MA500 Week 1 Today's Medical
Assistant Study Guide Latest study set
Questions and simplified correct
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What is most important when the medical assistant answers the telephone? - correct answer-Be
courteous with a positive attitude and personality
What is the first thing the medical assistant should do when answering a telephone call? - correct
answer-Identify the practice and himself or herself
When answering the telephone, what is the best question for the medical assistant to ask to find out a
caller's name? - correct answer-"May I ask who is calling, please?"
What is NOT an important aspect of a pleasing telephone personality? - correct answer-Speaking louder
than normally
How often should the medical assistant check back with a caller who is on hold? - correct answer-At least
every 30 seconds
How can the medical assistant prevent neck and shoulder strain when answering telephone calls? -
correct answer-Use a telephone headset
What should be readily available when taking telephone messages? - correct answer-Desk clock,
computer clock, or wristwatch
If the medical assistant has transferred a telephone call, but the light for that extension continues to
blink, what does it mean? - correct answer-The intended recipient has not yet answered the telephone
What is the name of the telephone feature that allows a medical assistant to send calls from one
telephone number or extension to another? - correct answer-Call forwarding
When is call forwarding used? - correct answer-When all calls are rerouted to another telephone number
What is the purpose of answering service if one is used by the medical office? - correct answer-Answer
calls when the office is closed
What is true about voicemail? - correct answer-It is built into the telephone system
Which type of electronic device may add computer capabilities to a telephone with software such as a
drug reference? - correct answer-Smartphone
What type of telephone system offers the caller a menu with several options when the telephone is
answered? - correct answer-Electronic routing system
What is it called when the medical assistant determines which telephone calls will go to the physician? -
correct answer-Screening
Assistant Study Guide Latest study set
Questions and simplified correct
Answers
Save
What is most important when the medical assistant answers the telephone? - correct answer-Be
courteous with a positive attitude and personality
What is the first thing the medical assistant should do when answering a telephone call? - correct
answer-Identify the practice and himself or herself
When answering the telephone, what is the best question for the medical assistant to ask to find out a
caller's name? - correct answer-"May I ask who is calling, please?"
What is NOT an important aspect of a pleasing telephone personality? - correct answer-Speaking louder
than normally
How often should the medical assistant check back with a caller who is on hold? - correct answer-At least
every 30 seconds
How can the medical assistant prevent neck and shoulder strain when answering telephone calls? -
correct answer-Use a telephone headset
What should be readily available when taking telephone messages? - correct answer-Desk clock,
computer clock, or wristwatch
If the medical assistant has transferred a telephone call, but the light for that extension continues to
blink, what does it mean? - correct answer-The intended recipient has not yet answered the telephone
What is the name of the telephone feature that allows a medical assistant to send calls from one
telephone number or extension to another? - correct answer-Call forwarding
When is call forwarding used? - correct answer-When all calls are rerouted to another telephone number
What is the purpose of answering service if one is used by the medical office? - correct answer-Answer
calls when the office is closed
What is true about voicemail? - correct answer-It is built into the telephone system
Which type of electronic device may add computer capabilities to a telephone with software such as a
drug reference? - correct answer-Smartphone
What type of telephone system offers the caller a menu with several options when the telephone is
answered? - correct answer-Electronic routing system
What is it called when the medical assistant determines which telephone calls will go to the physician? -
correct answer-Screening
