Hotel
Management:
Chapter 6
Interactive with
verified
solutions
Curb appeal - answer the initial visual impression
that a hotel's parking areas, grounds, and external
buildings create for arriving guests. It is important
for hotels to have an attractive and well-
maintained exterior to make a positive first
impression on guests and attract walk-in
customers.
Guest accounting and data management - answer
an important area within a hotel that is responsible
for gathering and reporting financial information.
In this chapter, we will review the front office
, responsibilities for managing important financial
and personal data related to guests.
Central reservation system (CRS) - answer a
computerized system used by hotels to manage
and distribute room inventory and rates. It allows
travel agents and other quantity room buyers to
compare room rates between different hotels and
make reservations.
Revenue management - answer also referred to by
some in the lodging industry as yield management
because its goal is to "yield" as much income. For
hotels, yield management is a revenue
enhancement concept that originated in the airline
industry.
RevPAR (revenue per available room) - answer a
key performance metric used in the hotel industry
to measure a hotel's financial performance. It is
calculated by dividing a hotel's total room revenue
by the number of available rooms.
Environmental sustainability - answer the ability to
meet the needs of the present without
compromising the ability of future generations to
meet their own needs. It involves practices and
policies that aim to protect and preserve the
environment, promote resource conservation, and
Management:
Chapter 6
Interactive with
verified
solutions
Curb appeal - answer the initial visual impression
that a hotel's parking areas, grounds, and external
buildings create for arriving guests. It is important
for hotels to have an attractive and well-
maintained exterior to make a positive first
impression on guests and attract walk-in
customers.
Guest accounting and data management - answer
an important area within a hotel that is responsible
for gathering and reporting financial information.
In this chapter, we will review the front office
, responsibilities for managing important financial
and personal data related to guests.
Central reservation system (CRS) - answer a
computerized system used by hotels to manage
and distribute room inventory and rates. It allows
travel agents and other quantity room buyers to
compare room rates between different hotels and
make reservations.
Revenue management - answer also referred to by
some in the lodging industry as yield management
because its goal is to "yield" as much income. For
hotels, yield management is a revenue
enhancement concept that originated in the airline
industry.
RevPAR (revenue per available room) - answer a
key performance metric used in the hotel industry
to measure a hotel's financial performance. It is
calculated by dividing a hotel's total room revenue
by the number of available rooms.
Environmental sustainability - answer the ability to
meet the needs of the present without
compromising the ability of future generations to
meet their own needs. It involves practices and
policies that aim to protect and preserve the
environment, promote resource conservation, and
