answers
What is proficiency testing? ✅✅External provider sends unknown samples for testing to a set of
laboratories and results are compared, analyzed, and reported back to the laboratories
What is rechecking -retesting? ✅✅Samples that have been analyzed and tested again with allows
for inter-laboratory comparison
What is on-site evaluation? ✅✅Obtains a realistic picture of laboratory practices which allows for
better planning and implementation practices
Testing of products ✅✅Reactive process associated with QC
Creating SOPs ✅✅Proactive process associated with QA
Products are created ✅✅Product orientation associated with QC
Actions are created ✅✅Process orientation associated with QA
Activities include measurement of outputs ✅✅Measurement process associated with QC
Activities include safeguarding quality standards ✅✅Measurement process associated with QA
Verification after a product has been made ✅✅Timing of activities associated with QC
Creation of a product using a roadmap ✅✅Timing of activities associated with QA
Performed by designated personnel ✅✅Personnel involved in QC
, Performed by entire team ✅✅Personel involved in QA
Organization and supervision ✅✅Ultimate goal is continuous improvement
Personnel ✅✅Requirements needed for quality lab operations include job descriptions, training
and competency assessments
Equipment ✅✅Benefits of this component include lowering repair costs and building scientists
confidence
Purchasing and inventory ✅✅Best practices include keeping inventory up to date and archiving of
SDS and package inserts
Documents and Records ✅✅Include items such as QC and QA procedures, reporting forms, and
test request forms
Process Control ✅✅Step 1 is establishing policies and procedures in a QC program
Information management ✅✅Purpose is providing a system to effectively manage the intake and
output of data
occurrence management ✅✅Most commonly activated when the incorrect patient is drawn
Assessment programs ✅✅Addresses inefficiencies in the clinical laboratory through corrective
measures
Customer service ✅✅Addresses lab concerns to patients and other health care professionals
Process improvement ✅✅End goal of occurrence management , assessment and process control
Facilities management ✅✅Includes training to teach staff of hazards and how to apply safety
practices