Total Quality Management: Comprehensive Management Exam
TMQ - correct answer ??In TQM, the processes and initiatives that produce products
or services are thoroughly managed. By this way of managing, process variations are
minimized, so the end product or the service will have a predictable quality level.
TQM - tend to be most successful when it enriches jobs and improves employees
motivation.
Key Principles used in TQM - correct answer ??- Top management. The upper
management is the driving force behind TQM. The upper management bears the
responsibility of creating an environment to rollout TQM concepts and practices.
- Training needs. When a TQM rollout is due, all the employees of the company need
to go through a proper cycle of training. Once the TQM implementation starts, the
employees should go through regular trainings and certification process.
Key Principles used in TQM - correct answer ??- Customer orientation. The quality
improvements should ultimately target improving the customer satisfaction. For
this, the company can conduct surveys and feedback forums for gathering customer
satisfaction and feedback information.
- Involvement of employees. Pro-activeness of employees is the main contribution
from the staff. The TQM environment should make sure that the employees who are
proactive are rewarded appropriately.
Key Principles used in TQM - correct answer ??- Techniques and tools. Use of
techniques and tools suitable for the company is one of the main factors of TQM.
- Corporate culture. The corporate culture should be such that it facilitates the
employees with the tools and techniques where the employees can work towards
achieving higher quality.
- Continues improvements. TQM implementation is not a one time exercise. As long as
the company practices TQM, the TQM process should be improved continuously.
TMQ - correct answer ??In TQM, the processes and initiatives that produce products
or services are thoroughly managed. By this way of managing, process variations are
minimized, so the end product or the service will have a predictable quality level.
TQM - tend to be most successful when it enriches jobs and improves employees
motivation.
Key Principles used in TQM - correct answer ??- Top management. The upper
management is the driving force behind TQM. The upper management bears the
responsibility of creating an environment to rollout TQM concepts and practices.
- Training needs. When a TQM rollout is due, all the employees of the company need
to go through a proper cycle of training. Once the TQM implementation starts, the
employees should go through regular trainings and certification process.
Key Principles used in TQM - correct answer ??- Customer orientation. The quality
improvements should ultimately target improving the customer satisfaction. For
this, the company can conduct surveys and feedback forums for gathering customer
satisfaction and feedback information.
- Involvement of employees. Pro-activeness of employees is the main contribution
from the staff. The TQM environment should make sure that the employees who are
proactive are rewarded appropriately.
Key Principles used in TQM - correct answer ??- Techniques and tools. Use of
techniques and tools suitable for the company is one of the main factors of TQM.
- Corporate culture. The corporate culture should be such that it facilitates the
employees with the tools and techniques where the employees can work towards
achieving higher quality.
- Continues improvements. TQM implementation is not a one time exercise. As long as
the company practices TQM, the TQM process should be improved continuously.
