MA500 Exam 1 Questions And Answers
Some offices have a policy to answer the phone within how many rings? ANS 3
The first thing the medical assistant should do when answering the phone is what? ANS
Once a caller is placed on hold, how often should we check in on them? ANS
When taking messages, what items should be available to ensure proper documentation of the call
and creating an organized message? ANS
What is speed dialing? ANS
What is call forwarding? ANS
What is call park? ANS
What is caller ID? ANS
What is voicemail? ANS
If a patient calls and asks to speak to a specific person at the office, what should the medical assistant
do? ANS
In most cases a new call is placed on hold while the previous call is handled. However, there are
some exceptions. What are they? ANS
Even if the physician is in the office, most do not take calls. Why is this? ANS
Some offices have a policy to answer the phone within how many rings? ANS 3
The first thing the medical assistant should do when answering the phone is what? ANS
Once a caller is placed on hold, how often should we check in on them? ANS
When taking messages, what items should be available to ensure proper documentation of the call
and creating an organized message? ANS
What is speed dialing? ANS
What is call forwarding? ANS
What is call park? ANS
What is caller ID? ANS
What is voicemail? ANS
If a patient calls and asks to speak to a specific person at the office, what should the medical assistant
do? ANS
In most cases a new call is placed on hold while the previous call is handled. However, there are
some exceptions. What are they? ANS
Even if the physician is in the office, most do not take calls. Why is this? ANS
