,
because they have one program that defaults to saving files in a folder there.
Why will you not give them this access?
It is a security risk and violates the principle of least privilege
A user tells you that they received a BSOD error on a Windows 10 computer. No
changes have been made to this computer recently. What is the best way to
restart Windows to see whether you can isolate the issue?
Boot normally and see whether the error happens again
If there is no error message is BSOD
, assume the problem is hardware or a computer driver and boot into safe mode to
fix the issue
A user reports that their profile is very slow to load, then they get an error
message that says, "unable to load profile." What should you suspect?
The profile is corrupted
Your friend in another state is having a problem with their Windows 11 Home
edition computer and wants your help. What could you do to provide the
quickest possible help?
MSRA
MSRA (Microsoft Remote Assistance)
-best option to assist a remote server unless you are a managed service provider
(MSP) and already have remote monitoring and RMM (remote monitoring and
management) set up on their computer
-allows you to co-control the user's desktop
RDP
not available on the Windows Home editions
You are writing a script in Microsoft PowerShell to automate some processes
that you perform daily. What file extension will the script file have?
.ps1
.ps1
PowerShell
.bat
Batch Scripting consists of a series of commands to be executed by the command-
line interpreter, stored in a plain text file. It is not commonly used as a
programming language and so it is not commonly practiced and is not trending but
its control and dominance in the Windows environment can never be neglected
One of the users you are responsible for called the help desk because when
they turned the computer on this morning, instead of booting into Windows. it
showed a green screen with 1's and 0's running down it. What will you do?
ANSWERS WESTERN GOVERNORS
UNIVERSITY.
Your client has computers using macOS and other computers that are Windows-
based. They want to have a shared drive configured so that both operating
systems can access it. The files are very large, some of them exceeding 4 GB.
What filesystem should you use to format the shared drive?
exFAT
exFAT and FAT32
are both compatible with Windows and macOS systems, but the exFAT filesystem
supports files greater than 4 GB, while FAT32 does not
exFAT
-compatible with both macOS and Windows
-supports files greater than 4 GB
FAT32
-compatible with both macOS and Windows
-can only support files up to 4 GB
A user wants to have Full Control over their C: drive and all the contents of it,
because they have one program that defaults to saving files in a folder there.
Why will you not give them this access?
It is a security risk and violates the principle of least privilege
A user tells you that they received a BSOD error on a Windows 10 computer. No
changes have been made to this computer recently. What is the best way to
restart Windows to see whether you can isolate the issue?
Boot normally and see whether the error happens again
If there is no error message is BSOD
, assume the problem is hardware or a computer driver and boot into safe mode to
fix the issue
A user reports that their profile is very slow to load, then they get an error
message that says, "unable to load profile." What should you suspect?
The profile is corrupted
Your friend in another state is having a problem with their Windows 11 Home
edition computer and wants your help. What could you do to provide the
quickest possible help?
MSRA
MSRA (Microsoft Remote Assistance)
-best option to assist a remote server unless you are a managed service provider
(MSP) and already have remote monitoring and RMM (remote monitoring and
management) set up on their computer
-allows you to co-control the user's desktop
RDP
not available on the Windows Home editions
You are writing a script in Microsoft PowerShell to automate some processes
that you perform daily. What file extension will the script file have?
.ps1
.ps1
PowerShell
.bat
Batch Scripting consists of a series of commands to be executed by the command-
line interpreter, stored in a plain text file. It is not commonly used as a
programming language and so it is not commonly practiced and is not trending but
its control and dominance in the Windows environment can never be neglected
One of the users you are responsible for called the help desk because when
they turned the computer on this morning, instead of booting into Windows. it
showed a green screen with 1's and 0's running down it. What will you do?
