MNGT 3460 exam 2 UPDATED Exam
Questions and CORRECT Answers
The psychological response to demands when there is something at stake for the individual, and
where coping with these demands would tax or exceed the individual's capacity or resources -
CORRECT ANSWER - Stress
Demands that cause the stress response - CORRECT ANSWER - stressors
Negative consequences of the stress response - CORRECT ANSWER - strain
A theory that explains how stressful demands are perceived and appraised, as well as how people
respond to the perceptions and appraisals - CORRECT ANSWER - Transactional Theory
of Stress
Evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms
of personal goals and well-being - CORRECT ANSWER - Primary appraisal
When people determine how to cope with the various stressors they face - CORRECT
ANSWER - Secondary appraisal
The two types of stressors are:
1.
2. - CORRECT ANSWER - 1. Hindrance stressors
2. Challenge stressors
Stressors that tend to be appraised as thwarting progress toward growth and achievement;
obstacles - CORRECT ANSWER - Hindrance stressors
,Stressors that tend to be appraised as opportunities for growth and achievement - CORRECT
ANSWER - Challenge stressors
Types of Hindrance Stressors:
1.
2.
3.
4. - CORRECT ANSWER - 1. Role Conflict
2. Role ambiguity
3. Role Overload
4. Daily hassles
When an employee has too many demands to work effectively - CORRECT ANSWER -
Role Overload
When an individual has a lack of direction and information about what needs to be done -
CORRECT ANSWER - Role ambiguity
When others have conflicting expectations of what an individual needs to do - CORRECT
ANSWER - Role Conflict
Minor day-to-day demands that interfere with work accomplishment - CORRECT
ANSWER - Daily hassles
Types of challenge stressors:
1.
2.
3. - CORRECT ANSWER - 1. Time pressure
2. Work complexity
, 3. Work responsibility
The number and importance of the obligations that an employee has to others - CORRECT
ANSWER - Work responsibility
The sense that the amount of time allotted to do a job is not quite enough - CORRECT
ANSWER - Time pressure
The degree to which job requirements tax or exceed employee capabilities - CORRECT
ANSWER - Work complexity
Non-work Hindrance stressors:
1.
2.
3. - CORRECT ANSWER - 1. Work- family conflict
2. Negative life events
3. Financial uncertainty
A form of role conflict in which the demands of a work role hinder the fulfillment of the
demands in a family role (or vice versa) - CORRECT ANSWER - Work- family conflict
Uncertainties with regard to the potential for loss of livelihood, savings, or the ability to pay
expenses - CORRECT ANSWER - Financial uncertainty
Events such as a divorce or death of a family member that tend to be appraised as a hindrance -
CORRECT ANSWER - Negative life events
Non-Work Challenge Stressors:
1.
2.
Questions and CORRECT Answers
The psychological response to demands when there is something at stake for the individual, and
where coping with these demands would tax or exceed the individual's capacity or resources -
CORRECT ANSWER - Stress
Demands that cause the stress response - CORRECT ANSWER - stressors
Negative consequences of the stress response - CORRECT ANSWER - strain
A theory that explains how stressful demands are perceived and appraised, as well as how people
respond to the perceptions and appraisals - CORRECT ANSWER - Transactional Theory
of Stress
Evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms
of personal goals and well-being - CORRECT ANSWER - Primary appraisal
When people determine how to cope with the various stressors they face - CORRECT
ANSWER - Secondary appraisal
The two types of stressors are:
1.
2. - CORRECT ANSWER - 1. Hindrance stressors
2. Challenge stressors
Stressors that tend to be appraised as thwarting progress toward growth and achievement;
obstacles - CORRECT ANSWER - Hindrance stressors
,Stressors that tend to be appraised as opportunities for growth and achievement - CORRECT
ANSWER - Challenge stressors
Types of Hindrance Stressors:
1.
2.
3.
4. - CORRECT ANSWER - 1. Role Conflict
2. Role ambiguity
3. Role Overload
4. Daily hassles
When an employee has too many demands to work effectively - CORRECT ANSWER -
Role Overload
When an individual has a lack of direction and information about what needs to be done -
CORRECT ANSWER - Role ambiguity
When others have conflicting expectations of what an individual needs to do - CORRECT
ANSWER - Role Conflict
Minor day-to-day demands that interfere with work accomplishment - CORRECT
ANSWER - Daily hassles
Types of challenge stressors:
1.
2.
3. - CORRECT ANSWER - 1. Time pressure
2. Work complexity
, 3. Work responsibility
The number and importance of the obligations that an employee has to others - CORRECT
ANSWER - Work responsibility
The sense that the amount of time allotted to do a job is not quite enough - CORRECT
ANSWER - Time pressure
The degree to which job requirements tax or exceed employee capabilities - CORRECT
ANSWER - Work complexity
Non-work Hindrance stressors:
1.
2.
3. - CORRECT ANSWER - 1. Work- family conflict
2. Negative life events
3. Financial uncertainty
A form of role conflict in which the demands of a work role hinder the fulfillment of the
demands in a family role (or vice versa) - CORRECT ANSWER - Work- family conflict
Uncertainties with regard to the potential for loss of livelihood, savings, or the ability to pay
expenses - CORRECT ANSWER - Financial uncertainty
Events such as a divorce or death of a family member that tend to be appraised as a hindrance -
CORRECT ANSWER - Negative life events
Non-Work Challenge Stressors:
1.
2.
