Mortuary Management- Test 1 Questions
And Answers With Verified Solutions
100% Correct!!!
3 Things to say when answering the phone - ANSWER✔✔ Greeting, your name,
funeral home name
Generally how many people should go on a removal? - ANSWER✔✔ 2
Who is the Next of Kin? - ANSWER✔✔ Closest blood relative
3 Criteria for appearance of transfer personnel - ANSWER✔✔ Clean and neat
appearance, appropriately dressed, conformity with local customs and traditions
When should the GPL be presented? - ANSWER✔✔ Face-to-face confrontation
What is cash advance? - ANSWER✔✔ Any item of service or merchandise
described to a purchaser as a "cash advance", "accomodation", "cash
disbursement", or similar term
What is cash advance items? - ANSWER✔✔ Any item obtained from a third party
and paid by the funeral provider on behalf of the purchaser. This may include
flowers, honorariums, death certificates, newspaper obit, etc.
List of transfer vehicle items - ANSWER✔✔ License requirements, number,
training, cot, collapsible/flexible stretcher, sheets/cot cover, pillow/head block,
rubber/plastic sheets, towels, body bag, straps, personal protective equipment
(PPE), sanitary accessories
What is a death notice? - ANSWER✔✔ Usually a classified notice publicizing the
death of a person and giving those details of the funeral service that the survivors
wish to have published
What is an obituary? - ANSWER✔✔ A news item concerning the death of a person
which usually contains a biographical sketch.
, Order of funeral procession - ANSWER✔✔ Escort, lead car, honorary pallbearers,
pallbearers, coach, NOK, family, friends
SSA 721 - ANSWER✔✔ Statement of death by funeral director
SSA 8 - ANSWER✔✔ Claimants form
DD 214 - ANSWER✔✔ Military discharge papers
VA form 21P- 530 - ANSWER✔✔ Application for burial benefits
VA form 27-2008 - ANSWER✔✔ Application for United States flag for burial
VA form 40-1330 - ANSWER✔✔ Application for standard government head stone
or marker
VA form 40-0247 - ANSWER✔✔ Presidential memorial certificate request form
Do's while answering the phone - ANSWER✔✔ Use clear/crisp voice, allow caller
to end convo, assure caller to call back if they have questions, give ETA
Don'ts while answering the phone - ANSWER✔✔ Not too cheerful/sad, avoid the
phrase "We'll be right there" or "Thank you", no gum/food
What is a business worth? - ANSWER✔✔ It's ability to service its debt.
3 sets of info that equal funeral arrangements and dispostions - ANSWER✔✔ Vital
stats, news info, family requests= funeral arrangements/disposition
Show and explain the net contributions profit equation - ANSWER✔✔ Service
charge + Merchandise profit = New contribution profit
This is the money used to offset overhead.
The wedge shape portion of the lid at the head and foot end of the casket -
ANSWER✔✔ Pie or fishtail
And Answers With Verified Solutions
100% Correct!!!
3 Things to say when answering the phone - ANSWER✔✔ Greeting, your name,
funeral home name
Generally how many people should go on a removal? - ANSWER✔✔ 2
Who is the Next of Kin? - ANSWER✔✔ Closest blood relative
3 Criteria for appearance of transfer personnel - ANSWER✔✔ Clean and neat
appearance, appropriately dressed, conformity with local customs and traditions
When should the GPL be presented? - ANSWER✔✔ Face-to-face confrontation
What is cash advance? - ANSWER✔✔ Any item of service or merchandise
described to a purchaser as a "cash advance", "accomodation", "cash
disbursement", or similar term
What is cash advance items? - ANSWER✔✔ Any item obtained from a third party
and paid by the funeral provider on behalf of the purchaser. This may include
flowers, honorariums, death certificates, newspaper obit, etc.
List of transfer vehicle items - ANSWER✔✔ License requirements, number,
training, cot, collapsible/flexible stretcher, sheets/cot cover, pillow/head block,
rubber/plastic sheets, towels, body bag, straps, personal protective equipment
(PPE), sanitary accessories
What is a death notice? - ANSWER✔✔ Usually a classified notice publicizing the
death of a person and giving those details of the funeral service that the survivors
wish to have published
What is an obituary? - ANSWER✔✔ A news item concerning the death of a person
which usually contains a biographical sketch.
, Order of funeral procession - ANSWER✔✔ Escort, lead car, honorary pallbearers,
pallbearers, coach, NOK, family, friends
SSA 721 - ANSWER✔✔ Statement of death by funeral director
SSA 8 - ANSWER✔✔ Claimants form
DD 214 - ANSWER✔✔ Military discharge papers
VA form 21P- 530 - ANSWER✔✔ Application for burial benefits
VA form 27-2008 - ANSWER✔✔ Application for United States flag for burial
VA form 40-1330 - ANSWER✔✔ Application for standard government head stone
or marker
VA form 40-0247 - ANSWER✔✔ Presidential memorial certificate request form
Do's while answering the phone - ANSWER✔✔ Use clear/crisp voice, allow caller
to end convo, assure caller to call back if they have questions, give ETA
Don'ts while answering the phone - ANSWER✔✔ Not too cheerful/sad, avoid the
phrase "We'll be right there" or "Thank you", no gum/food
What is a business worth? - ANSWER✔✔ It's ability to service its debt.
3 sets of info that equal funeral arrangements and dispostions - ANSWER✔✔ Vital
stats, news info, family requests= funeral arrangements/disposition
Show and explain the net contributions profit equation - ANSWER✔✔ Service
charge + Merchandise profit = New contribution profit
This is the money used to offset overhead.
The wedge shape portion of the lid at the head and foot end of the casket -
ANSWER✔✔ Pie or fishtail
