ABQUARP questions and answers with solutions 2025
how is quality defined? - ANSWER no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations, exceed expectations. What is quality mgmt.? - ANSWER examine the process to delivery of care, the outcomes measured plan-do-check-act - ANSWER Walter Shewhart Edward Deming - ANSWER introduced statistical process to improve quality He recognized importance of having accurate and meaningful infor to improve quality Demings 7 deadly diseases - ANSWER lack of consistency, emphasis on short term profits, eval of performanmce,job hopping, excessive medical cost, excessive liability Joseph Juran - ANSWER introduced Total Quality Control Philip Crosby - ANSWER He added financial consequences to quality performance Savings are generated by "doing things right the first time" Quality Mangt. QM - ANSWER approaches to imporving quality emphasis on preventing errors, empowerment of employees, improve performance, focus on supplier relationships
Información del documento
- Subido en
- 22 de enero de 2025
- Número de páginas
- 17
- Escrito en
- 2024/2025
- Tipo
- Examen
- Contiene
- Preguntas y respuestas
