JBL EMT: Chapter 4exam set study guide correct fall 2025/2026

JBL EMT: Chapter 4exam set study guide correct fall 2025/20261. Communication The transmission of information to another person— whether it is ver- bal or through body language. Essential component of pre- hospital care to achieve a positive relationship with pa- tients and cowork- ers. 2. Documentation The written portion of the EMT's patient care interaction that becomes part of the patient's permanent medical record. 3. Therapeutic Communication Uses communica- tion techniques and strategies to en- courage patients to express how they are feeling and to achieve a positive relationship with the patient. 4. The Shannon-Weaver Communication Model The sender takes a thought, encodes it into a message and sends the message to the receiver. The receiver then de- codes the message and sends feedback to the sender. 5. Factors and Strategies to Consider During Commu- nication Age Body Language Clothing Culture Educational Back- ground Environment Eye Contact Facial Expression Gender Posture Voice Tempo Volume 6. Ethnocentrism Occurs when you consider your own cultural values as more important when interacting with people of a dif- ferent culture. 7. Cultural Imposition When one person imposes his or her beliefs, values and practices on another because he or she believes his or her ideals are superior. 8. Noise Anything that damp- ens or obscures the true meaning of the message. 9. Proxemics The study of space and how distance between people af- fect communication