QUALITY ASSURANCE FINAL EXAM
STUDY GUIDE WITH COMPLETE
SOLUTIONS
Process audits serve which of the following functions? - ANSWER-To ensure
standardized quality practices
Deming advocates ceasing dependence on mass inspection through the use of -
ANSWER-process improvement
A product audit is best described as - ANSWER-a detailed examination of a finished
product
Quality is best defined as meeting - ANSWER-customer needs
In order for a problem to be understood and solved correctly, which of the following
must occur first? - ANSWER-Recognizing the problem
"Forming, storming, norming, and performing" are terms that describe - ANSWER-
stages of team growth
Which of the following is NOT one of the quality elements in the Juran Trilogy? -
ANSWER-Quality audits
(The trilogy is:
Quality control
Quality planning
Quality improvement)
Which of the following tools would be most appropriate for collecting data to study the
symptoms of a problem? - ANSWER-A check sheet
Groupthink can be best described as - ANSWER-focusing on reaching any decision
rather than the best decision
The "check" step of the plan-do-check-act (PDCA) cycle requires the team to -
ANSWER-observe the effects of the change
Which of the following is the best definition of a flowchart? - ANSWER-A picture used to
separate steps of a process in sequential order
Which of the following describes the Deming method for continuous improvement? -
ANSWER-Plan-do-check-act cycle
, Which of the following methods is used to develop an exhaustive list of ideas about a
subject? - ANSWER-Brainstorming
One benefit of quality is that a reduction in errors can result in increased - ANSWER-
cost savings
In the 2006 Baldrige National Quality Program, what does Strategic Planning measure?
- ANSWER-How your organization selects, gathers, analyzes, manages, and improves
its data, information, and knowledge assets
In the 2006 Baldrige National Quality Program, what does the leadership category
measure? - ANSWER-How your organization's senior leaders guide and sustain your
organization's governance and how your organization addresses its ethical, legal, and
community responsibilities
In the 2006 Baldrige National Quality Program, what does Customer and Market Focus
measure? - ANSWER-How your organization determines the requirements, needs,
expectations, and preferences of customers and markets
In the 2006 Baldrige National Quality Program, what does Measurement, Analysis, and
Knowledge Management measure? - ANSWER-How your organization selects, gathers,
analyzes, manages, and improves its data, information, and knowledge assets
In the 2006 Baldrige National Quality Program, what does Human Resource Focus
measure? - ANSWER-How your organization's work systems and employee learning
and motivation enable all employees to develop and utilize their full potential in
alignment with your organization's overall objectives, strategy, and action plans
Which of the following tools is most likely to be used to organize a list of ideas
generated during a brainstorming session? - ANSWER-Affinity diagram
The facilitator for a quality improvement team should have which of the following
characteristics? - ANSWER-An in-depth understanding of process improvement tools
and experience in implementing them
Which of the following is NOT necessary for team effectiveness? - ANSWER--Company
management directly participates as a team member.-
is:
The team's purpose is clearly understood and supported by all members.
The team is accountable for specific measurable outcomes.
A process exists for establishing goals and objectives.
A type of line graph used to assess the stability of a process is called a - ANSWER-
Control Chart
STUDY GUIDE WITH COMPLETE
SOLUTIONS
Process audits serve which of the following functions? - ANSWER-To ensure
standardized quality practices
Deming advocates ceasing dependence on mass inspection through the use of -
ANSWER-process improvement
A product audit is best described as - ANSWER-a detailed examination of a finished
product
Quality is best defined as meeting - ANSWER-customer needs
In order for a problem to be understood and solved correctly, which of the following
must occur first? - ANSWER-Recognizing the problem
"Forming, storming, norming, and performing" are terms that describe - ANSWER-
stages of team growth
Which of the following is NOT one of the quality elements in the Juran Trilogy? -
ANSWER-Quality audits
(The trilogy is:
Quality control
Quality planning
Quality improvement)
Which of the following tools would be most appropriate for collecting data to study the
symptoms of a problem? - ANSWER-A check sheet
Groupthink can be best described as - ANSWER-focusing on reaching any decision
rather than the best decision
The "check" step of the plan-do-check-act (PDCA) cycle requires the team to -
ANSWER-observe the effects of the change
Which of the following is the best definition of a flowchart? - ANSWER-A picture used to
separate steps of a process in sequential order
Which of the following describes the Deming method for continuous improvement? -
ANSWER-Plan-do-check-act cycle
, Which of the following methods is used to develop an exhaustive list of ideas about a
subject? - ANSWER-Brainstorming
One benefit of quality is that a reduction in errors can result in increased - ANSWER-
cost savings
In the 2006 Baldrige National Quality Program, what does Strategic Planning measure?
- ANSWER-How your organization selects, gathers, analyzes, manages, and improves
its data, information, and knowledge assets
In the 2006 Baldrige National Quality Program, what does the leadership category
measure? - ANSWER-How your organization's senior leaders guide and sustain your
organization's governance and how your organization addresses its ethical, legal, and
community responsibilities
In the 2006 Baldrige National Quality Program, what does Customer and Market Focus
measure? - ANSWER-How your organization determines the requirements, needs,
expectations, and preferences of customers and markets
In the 2006 Baldrige National Quality Program, what does Measurement, Analysis, and
Knowledge Management measure? - ANSWER-How your organization selects, gathers,
analyzes, manages, and improves its data, information, and knowledge assets
In the 2006 Baldrige National Quality Program, what does Human Resource Focus
measure? - ANSWER-How your organization's work systems and employee learning
and motivation enable all employees to develop and utilize their full potential in
alignment with your organization's overall objectives, strategy, and action plans
Which of the following tools is most likely to be used to organize a list of ideas
generated during a brainstorming session? - ANSWER-Affinity diagram
The facilitator for a quality improvement team should have which of the following
characteristics? - ANSWER-An in-depth understanding of process improvement tools
and experience in implementing them
Which of the following is NOT necessary for team effectiveness? - ANSWER--Company
management directly participates as a team member.-
is:
The team's purpose is clearly understood and supported by all members.
The team is accountable for specific measurable outcomes.
A process exists for establishing goals and objectives.
A type of line graph used to assess the stability of a process is called a - ANSWER-
Control Chart
