BUS 4406 Quality Management
Complete Exam Questions with Verified
Detailed Answers | Get it 100% Correct |
Already Graded A+
Definitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose - ✔✔c. The best product money can buy
True or False: Motivated workers are seen as much more effective in
delivering good quality and customer satisfaction.
Select one:
True
1
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,False - ✔✔True
The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards - ✔✔b. high specifications
True or False: The only department that can contribute to the quality of a
product is manufacturing.
Select one:
True
False - ✔✔False
A central principle of quality management is:
Select one:
a. customer focus
b. process focus
2
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,c. leadership focus
d. all of the above - ✔✔d. all of the above
The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management - ✔✔c. systems thinking
The introduction of quality inspection had the consequence that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their work
c. conformity standards increased
d. conformity standards decreased - ✔✔b. workers took less responsibility
in the quality of their work
The principal focus of the quality control era was to:
3
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
, Select one:
a. replace inspection with more informative process control systems
b. reduce variation in outputs
c. deliver more consistency by focusing on inputs
d. all of the above - ✔✔d. all of the above
Quality management is made up of many elements that:
Select one:
a. need to be integrated into a holistic approach
b. need to be address sequentially
c. are all mutually exclusive
d. none of the above - ✔✔a. need to be integrated into a holistic approach
________________ is a typical problem with companies that do not
implement quality management.
Select one:
a. Lack of leadership
b. Short term focus
4
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
Complete Exam Questions with Verified
Detailed Answers | Get it 100% Correct |
Already Graded A+
Definitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose - ✔✔c. The best product money can buy
True or False: Motivated workers are seen as much more effective in
delivering good quality and customer satisfaction.
Select one:
True
1
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
,False - ✔✔True
The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards - ✔✔b. high specifications
True or False: The only department that can contribute to the quality of a
product is manufacturing.
Select one:
True
False - ✔✔False
A central principle of quality management is:
Select one:
a. customer focus
b. process focus
2
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
,c. leadership focus
d. all of the above - ✔✔d. all of the above
The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management - ✔✔c. systems thinking
The introduction of quality inspection had the consequence that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their work
c. conformity standards increased
d. conformity standards decreased - ✔✔b. workers took less responsibility
in the quality of their work
The principal focus of the quality control era was to:
3
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
, Select one:
a. replace inspection with more informative process control systems
b. reduce variation in outputs
c. deliver more consistency by focusing on inputs
d. all of the above - ✔✔d. all of the above
Quality management is made up of many elements that:
Select one:
a. need to be integrated into a holistic approach
b. need to be address sequentially
c. are all mutually exclusive
d. none of the above - ✔✔a. need to be integrated into a holistic approach
________________ is a typical problem with companies that do not
implement quality management.
Select one:
a. Lack of leadership
b. Short term focus
4
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
