COMPLETE TEST BANK FOR_
Operations and Supply Chain Management 13th Edition by F. Robert Jacobs Richard B. Chase
||ALL CHAPTERS||VERIFIED ANSWERS|| 978-0073525228 COMPLETE GUIDE
13TH EDITION
,Table of Contents
Chapter 01 Operations And Supply Chain Management .......................................................................... 3
Chapter 02 Strategy And Sustainability .................................................................................................. 47
Chapter 03 Strategic Capacity Management ........................................................................................ 104
Chapter 04 Production Processes ......................................................................................................... 159
Chapter 05 Service Processes ............................................................................................................... 217
Chapter 06 Quality Management And Six Sigma .................................................................................. 287
Chapter 07 Projects............................................................................................................................... 405
Chapter 08 Global Sourcing And Procurement ..................................................................................... 491
Chapter 09 Location, Logistics, And Distribution .................................................................................. 550
Chapter 10 Lean And Sustainable Supply Chains .................................................................................. 603
Chapter 11 Demand Management And Forecasting ............................................................................ 671
Chapter 12 Aggregate Operations Planning ......................................................................................... 772
Chapter 13 Inventory Control ............................................................................................................... 830
Chapter 14 Material Requirements Planning ....................................................................................... 929
,Test Bank For Operations And Supply Chain Management 13th Edition By F. Robert Jacobs And Richard
B. Chase
Chapter 01 Operations And Supply Chain Management
(Chapter 1-14 With Answer Keys At The End Of Chapter)
Learning Objectives For Chapter 1
1. Understand Why It Is Important To Study Operations And Supply Chain Management.
2. Define Efficient And Effective Operations.
3. Categorize Operations And Supply Chain Processes.
4. Contrast Differences Between Services And Goods Producing Processes.
5. Identify Operations And Supply Chain Management Career Opportunities.
6. Describe How The Field Has Developed Over Time.
True / False Questions
1. Efficiency Means Doing The Right Things To Create The Most Value For The Company. True
False
2. Effectiveness Means Doing The Right Things To Create The Most Value For The Company. True
False
3. A Doctor Completes A Surgical Procedure On A Patient Without Error. The Patient Dies Anyway.
In Operations Management Terms, We Could Refer To This Doctor As Being Efficient But Not Effective.
True False
, 1-1
4. A Worker Can Be Efficient Without Being Effective. True False
5. A Process Can Be Effective Without Being Efficient. True False
6. Operations And Supply Management Is Defined As The Design, Operation, And Improvement Of
The Systems That Create And Deliver The Firm's Primary Products And Services.
True False
7. The Term "Value" Refers To The Relationship Between Quality And The Price Paid By The
Consumer.
True False
8. Attempting To Balance The Desire To Efficiently Use Resources While Providing A Highly
Effective Service May Create Conflict Between The Two Goals.
True False
9. Central To The Concept Of Operations Strategy Are The Notions Of Operations Focus And Trade-
Offs.
Operations and Supply Chain Management 13th Edition by F. Robert Jacobs Richard B. Chase
||ALL CHAPTERS||VERIFIED ANSWERS|| 978-0073525228 COMPLETE GUIDE
13TH EDITION
,Table of Contents
Chapter 01 Operations And Supply Chain Management .......................................................................... 3
Chapter 02 Strategy And Sustainability .................................................................................................. 47
Chapter 03 Strategic Capacity Management ........................................................................................ 104
Chapter 04 Production Processes ......................................................................................................... 159
Chapter 05 Service Processes ............................................................................................................... 217
Chapter 06 Quality Management And Six Sigma .................................................................................. 287
Chapter 07 Projects............................................................................................................................... 405
Chapter 08 Global Sourcing And Procurement ..................................................................................... 491
Chapter 09 Location, Logistics, And Distribution .................................................................................. 550
Chapter 10 Lean And Sustainable Supply Chains .................................................................................. 603
Chapter 11 Demand Management And Forecasting ............................................................................ 671
Chapter 12 Aggregate Operations Planning ......................................................................................... 772
Chapter 13 Inventory Control ............................................................................................................... 830
Chapter 14 Material Requirements Planning ....................................................................................... 929
,Test Bank For Operations And Supply Chain Management 13th Edition By F. Robert Jacobs And Richard
B. Chase
Chapter 01 Operations And Supply Chain Management
(Chapter 1-14 With Answer Keys At The End Of Chapter)
Learning Objectives For Chapter 1
1. Understand Why It Is Important To Study Operations And Supply Chain Management.
2. Define Efficient And Effective Operations.
3. Categorize Operations And Supply Chain Processes.
4. Contrast Differences Between Services And Goods Producing Processes.
5. Identify Operations And Supply Chain Management Career Opportunities.
6. Describe How The Field Has Developed Over Time.
True / False Questions
1. Efficiency Means Doing The Right Things To Create The Most Value For The Company. True
False
2. Effectiveness Means Doing The Right Things To Create The Most Value For The Company. True
False
3. A Doctor Completes A Surgical Procedure On A Patient Without Error. The Patient Dies Anyway.
In Operations Management Terms, We Could Refer To This Doctor As Being Efficient But Not Effective.
True False
, 1-1
4. A Worker Can Be Efficient Without Being Effective. True False
5. A Process Can Be Effective Without Being Efficient. True False
6. Operations And Supply Management Is Defined As The Design, Operation, And Improvement Of
The Systems That Create And Deliver The Firm's Primary Products And Services.
True False
7. The Term "Value" Refers To The Relationship Between Quality And The Price Paid By The
Consumer.
True False
8. Attempting To Balance The Desire To Efficiently Use Resources While Providing A Highly
Effective Service May Create Conflict Between The Two Goals.
True False
9. Central To The Concept Of Operations Strategy Are The Notions Of Operations Focus And Trade-
Offs.
