SCMA Exam 1 Questions And Answers
Some of the operations-related activities of Hard Rock Café include designing
meals and analyzing them for ingredient cost and labor requirements - -True
-Because Hard Rock Cafés are themed restaurants, operations managers
focus their layout design efforts on attractiveness while paying little
attention to efficiency. - -False
-All organizations, including service firms such as banks and hospitals, have
a production function. - -True
-Operations management is the set of activities that creates value in the
form of goods and services by transforming inputs into outputs. - -True
-An example of a "hidden" production function is the transfer of funds
between accounts at a bank. - -True
-At Hard Rock Café, tasks that reflect operations or operations management
include: - -Designing efficient layouts
providing meals
receiving ingredients
preparing effective employee schedules
-An operations task performed at Hard Rock Café is: - -preparing employee
schedules
-Operations management is applicable: - -to all firms, whether manufacturing
or service
-________ is the set of activities that creates value in the form of goods and
services by transforming inputs into outputs. - -Operations management
-Which of the following are the primary functions of all organizations? - -
marketing, production/operations, finance/accounting
-Which of the following pioneers was NOT making a professional impact
during the Scientific Management Era? - -W. Edwards Deming
-Which of the following would NOT be an operations function in a commercial
bank? - -auditing
,-the marketing functions main concern is with - -generating the demand for
the organizations products or services
-which of the following tasks within an airline company are related to
operations - -crew scheduling
-Competition in the 21st century is no longer between companies; it is
between supply chains - -True
-an accounting firm that provides tax services for a company would be
considered to be part of that company's supply chain - -True
-what is a global network of organizations and activities that supply a firm
with goods and services - -supply chain
-which of the following fosters specialization and worldwide supply chains - -
instant communication
more technologically oriented society
specialized expert knowledge
cheaper transportation
-one reason to study operations management is to learn how people
organize themselves for productive enterprise - -True
-reasons to study operations management include - --studying how people
organize themselves for productive enterprise
- learning about a costly part of the enterprise
- how goods and services are produced
- what operations managers do
-the operations manger performs the management activities of planning,
organizing, staffing, leading and controlling of the OM function - -True
-"considers inventory ordering and holding decisions" is within the strategic
operations management decision area of managing quality - -False
-in order to have a career in operations management, one must have a
degree in statistics or quantitative methods - -False
-what are the five elements in the management process - -plan, organize,
staff, lead, control
NOT pricing
,-An operations manager is NOT likely to be involved in - -the identification of
customers' wants and needs
-All of the following decisions fall within the scope of operations management
EXCEPT for - -creating the company income statement
-The 10 strategic operations management decisions include - -layout
strategy
maintenance
process and capacity design
managing quality
design of goods and services
NOT: Mass customization
-which of the following influences layout desing - -inventory requirements
capacity needs
personnel levels
technology
-henry ford is known as the father of scientific management - -False
-Shewhart's contributions to operations management came during the
scientific management era - -False
-Walter Shewhart is listed among the important people of operations
management because of his contributions to - -statistical quality control
-Walter Shewhart, in the _____, provided the foundations for _______ in
operations management - -1920's; statistical sampling
-Eli Whitney, in the ______, provided the foundations for _______ in operations
management - -nineteenth century; interchangeable parts
-The "Father of Scientific Management" is: - -Frederick W. Taylor
-Who among the following is associated with contributions to quality control
in operations management - -W. Edwards Deming
-Henry Ford and ________ are credited with the development of the moving
assembly line - -Charles Sorensen
-Customer interaction is often high for manufacturing processes, but low for
services - -False
, -Manufacturing now constitutes the largest economic sector in postindustrial
societies - -False
-Although the number of people employed in manufacturing int he US has
decreased since 1950, each person is now producing almost 20 times more
than in 1950 - -True
-The service sector makes up approximately what percentage of all jobs in
the United States - -86%
-Which is not true regarding differences between goods and services - -
Tangible goods are generally produced and consumed simultaneously;
services are not
Goods tend to have higher customer interaction than services
-Which of the following services is LEAST likely to be unique, customized to a
particular individuals needs - -elementary education
-Which of the following attributes is most typical of a service - -production
and consumption occur simultaneously
-Which of the following is a similarity between goods and services - -both
have quality standards
-when a tangible component is not included in a service, such as with
counseling, it is called a - -pure service
-productivity is generally more difficult to improve in the service sector than
in the manufacturing sector - -True
-A knowledge society is one that has migrated from work based on
knowledge to one based on manual work - -False
-Productivity is the total value of all inputs to the transformation process
divided by the total value of the outputs produced - -False
-Illiteracy and poor diets have been known to cost countries up to what
percent of their productivity - -20%
-A foundry produces circular utility access hatches. If 120 covers are
produced in a 10-hour shift, the productivity of the line is - -12 covers/hour
Some of the operations-related activities of Hard Rock Café include designing
meals and analyzing them for ingredient cost and labor requirements - -True
-Because Hard Rock Cafés are themed restaurants, operations managers
focus their layout design efforts on attractiveness while paying little
attention to efficiency. - -False
-All organizations, including service firms such as banks and hospitals, have
a production function. - -True
-Operations management is the set of activities that creates value in the
form of goods and services by transforming inputs into outputs. - -True
-An example of a "hidden" production function is the transfer of funds
between accounts at a bank. - -True
-At Hard Rock Café, tasks that reflect operations or operations management
include: - -Designing efficient layouts
providing meals
receiving ingredients
preparing effective employee schedules
-An operations task performed at Hard Rock Café is: - -preparing employee
schedules
-Operations management is applicable: - -to all firms, whether manufacturing
or service
-________ is the set of activities that creates value in the form of goods and
services by transforming inputs into outputs. - -Operations management
-Which of the following are the primary functions of all organizations? - -
marketing, production/operations, finance/accounting
-Which of the following pioneers was NOT making a professional impact
during the Scientific Management Era? - -W. Edwards Deming
-Which of the following would NOT be an operations function in a commercial
bank? - -auditing
,-the marketing functions main concern is with - -generating the demand for
the organizations products or services
-which of the following tasks within an airline company are related to
operations - -crew scheduling
-Competition in the 21st century is no longer between companies; it is
between supply chains - -True
-an accounting firm that provides tax services for a company would be
considered to be part of that company's supply chain - -True
-what is a global network of organizations and activities that supply a firm
with goods and services - -supply chain
-which of the following fosters specialization and worldwide supply chains - -
instant communication
more technologically oriented society
specialized expert knowledge
cheaper transportation
-one reason to study operations management is to learn how people
organize themselves for productive enterprise - -True
-reasons to study operations management include - --studying how people
organize themselves for productive enterprise
- learning about a costly part of the enterprise
- how goods and services are produced
- what operations managers do
-the operations manger performs the management activities of planning,
organizing, staffing, leading and controlling of the OM function - -True
-"considers inventory ordering and holding decisions" is within the strategic
operations management decision area of managing quality - -False
-in order to have a career in operations management, one must have a
degree in statistics or quantitative methods - -False
-what are the five elements in the management process - -plan, organize,
staff, lead, control
NOT pricing
,-An operations manager is NOT likely to be involved in - -the identification of
customers' wants and needs
-All of the following decisions fall within the scope of operations management
EXCEPT for - -creating the company income statement
-The 10 strategic operations management decisions include - -layout
strategy
maintenance
process and capacity design
managing quality
design of goods and services
NOT: Mass customization
-which of the following influences layout desing - -inventory requirements
capacity needs
personnel levels
technology
-henry ford is known as the father of scientific management - -False
-Shewhart's contributions to operations management came during the
scientific management era - -False
-Walter Shewhart is listed among the important people of operations
management because of his contributions to - -statistical quality control
-Walter Shewhart, in the _____, provided the foundations for _______ in
operations management - -1920's; statistical sampling
-Eli Whitney, in the ______, provided the foundations for _______ in operations
management - -nineteenth century; interchangeable parts
-The "Father of Scientific Management" is: - -Frederick W. Taylor
-Who among the following is associated with contributions to quality control
in operations management - -W. Edwards Deming
-Henry Ford and ________ are credited with the development of the moving
assembly line - -Charles Sorensen
-Customer interaction is often high for manufacturing processes, but low for
services - -False
, -Manufacturing now constitutes the largest economic sector in postindustrial
societies - -False
-Although the number of people employed in manufacturing int he US has
decreased since 1950, each person is now producing almost 20 times more
than in 1950 - -True
-The service sector makes up approximately what percentage of all jobs in
the United States - -86%
-Which is not true regarding differences between goods and services - -
Tangible goods are generally produced and consumed simultaneously;
services are not
Goods tend to have higher customer interaction than services
-Which of the following services is LEAST likely to be unique, customized to a
particular individuals needs - -elementary education
-Which of the following attributes is most typical of a service - -production
and consumption occur simultaneously
-Which of the following is a similarity between goods and services - -both
have quality standards
-when a tangible component is not included in a service, such as with
counseling, it is called a - -pure service
-productivity is generally more difficult to improve in the service sector than
in the manufacturing sector - -True
-A knowledge society is one that has migrated from work based on
knowledge to one based on manual work - -False
-Productivity is the total value of all inputs to the transformation process
divided by the total value of the outputs produced - -False
-Illiteracy and poor diets have been known to cost countries up to what
percent of their productivity - -20%
-A foundry produces circular utility access hatches. If 120 covers are
produced in a 10-hour shift, the productivity of the line is - -12 covers/hour
