CARN

GRILL STUDY GUIDE ENTERPRISE QUESTIONS WITH
ACCURATE ANSWERS 2025 - 2026

Name,the,17,categories,on,the,Revenue,and,Expense,per,Unit,Analysis,ANS,-
#,of,units,,%,Days,Earned,,Days,Earned,Growth,,C&I,Revenue,,Net,Other,,Total,Revenue,,Gross,Costs,,Pers
onnel,Expense,,Operating,Expense,,Branch,Overhead,,Group,Overhead,,Corporate,Overhead,,Breakeven,,
Operating,Profit,,Vehicle,Adjustment,,Net,Profit,,ESQI



Name,the,13,categories,on,the,Operating,Expense,per,Unit,Analysis,ANS,-
#,of,units,,Group/Local,Referral,Expense,,4,National,Referral,Expense,categories,,Bad,Debt,,Bad,Debt,Disc
ount,Fees,,Customer,Satisfaction,,Uninsured,Loss,,Credit,Card,Discount,Fees,,Advertising,Expense,,Group,
Call,Centers,,T&E,,Car,Wash,,Other,Expense



Name,the,16,categories,on,the,Direct,Costs,per,Unit,Analysis,ANS,-
#,of,units,,External,Maintenance,,Internal,Maintenance,,Depreciation,,Tax,&,License,,Interest,,DR,Liability,
,Collision,&,Comprehensive,,Miscellaneous,Expense,,Rent,Cost,,Fuel,Collections,,Fuel,Cost,,Net,Fuel,,Inven
tory,Adjustment,,Sales,Fee,,Vehicle,Adjustment



Explain,the,time,periods,(MO,,PYMO,,YTD,,PYTD),on,all,the,per,units,ANS,-



When,does,our,fiscal,year,begin?,When,does,it,end?,ANS,-Begins,August,1st,and,ends,July,31st.



Cash/Check/CCARD,Best,Practices,ANS,-



How,often,are,you,expected,to,balance,your,cashbox?,Why?,ANS,-
Balance,every,day,that,cash/checks/money,orders,are,received.,This,is,to,protect,our,employees,and,cust
omers,by,not,having,large,amounts,of,cash,or,checks,in,our,branches,as,well,as,to,limit,the,risk,of,theft,an
d,robbery.



What,is,the,maximum,amount,of,money,you,should,have,in,your,cashbox,before,making,a,deposit?,ANS,-
Any,time,you,receive,cash,at,the,close,of,a,ticket,,you,should,go,to,the,bank,that,day.



Name,two,actions,that,result,in,a,chargeback?,ANS,-
Stacking,authorizations,on,the,customer's,card,then,taking,one,charge,for,the,total.,Charging,a,credit,card,

,after,it,has,declined,during,the,initial,payment.,Taking,multiple,charges,for,the,same,amount,in,the,same,
day.



Give,two,reasons,why,it,is,important,to,always,swipe,a,credit,card,ANS,-
To,be,able,to,prove,to,the,bank,that,the,card,was,present,and,that,we,matched,the,card,information,with,
the,renter's,information,in,case,of,any,chargebacks.,

To,make,sure,the,card,is,authentic,and,approved.



If,an,authorization,is,initially,obtained,on,a,credit,card,,but,later,in,the,rental,it,declines,,what,should,we,d
o?,ANS,-Contact,the,customer,immediately,and,ask,for,another,form,of,payment.



Under,what,circumstances,would,a,credit,card,be,denied,as,a,form,of,deposit?,ANS,-
If,the,card,is,a,prepaid,card,and,there,is,not,enough,available,balance,on,the,card,for,a,deposit.,If,the,nam
e,on,the,credit,card,doesn't,match,the,name,of,the,renter,or,additional,driver,If,the,card,declines,at,the,be
ginning,of,the,rental



Name,four,things,you,can,do,to,effectively,prevent,chargebacks.,ANS,-Swipe,the,credit,card,

,Get,proper,authorizations,

,Do,not,stack,authorizations,

Get,another,form,of,payment,if,the,card,declines,at,the,beginning,of,the,rental,

Contact,the,customer,after,charging,their,card



Which,credit,card,can,you,not,re-run,after,24,hours,if,it,comes,up,declined?,ANS,-
Any,Visa/Mastercard/American,Express/Discover,authorization,obtained,AFTER,an,initial,(at,beginning,of,
rental),decline,is,considered,invalid,and,can,be,subject,to,a,chargeback.,So,if,any,card,declines,on,the,first,
attempt,that,card,can,no,longer,be,used,even,after,the,24,hour,period.,If,a,Discover,or,American,Express,d
eclines,on,any,additional,authorizations,(after,the,initial,autho),,you,can,wait,24,hours,and,then,try,for,the
,same,dollar,amount.,If,a,Visa,or,Mastercard,declines,on,any,additional,authorizations,(after,the,initial,aut
ho),,you,need,to,get,another,form,of,payment.



An,AMX,card,declines,,can,you,re,run,it?,If,so,,after,how,long?,ANS,-
Any,American,Express,authorization,obtained,AFTER,an,initial,decline,is,considered,invalid,and,can,be,subj
ect,to,a,chargeback.,So,if,an,Amex,declines,on,the,first,attempt,that,card,can,no,longer,be,used,even,after,
the,24,hour,period.,If,an,American,Express,declines,on,any,additional,authorizations,(after,the,initial,auth
o),,you,can,wait,24,hours,and,then,try,for,the,same,dollar,amount.

, Where,should,the,cashbox,be,stored,at,the,branch?,ANS,-In,the,safe,or,locked,drawer



Do,we,accept,cash,as,a,form,of,payment?,Why,or,why,not?,ANS,-
No.,This,is,for,our,customers,and,employees,safety.,Having,cash,at,our,branches,can,result,in,theft,and,ro
bbery.



What,can,you,use,the,money,in,the,cashbox,for?,ANS,-
There,should,not,be,any,money,in,the,cash,box.,Any,cash,should,be,deposited,immediately.



What,should,you,do,if,a,CCARD,is,coming,up,as,declined?,ANS,-
Contact,the,renter,immediately,to,get,another,form,of,payment,and/or,retrieve,the,unit.



What,should,you,do,if,a,CCARD,will,not,swipe,when,provided?,ANS,-
Ask,for,another,form,of,payment.,Never,use,a,credit,card,that,doesn't,swipe.



In,what,situations,is,it,ok,to,accept,a,CCARD,which,the,name,does,not,match,the,contract?,ANS,-
The,name,on,the,card,must,match,the,name,of,the,renter,or,additional,driver.,There,is,no,situation,where,
we,can,accept,it,without,matching,one,of,those,people.



When,do,the,following,AR,Balances,fall,to,Bad,Debt?,(Force,Charge,,insurance,A/R),ANS,-
Force,charge,(Retail),hits,bad,debt,the,month,the,ticket,closes,

All,other,A/R's,(Insurance,,Dealership,,Body,Shop,,Corporate,,Other),hits,bad,debt,90,days,after,the,ticket,
closes



When,a,rental,is,closed,with,a,balance,due,,when,will,those,balances,hit,Bad,Debt,if,no,payment,is,receive
d?,ANS,-If,it,is,for,a,retail,customer,it,will,hit,Bad,Debt,the,month,the,ticket,is,closed.,

,If,it,is,for,a,Dealership,or,insurance,it,will,hit,Bad,Debt,90,days,after,the,ticket,is,closed,as,long,as,we,have,
a,direct,bill,set,up,for,them.



When,a,previously,paid,balance,is,charged,back,by,a,renter,,when,does,is,hit,the,branch's,Bad,Debt?,ANS,-
It,will,hit,bad,debt,the,month,the,charge,back,is,received