UPDATED Exam Questions and CORRECT
Answers
Charles has the respect of his peers because he has a great deal of expertise and knowledge about
his industry. Which type of power does Charles have?
A. Legitimate
B. Reward
C. Coercive
D. Expert
E. Referent - CORRECT ANSWER - D. Expert
Andrew was involved in a dispute with Lacy at work. Andrew and Lacy could not resolve their
conflict, so they used _____, which involves a neutral third party that facilitates discussion
without formal authority to dictate a solution.
A. coalition
B. collaboration
C. negotiation
D. mediation
E. arbitration - CORRECT ANSWER - D. mediation
Power and influence have a _____ correlation with organizational commitment.
A. weak positive
B. moderate positive
C. strong positive
D. weak negative
E. moderate negative - CORRECT ANSWER - B. Moderate Positive
, Jenna is a manager at a local electronics retailer. Jenna tends ask her subordinates for their
opinions and suggestions before she ultimately makes important decisions. Jenna uses the_____
leader decision-making style.
A. autocratic
B. consultative
C. facilitative
D. delegative
E. transactional - CORRECT ANSWER - B. Consultative
Herbert's leadership style requires that his followers have the ability and willingness to
accomplish their specific tasks. Which component of the life cycle theory of leadership does
Herbert rely on?
A. Readiness
B. Telling
C. Selling
D. Participating
E. Delegating - CORRECT ANSWER - A. Readiness
Transformational leadership has a _____ correlation with organizational commitment.
A. weak positive
B. moderate positive
C. strong positive
D. weak negative
E. moderate negative - CORRECT ANSWER - C. Strong Positive
Alexandra's company has a highly standardized set of rules and procedures used to guide
behaviors and decisions in her company. Alexandra's company has a high degree of_____.
A. work specialization
B. chain of command
C. span of control