WGU C215: Pre-Assessment Questions and
Answers
Which definition used for quality evaluates how well a product performs its intended
function? - - Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - - 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - - ISO 9000
using a quality management system. A company needs to put a process in place to
measure the number of defects and observe the number of occurrences to isolate the
particular defect. Which quality tool should the company use to focus on correcting this
particular issue? - - Checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - - Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the
total quality management (TQM) process? - - Enhance competition;
understand consumer preferences;
maintain communication with operations
What is the common them in total quality management (TQM) across all functions in an
organization? - - To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - - Mean
, WGU C215: Pre-Assessment Questions and
Answers
What do assignable causes of variation indicate? - - Out-of-control signals were
found in the process
Which continuous improvement method does Cpk measure? - - How close one is to
a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - - Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - - Screen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - - Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - - Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - - Capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
- Capacity utilization
Answers
Which definition used for quality evaluates how well a product performs its intended
function? - - Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - - 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - - ISO 9000
using a quality management system. A company needs to put a process in place to
measure the number of defects and observe the number of occurrences to isolate the
particular defect. Which quality tool should the company use to focus on correcting this
particular issue? - - Checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - - Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the
total quality management (TQM) process? - - Enhance competition;
understand consumer preferences;
maintain communication with operations
What is the common them in total quality management (TQM) across all functions in an
organization? - - To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - - Mean
, WGU C215: Pre-Assessment Questions and
Answers
What do assignable causes of variation indicate? - - Out-of-control signals were
found in the process
Which continuous improvement method does Cpk measure? - - How close one is to
a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - - Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - - Screen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - - Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - - Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - - Capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
- Capacity utilization
