MNGT 3460 Exam 4 UPDATED Exam
Questions and CORRECT Answers
leadership - CORRECT ANSWER - the use of power and influence to direct the activities
of followers toward goal achievement
power - CORRECT ANSWER - the ability to influence the behavior of others and resist
unwanted influence in return
legitimate power - CORRECT ANSWER - a form of organizational power based on
authority or position
reward power - CORRECT ANSWER - a form of organizational power based on the
control of resources or benefits
coercive power - CORRECT ANSWER - a form of organizational power based on the
ability to hand out punishment
expert power - CORRECT ANSWER - a form of organizational power based on expertise
or knowledge
referent power - CORRECT ANSWER - a form of organizational power based on the
attractiveness or charisma of the leader
influence - CORRECT ANSWER - the use of behaviors to cause behavioral or attitudinal
changes in others
organizational politics - CORRECT ANSWER - individual actions directed toward the
goal of furthering a persons own self-interest
, political skill - CORRECT ANSWER - the ability to understand others and the use of that
knowledge to influence them to further personal or organizational objectives
conflict resolution - CORRECT ANSWER - stems from a function of how assertive
leaders want to be in pursing their own goals and how cooperative they are with regard to the
concerns of others
negotiation - CORRECT ANSWER - a process in which two or more interdependent
individuals discuss and attempt to reach agreement about their differences
alternative dispute resolution - CORRECT ANSWER - a process by which two parties
resolve conflicts through the use of a specially trained, neutral third party
mediation - CORRECT ANSWER - a process by which a third party facilitates a dispute
resolution process but with no formal authority to dictate a solution
arbitration - CORRECT ANSWER - a process by which a third party determines binding
settlement to a dispute between two parties
correlation between power and influence and job performance - CORRECT ANSWER -
moderate positive
correlation between power and influence and organizational commitment - CORRECT
ANSWER - moderate positive
leader-member exchange theory - CORRECT ANSWER - a theory describing how leader-
member relationships develop over time on a dyadic basis
role taking - CORRECT ANSWER - the phase in leader-follower relationship when a
leader provides an employee with job expectations and the follower tries to meet those
expectations
Questions and CORRECT Answers
leadership - CORRECT ANSWER - the use of power and influence to direct the activities
of followers toward goal achievement
power - CORRECT ANSWER - the ability to influence the behavior of others and resist
unwanted influence in return
legitimate power - CORRECT ANSWER - a form of organizational power based on
authority or position
reward power - CORRECT ANSWER - a form of organizational power based on the
control of resources or benefits
coercive power - CORRECT ANSWER - a form of organizational power based on the
ability to hand out punishment
expert power - CORRECT ANSWER - a form of organizational power based on expertise
or knowledge
referent power - CORRECT ANSWER - a form of organizational power based on the
attractiveness or charisma of the leader
influence - CORRECT ANSWER - the use of behaviors to cause behavioral or attitudinal
changes in others
organizational politics - CORRECT ANSWER - individual actions directed toward the
goal of furthering a persons own self-interest
, political skill - CORRECT ANSWER - the ability to understand others and the use of that
knowledge to influence them to further personal or organizational objectives
conflict resolution - CORRECT ANSWER - stems from a function of how assertive
leaders want to be in pursing their own goals and how cooperative they are with regard to the
concerns of others
negotiation - CORRECT ANSWER - a process in which two or more interdependent
individuals discuss and attempt to reach agreement about their differences
alternative dispute resolution - CORRECT ANSWER - a process by which two parties
resolve conflicts through the use of a specially trained, neutral third party
mediation - CORRECT ANSWER - a process by which a third party facilitates a dispute
resolution process but with no formal authority to dictate a solution
arbitration - CORRECT ANSWER - a process by which a third party determines binding
settlement to a dispute between two parties
correlation between power and influence and job performance - CORRECT ANSWER -
moderate positive
correlation between power and influence and organizational commitment - CORRECT
ANSWER - moderate positive
leader-member exchange theory - CORRECT ANSWER - a theory describing how leader-
member relationships develop over time on a dyadic basis
role taking - CORRECT ANSWER - the phase in leader-follower relationship when a
leader provides an employee with job expectations and the follower tries to meet those
expectations
