Quality Control and Outcome
Management Exam Questions and
Answers
Conrolling - Answer-Fifth and final step of the management process.
Performance is measured against predetermined standards, and action is taken to correct discrepancies
between these standards and actual performance.
Continuous Quality Improvement - Answer-CQI/TQM.
Refers to activities that evaluate, monitor, and regulate services rendered to consumers.
Usually a team of employees who make up team, needs to be representative membership.
QI is the process so activities are carried out to control in the organization.
QI is focused on strategies for positive change.
Health Care Quality - Answer-IOM defines health care quality as the degree to which services for
individuals and populations increase the likelihood of desired health care outcomes and are consistent
with current professional knowledge.
Past definitions of quality focused on mortality, morbidity, and LOS.
Now there is a growing trend to focus more on patient sensitive and nursing sensitive quality indicators.
, Quality Gap - Answer-Difference in performance between top performing health care organizations and
the national average.
This is measured for quality assurance.
Three Steps of Quality Control Process - Answer-1. Criterion or standard is determined.
2. information is collected to determine if the standard has been met.
3. Educational or corrective action is taken if the criterion has not been met.
This is a proactive process that sets a standard that is desirable and supports quality care.
Types of Audits Frequently Used in Quality Control - Answer-Structure.
Process.
Outcome.
Structure Audit - Answer-Quality care is related to structure.
Dependent upon environment, separate from client and health care worker interaction.
Structural standards set by licensing and accrediting bodies ensure safe and effective environments.
Ex: how rooms are spaced on floor and relation to nurses station, equipment available, staffing ratios,
supplies stocked at agency, how long it takes to get NOW order.
Process Audit - Answer-Quality of care is related to process used by the nurse.
Task oriented.
Dependent on practice standards/policy.
These are the steps the nurse must complete to carry out a measure of care.
Nurses follow set of actions in all types of agencies, how nurses carry out their nursing interventions
affect quality.
Management Exam Questions and
Answers
Conrolling - Answer-Fifth and final step of the management process.
Performance is measured against predetermined standards, and action is taken to correct discrepancies
between these standards and actual performance.
Continuous Quality Improvement - Answer-CQI/TQM.
Refers to activities that evaluate, monitor, and regulate services rendered to consumers.
Usually a team of employees who make up team, needs to be representative membership.
QI is the process so activities are carried out to control in the organization.
QI is focused on strategies for positive change.
Health Care Quality - Answer-IOM defines health care quality as the degree to which services for
individuals and populations increase the likelihood of desired health care outcomes and are consistent
with current professional knowledge.
Past definitions of quality focused on mortality, morbidity, and LOS.
Now there is a growing trend to focus more on patient sensitive and nursing sensitive quality indicators.
, Quality Gap - Answer-Difference in performance between top performing health care organizations and
the national average.
This is measured for quality assurance.
Three Steps of Quality Control Process - Answer-1. Criterion or standard is determined.
2. information is collected to determine if the standard has been met.
3. Educational or corrective action is taken if the criterion has not been met.
This is a proactive process that sets a standard that is desirable and supports quality care.
Types of Audits Frequently Used in Quality Control - Answer-Structure.
Process.
Outcome.
Structure Audit - Answer-Quality care is related to structure.
Dependent upon environment, separate from client and health care worker interaction.
Structural standards set by licensing and accrediting bodies ensure safe and effective environments.
Ex: how rooms are spaced on floor and relation to nurses station, equipment available, staffing ratios,
supplies stocked at agency, how long it takes to get NOW order.
Process Audit - Answer-Quality of care is related to process used by the nurse.
Task oriented.
Dependent on practice standards/policy.
These are the steps the nurse must complete to carry out a measure of care.
Nurses follow set of actions in all types of agencies, how nurses carry out their nursing interventions
affect quality.
