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MNO 3370 Exam 1 Study Guide.
Mintzberg's Findings - Ans✔✔- A manager relies more on verbal than on written
communication
- A manager works long hours at an intense pace
- A manager's work is characterized by fragmentation, brevity, and variety
managerial roles - Ans✔✔interpersonal, informational, decisional
interpersonal roles - Ans✔✔figurehead, leader, liaison
figurehead - Ans✔✔perform ceremonial duties
leader - Ans✔✔motivate and encourage workers to accomplish objectives
liaison - Ans✔✔deal with people outside their units
informational roles - Ans✔✔monitor, disseminator, spokesperson
monitor - Ans✔✔scan their environment for info
disseminator - Ans✔✔share info with others in their company
spokesperson - Ans✔✔share info with others outside their departments or companies
decisional roles - Ans✔✔entrepreneur, disturbance handler, resource allocator, negotiator
entrepreneur - Ans✔✔adapt to incremental change
disturbance handler - Ans✔✔respond to problems that demand immediate action
resource allocator - Ans✔✔decide who gets what resources
negotiator - Ans✔✔negotiate schedules, projects, goals, outcomes, resources, and raises
managerial skills - Ans✔✔conceptual, human, technical
technical skill - Ans✔✔consist of the job-specific knowledge needed to perform well in a
specialized field
conceptual skills - Ans✔✔consists of the ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
1
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human skills - Ans✔✔consist of the ability to work well in cooperation with other people to get
things done
most valued traits in managers - Ans✔✔- the ability to motivate and engage others
- the ability to communicate
- work experience outside the US
- high energy levels to meet the demands of global travel and a 24/7 world
managers' initial expectations - Ans✔✔- be the boss
- formal authority
- manage tasks
- job is not managing people
after six months as a manager - Ans✔✔- initial expectations were wrong
- fast pace
- heavy workload
- job is to be problem-solver and troubleshooter
after a year as a manager - Ans✔✔- no longer "doer"
- communication, listening, positive reinforcement
- learning to adapt and control stress
functions of management - Ans✔✔planning, organizing, leading, controlling
planning - Ans✔✔setting goals and deciding how to achieve them
organizing - Ans✔✔arranging tasks, people, and other resources to accomplish the work
leading - Ans✔✔motivating, directing, and otherwise influencing people to work hard to achieve
the organization's goals
controlling - Ans✔✔monitoring performance, comparing it with goals, and taking corrective
action as needed
efficient - Ans✔✔means to use resources (people, money, raw materials, and the like) wisely
and cost-effectively
effective - Ans✔✔the ends to achieve results, to make the right decisions, and to successfully
carry them out so that they achieve the organization's goals
functional managers - Ans✔✔responsible for just one organizational activity
2
MNO 3370 Exam 1 Study Guide.
Mintzberg's Findings - Ans✔✔- A manager relies more on verbal than on written
communication
- A manager works long hours at an intense pace
- A manager's work is characterized by fragmentation, brevity, and variety
managerial roles - Ans✔✔interpersonal, informational, decisional
interpersonal roles - Ans✔✔figurehead, leader, liaison
figurehead - Ans✔✔perform ceremonial duties
leader - Ans✔✔motivate and encourage workers to accomplish objectives
liaison - Ans✔✔deal with people outside their units
informational roles - Ans✔✔monitor, disseminator, spokesperson
monitor - Ans✔✔scan their environment for info
disseminator - Ans✔✔share info with others in their company
spokesperson - Ans✔✔share info with others outside their departments or companies
decisional roles - Ans✔✔entrepreneur, disturbance handler, resource allocator, negotiator
entrepreneur - Ans✔✔adapt to incremental change
disturbance handler - Ans✔✔respond to problems that demand immediate action
resource allocator - Ans✔✔decide who gets what resources
negotiator - Ans✔✔negotiate schedules, projects, goals, outcomes, resources, and raises
managerial skills - Ans✔✔conceptual, human, technical
technical skill - Ans✔✔consist of the job-specific knowledge needed to perform well in a
specialized field
conceptual skills - Ans✔✔consists of the ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
1
, ©FYNDLAY.
human skills - Ans✔✔consist of the ability to work well in cooperation with other people to get
things done
most valued traits in managers - Ans✔✔- the ability to motivate and engage others
- the ability to communicate
- work experience outside the US
- high energy levels to meet the demands of global travel and a 24/7 world
managers' initial expectations - Ans✔✔- be the boss
- formal authority
- manage tasks
- job is not managing people
after six months as a manager - Ans✔✔- initial expectations were wrong
- fast pace
- heavy workload
- job is to be problem-solver and troubleshooter
after a year as a manager - Ans✔✔- no longer "doer"
- communication, listening, positive reinforcement
- learning to adapt and control stress
functions of management - Ans✔✔planning, organizing, leading, controlling
planning - Ans✔✔setting goals and deciding how to achieve them
organizing - Ans✔✔arranging tasks, people, and other resources to accomplish the work
leading - Ans✔✔motivating, directing, and otherwise influencing people to work hard to achieve
the organization's goals
controlling - Ans✔✔monitoring performance, comparing it with goals, and taking corrective
action as needed
efficient - Ans✔✔means to use resources (people, money, raw materials, and the like) wisely
and cost-effectively
effective - Ans✔✔the ends to achieve results, to make the right decisions, and to successfully
carry them out so that they achieve the organization's goals
functional managers - Ans✔✔responsible for just one organizational activity
2
