CNL Test with Complete Solutions
CNL Roles - Correct Answers-Systems analyst/risk anticipator
Team manager
Outcomes manager
Information manager
Clinician
Client advocate
Member of a profession
Educator
Lifelong learner
Organizational Theories - Correct Answers-Classical: focus on structure
Neoclassical: structure with human component
Systems: everything is interrelated
Contingency: organization is contingent on environment
Chaos: organization is adapting to environment
Leadership Theories - Correct Answers-Quantum: fluid leadership (chaos theory)
Charismatic: lead by personality attractiveness (e.g. Hitler)
Transactional: focuses on tasks, short-term goals, policies and procedures
Transformational: strong commitment to organization, empowers followers to reach full
potential, visionary
Relational/connective: teamwork, collaboration to reach common goal
Leadership Theories 2 - Correct Answers-Servant: followers desire to serve leader
Shared: everyone is responsible
Autocratic: leader makes all decisions
Bureaucratic: follows organizational policies only
Directive: gives guidance and directions
Supportive: focuses on needs of followers
Leadership Theories 3 - Correct Answers-Trait theory: leaders are born
Behavioral theory: leaders can be made
Contingency theory: leadership is contingent on internal and external factors, changes
with situation
Relationship Oriented Structures - Correct Answers-Shared governance: nurses have
control over their own practice
Heterarch structure: lateral connections only, opposite of hierarch
Self-organizing: ppl mutually change behaviors w/internal or external demands
, Ethical Theories - Correct Answers-Deontology: motives determine value of act
Teology: outcomes determine value of act (e.g. Machiavelli)
Justice and Equity: action that is fair to all
Relativism: ethics are relative to person, place, time, culture
Virtue Ethics: ppl must be developed to act virtuously
Virtues of Nursing - Correct Answers-Compassion: desire to alleviate suffering
Discernment: acuteness of judgement
Trustworthiness: trust is well-founded or deserved
Integrity: firm adherence to code of conduct or ethical value
Ethical Principles - Correct Answers-Beneficence: do good to others, maintain balance
of benefit & harm
Non-maleficence: do no harm
Justice: fairness
Autonomy: respect for other's rights to self-determination
Fidelity: keeping one's promise
Respect for others
Veracity: telling the truth
Decision Making - Correct Answers-Group Think: all members think alike
Rational/normative: logical, well-rounded choices
Descriptive/bounded rationality: limited ability of decision maker to act on decision
Delphi: opinions gathered not face to face
Normative: elicits questions, ideas, reactions from a group
Conflict Management Techniques - Correct Answers-Avoiding: ignore conflict
Accommodating: 1 side gives in to other
Competing: 2 or 3 sides compete for goal
Compromising: each side gets and gives up something
Negotiating: agreement, but not consensus
Collaborating: both sides win - best outcome
Confronting: stops conflict immediately
Power - Correct Answers-Referent: admiration/respect for person
Connection: based on person's links to other influential people (e.g. son of senator)
Information: based on access to valued data
Reward: based on rewards offered by manager
Coercive: based on penalties offered by manager
Legitimate: based on hierarchical rank
Expert: based on possession of skills/knowledge/competence (e.g. IT guy)
Delegation - Correct Answers-Responsibility: obligation to do task
Accountability: accepting results of actions
CNL Roles - Correct Answers-Systems analyst/risk anticipator
Team manager
Outcomes manager
Information manager
Clinician
Client advocate
Member of a profession
Educator
Lifelong learner
Organizational Theories - Correct Answers-Classical: focus on structure
Neoclassical: structure with human component
Systems: everything is interrelated
Contingency: organization is contingent on environment
Chaos: organization is adapting to environment
Leadership Theories - Correct Answers-Quantum: fluid leadership (chaos theory)
Charismatic: lead by personality attractiveness (e.g. Hitler)
Transactional: focuses on tasks, short-term goals, policies and procedures
Transformational: strong commitment to organization, empowers followers to reach full
potential, visionary
Relational/connective: teamwork, collaboration to reach common goal
Leadership Theories 2 - Correct Answers-Servant: followers desire to serve leader
Shared: everyone is responsible
Autocratic: leader makes all decisions
Bureaucratic: follows organizational policies only
Directive: gives guidance and directions
Supportive: focuses on needs of followers
Leadership Theories 3 - Correct Answers-Trait theory: leaders are born
Behavioral theory: leaders can be made
Contingency theory: leadership is contingent on internal and external factors, changes
with situation
Relationship Oriented Structures - Correct Answers-Shared governance: nurses have
control over their own practice
Heterarch structure: lateral connections only, opposite of hierarch
Self-organizing: ppl mutually change behaviors w/internal or external demands
, Ethical Theories - Correct Answers-Deontology: motives determine value of act
Teology: outcomes determine value of act (e.g. Machiavelli)
Justice and Equity: action that is fair to all
Relativism: ethics are relative to person, place, time, culture
Virtue Ethics: ppl must be developed to act virtuously
Virtues of Nursing - Correct Answers-Compassion: desire to alleviate suffering
Discernment: acuteness of judgement
Trustworthiness: trust is well-founded or deserved
Integrity: firm adherence to code of conduct or ethical value
Ethical Principles - Correct Answers-Beneficence: do good to others, maintain balance
of benefit & harm
Non-maleficence: do no harm
Justice: fairness
Autonomy: respect for other's rights to self-determination
Fidelity: keeping one's promise
Respect for others
Veracity: telling the truth
Decision Making - Correct Answers-Group Think: all members think alike
Rational/normative: logical, well-rounded choices
Descriptive/bounded rationality: limited ability of decision maker to act on decision
Delphi: opinions gathered not face to face
Normative: elicits questions, ideas, reactions from a group
Conflict Management Techniques - Correct Answers-Avoiding: ignore conflict
Accommodating: 1 side gives in to other
Competing: 2 or 3 sides compete for goal
Compromising: each side gets and gives up something
Negotiating: agreement, but not consensus
Collaborating: both sides win - best outcome
Confronting: stops conflict immediately
Power - Correct Answers-Referent: admiration/respect for person
Connection: based on person's links to other influential people (e.g. son of senator)
Information: based on access to valued data
Reward: based on rewards offered by manager
Coercive: based on penalties offered by manager
Legitimate: based on hierarchical rank
Expert: based on possession of skills/knowledge/competence (e.g. IT guy)
Delegation - Correct Answers-Responsibility: obligation to do task
Accountability: accepting results of actions
