CRA Practice Test 2019
(version 2) Latest Update
Tracking the history of supply consumption and utilization allows administrators to?
a. Know exactly when to order supplies
b. Realize consumption is less when volume is down
c. Maintain sight of trends or potential problem areas
d. Adjust staffing accordingly - ANSWER c. Maintain sight of trends or potential problem
areas
Dissatisfaction with precertification led to the development of notification programs.
Which of the following is true of notification programs?
a. The notification program always achieves its goals on the payor side
b. Notification programs require that the payor be notified prior to care
c. Reimbursement may not be denied after a procedure or hospitalization has occurred
d. Patients are forced to wait for care during the notification process - ANSWER b.
Notification programs require that the payor be notified prior to care
The document provided to referring MD's to assist them in writing orders that lists what
exams can be performed at a facility and the rooms they can be provided in, projects
how many studies will be performed in a room, and develops the scheduling system
which is used as part of the dashboard to measure success and patient satisfaction is
called what?
a. Exam list
b. Modality list
c. Exam protocol
d. Equipment list - ANSWER c. Exam protocol
When setting priorities for operational improvement based on customer feedback,
which of the following two techniques are the MOST useful?
a. Key driver analysis and constraint analysis
,b. Regression analysis and key driver analysis
c. Constraint analysis and regression analysis
d. Key driver analysis and root cause analysis - ANSWER a. Key driver analysis and
constraint analysis
"Just in time" is a phrase that describes how materials should be:
a. Introduced and reduced
b. Ordered and located
c. Processed and moved
d. Used and discarded - ANSWER c. Processed and moved
What is the FIRST step in a successful capital equipment purchase?
a. Selecting a vendor
b. Conducting a site visit
c. Creating a request for proposal (RFP)
d. Identifying key stakeholders for the assessment team - ANSWER d. Identifying key
stakeholders for the assessment team
Which quality tool provides the BEST visual representation of the 80/20 rule?
a. Run chart
b. Pareto chart
c. Bar graph
d. Pie graph - ANSWER c. Bar graph (I think it's b. Pareto Chart)
Which Root Cause Analysis method focuses on the removal of waste in work
environments?
a. Six Sigma
b. Lean
c. Theory of Constraints
d. DMAIC - ANSWER b. Lean
Using the Katz-Green guidelines for data collection, how large should the sample size
be for a "Routine" review of data?
a. 5% or 60 (whichever is greater)
, b. 5% or 30 (whichever is greater)
c. 10% or 30 (whichever is greater)
d. 10% or 60 (whichever is greater) - ANSWER b. 5% or 30 (whichever is greater)
Sensitivity to patient needs begins with the attitude and knowledge of the personnel who
schedule appointment times. What two things are particularly helpful to the patient?
a. Immediacy and convenience
b. Immediacy and cost
c. Location and person performing the scheduled study
d. Location and cost - ANSWER a. Immediacy and convenience
Studies have shown that the cost of staff turnover can can average what percent of the
employee's annual salary?
a. 150%
b. 100%
c. 90%
d. 120% - ANSWER a. 150%
The document that includes a position summary, required knowledge, organizational
responsibilities, working conditions, and physical requirements is known as which of the
following?
a. Job description
b. Employee evaluation
c. Employment application
d. Employment ad - ANSWER a. Job description
What is the most common cause of conflict within a department or work place?
a. Failure to communicate
b. Over communication
c. Environment
d. Rumor mill - ANSWER a. Failure to communicate
What is an effective communication technique that can be utilized when coaching and
mentoring associates?
(version 2) Latest Update
Tracking the history of supply consumption and utilization allows administrators to?
a. Know exactly when to order supplies
b. Realize consumption is less when volume is down
c. Maintain sight of trends or potential problem areas
d. Adjust staffing accordingly - ANSWER c. Maintain sight of trends or potential problem
areas
Dissatisfaction with precertification led to the development of notification programs.
Which of the following is true of notification programs?
a. The notification program always achieves its goals on the payor side
b. Notification programs require that the payor be notified prior to care
c. Reimbursement may not be denied after a procedure or hospitalization has occurred
d. Patients are forced to wait for care during the notification process - ANSWER b.
Notification programs require that the payor be notified prior to care
The document provided to referring MD's to assist them in writing orders that lists what
exams can be performed at a facility and the rooms they can be provided in, projects
how many studies will be performed in a room, and develops the scheduling system
which is used as part of the dashboard to measure success and patient satisfaction is
called what?
a. Exam list
b. Modality list
c. Exam protocol
d. Equipment list - ANSWER c. Exam protocol
When setting priorities for operational improvement based on customer feedback,
which of the following two techniques are the MOST useful?
a. Key driver analysis and constraint analysis
,b. Regression analysis and key driver analysis
c. Constraint analysis and regression analysis
d. Key driver analysis and root cause analysis - ANSWER a. Key driver analysis and
constraint analysis
"Just in time" is a phrase that describes how materials should be:
a. Introduced and reduced
b. Ordered and located
c. Processed and moved
d. Used and discarded - ANSWER c. Processed and moved
What is the FIRST step in a successful capital equipment purchase?
a. Selecting a vendor
b. Conducting a site visit
c. Creating a request for proposal (RFP)
d. Identifying key stakeholders for the assessment team - ANSWER d. Identifying key
stakeholders for the assessment team
Which quality tool provides the BEST visual representation of the 80/20 rule?
a. Run chart
b. Pareto chart
c. Bar graph
d. Pie graph - ANSWER c. Bar graph (I think it's b. Pareto Chart)
Which Root Cause Analysis method focuses on the removal of waste in work
environments?
a. Six Sigma
b. Lean
c. Theory of Constraints
d. DMAIC - ANSWER b. Lean
Using the Katz-Green guidelines for data collection, how large should the sample size
be for a "Routine" review of data?
a. 5% or 60 (whichever is greater)
, b. 5% or 30 (whichever is greater)
c. 10% or 30 (whichever is greater)
d. 10% or 60 (whichever is greater) - ANSWER b. 5% or 30 (whichever is greater)
Sensitivity to patient needs begins with the attitude and knowledge of the personnel who
schedule appointment times. What two things are particularly helpful to the patient?
a. Immediacy and convenience
b. Immediacy and cost
c. Location and person performing the scheduled study
d. Location and cost - ANSWER a. Immediacy and convenience
Studies have shown that the cost of staff turnover can can average what percent of the
employee's annual salary?
a. 150%
b. 100%
c. 90%
d. 120% - ANSWER a. 150%
The document that includes a position summary, required knowledge, organizational
responsibilities, working conditions, and physical requirements is known as which of the
following?
a. Job description
b. Employee evaluation
c. Employment application
d. Employment ad - ANSWER a. Job description
What is the most common cause of conflict within a department or work place?
a. Failure to communicate
b. Over communication
c. Environment
d. Rumor mill - ANSWER a. Failure to communicate
What is an effective communication technique that can be utilized when coaching and
mentoring associates?
