NFS 5350 EXAM 2 QUESTIONS AND
ANSWERS
Inpowhichposectionpoofpothepofoodserviceposystempomodelpodoespo"DistributionpoandpoService"pobelong
poto?po-poans--Transformation
Aspothepotimepobetweenpothepocompletionpoofpoproductionpoandpothepotimepoofposervicepo_________p
oand/
orpothepodistancepobetweenpothepotwopo_________,pothepooptionspoforpodistributionpopracticespoandpo
equipmentpoalsopo_________.po-poans--Increase(s)
Apoverypocommonpoformpoofposervicepoinpothepocommercialposegmentpoofpothepoindustrypowithpoapodis
tinguishingpocharacteristicpobeingposervicepobypoapowaitpersonpo-poans--TablepoService
Platingpoofpofoodpoinpothepokitchenpoandpothenpopresentingpotopothepoguest;pothepomostpocommonpofo
rmpoofpotableposervicepo-poans--AmericanpoStyle
Foodpoispopreparedpoatpothepotablepo(ex:pobananaspofoster)po-poans--FrenchpoStyle
Foodpoispobroughtpotopothepotablepoonpoplatters/bowlspoandpothenpopassedpoaroundpothepotablepo-
poans--FamilypoStyle
Whatpoispothepoleastpochallengingpopartpoofpocounterposervice?po-poans--
Maintainingpoproperpofoodpotemperature
, Cafeteriapo(predominantpoformpoinpoon-
sitepofoodservicepooperations);poQuickpoServicepo(servicepostaffpotakespoorderpo&pocollectspopayment,po
orderpoassembledpoandpogivenpotopocustomer);poBuffetspo(guestspoobtainpoall/
portionpoofpofoodpofrompobuffetpotable);poVendingpoMachinespo(silentposalesperson)po-poans--
Examplespoofpoself-service
Whatpoisposcripting,poinporeferencepotopotrayposervice?po-poans--
Employeesposayingpopredeterminedpotextpodesignedpoforpoparticularposituations
Mentalpoframepoofporeferencepothatpodominatespothepowaypopeoplepothinkpoandpoactpo-poans--
Paradigm
Trainingpoemployeespotopobepoablepotopoperformpomultiplepojobspoinpothepoorganizationpo-poans--Cross-
Training
Perceivedpoaspoauthenticpobecausepoitpoispoinpoitsponaturalpostate,ponotpoartificialpoorposyntheticpo(ex:po
organicpofoods,pohandmadeposoap)po-poans--NaturalpoAuthenticity
Perceivedpoaspoauthenticpobecausepoofpoitspooriginalpodesignpoorpobeingpofirstpoofpoitspokind,ponotpoapoc
opypo(ex:poiPod,poCoca-Colapoinpoglasspobottles)po-poans--OriginalpoAuthenticity
Perceivedpoaspoauthenticpobecausepowhatpotheypodopoispodonepoexceptionallypowell,poexecutedpoindivi
duallypo(ex:poNordstrom's,poRitz-Carlton)po-poans--ExceptionalpoAuthenticity
Inpowhichposectionpoofpothepofoodserviceposystempomodelpodoespo"Safety,poSanitation,poandpoMainten
ance"pobelongpoto?po-poans--Transformation
Studypoofpohowpoworkerspointeractpowithpotheirpoworkpoenvironmentpo-poans--Ergonomics
Whatpoispotheporesultpoofpomostpoaccidentspoinpofoodservicepooperations?po-poans--HumanpoError
Virus,pomicroorganism,poorpootherposubstancespothatpocausepodiseasepo-poans--FoodbornepoPathogen
ANSWERS
Inpowhichposectionpoofpothepofoodserviceposystempomodelpodoespo"DistributionpoandpoService"pobelong
poto?po-poans--Transformation
Aspothepotimepobetweenpothepocompletionpoofpoproductionpoandpothepotimepoofposervicepo_________p
oand/
orpothepodistancepobetweenpothepotwopo_________,pothepooptionspoforpodistributionpopracticespoandpo
equipmentpoalsopo_________.po-poans--Increase(s)
Apoverypocommonpoformpoofposervicepoinpothepocommercialposegmentpoofpothepoindustrypowithpoapodis
tinguishingpocharacteristicpobeingposervicepobypoapowaitpersonpo-poans--TablepoService
Platingpoofpofoodpoinpothepokitchenpoandpothenpopresentingpotopothepoguest;pothepomostpocommonpofo
rmpoofpotableposervicepo-poans--AmericanpoStyle
Foodpoispopreparedpoatpothepotablepo(ex:pobananaspofoster)po-poans--FrenchpoStyle
Foodpoispobroughtpotopothepotablepoonpoplatters/bowlspoandpothenpopassedpoaroundpothepotablepo-
poans--FamilypoStyle
Whatpoispothepoleastpochallengingpopartpoofpocounterposervice?po-poans--
Maintainingpoproperpofoodpotemperature
, Cafeteriapo(predominantpoformpoinpoon-
sitepofoodservicepooperations);poQuickpoServicepo(servicepostaffpotakespoorderpo&pocollectspopayment,po
orderpoassembledpoandpogivenpotopocustomer);poBuffetspo(guestspoobtainpoall/
portionpoofpofoodpofrompobuffetpotable);poVendingpoMachinespo(silentposalesperson)po-poans--
Examplespoofpoself-service
Whatpoisposcripting,poinporeferencepotopotrayposervice?po-poans--
Employeesposayingpopredeterminedpotextpodesignedpoforpoparticularposituations
Mentalpoframepoofporeferencepothatpodominatespothepowaypopeoplepothinkpoandpoactpo-poans--
Paradigm
Trainingpoemployeespotopobepoablepotopoperformpomultiplepojobspoinpothepoorganizationpo-poans--Cross-
Training
Perceivedpoaspoauthenticpobecausepoitpoispoinpoitsponaturalpostate,ponotpoartificialpoorposyntheticpo(ex:po
organicpofoods,pohandmadeposoap)po-poans--NaturalpoAuthenticity
Perceivedpoaspoauthenticpobecausepoofpoitspooriginalpodesignpoorpobeingpofirstpoofpoitspokind,ponotpoapoc
opypo(ex:poiPod,poCoca-Colapoinpoglasspobottles)po-poans--OriginalpoAuthenticity
Perceivedpoaspoauthenticpobecausepowhatpotheypodopoispodonepoexceptionallypowell,poexecutedpoindivi
duallypo(ex:poNordstrom's,poRitz-Carlton)po-poans--ExceptionalpoAuthenticity
Inpowhichposectionpoofpothepofoodserviceposystempomodelpodoespo"Safety,poSanitation,poandpoMainten
ance"pobelongpoto?po-poans--Transformation
Studypoofpohowpoworkerspointeractpowithpotheirpoworkpoenvironmentpo-poans--Ergonomics
Whatpoispotheporesultpoofpomostpoaccidentspoinpofoodservicepooperations?po-poans--HumanpoError
Virus,pomicroorganism,poorpootherposubstancespothatpocausepodiseasepo-poans--FoodbornepoPathogen
