Manage and Control Quality Exam
Questions and Answers
What are the inputs to the Manage Quality Process - Answer-1. Project Management plan (Quality
management plan), 2. Project documents )Lessons learned register, Quality control measurements,
quality metrics, risk report), 3. OPA
Tool used to Manage Quality Process - Answer-1. Data gathering (checklist), 2. Data analysis (document
analysis, process analysis, alternative analysis, root cause analysis), 3. Decision making (multi-criteria
decision analysis), 4. Data representation (affinity diagrams, cause-and-effect-diagrams, flowcharts,
histograms, matrix diagrams, scatter diagrams), 5. Audits, 6. Design for X, 7. Problem solving, 8. Quality
improvement methods
Root Cause Analysis - Answer-An analytical technique used to determine the basic underlying reason
that causes a variance or a defect or a risk. A root cause may underlie more than one variance or defect
or risk.
6 steps of root cause analysis? - Answer-1. Identify an issue and define problem, 2. collect data
(troubled), 3. analysis for patterns, 4. check for process gaps/review gaps, 5. Identify root cause, 7.
Update process.
Outputs of the Manage Quality Process - Answer-1. Quality reports, 2. Test and evaluation documents,
4. Project management plan updates (quality management plan, scope baseline, schedule baseline, cost
Questions and Answers
What are the inputs to the Manage Quality Process - Answer-1. Project Management plan (Quality
management plan), 2. Project documents )Lessons learned register, Quality control measurements,
quality metrics, risk report), 3. OPA
Tool used to Manage Quality Process - Answer-1. Data gathering (checklist), 2. Data analysis (document
analysis, process analysis, alternative analysis, root cause analysis), 3. Decision making (multi-criteria
decision analysis), 4. Data representation (affinity diagrams, cause-and-effect-diagrams, flowcharts,
histograms, matrix diagrams, scatter diagrams), 5. Audits, 6. Design for X, 7. Problem solving, 8. Quality
improvement methods
Root Cause Analysis - Answer-An analytical technique used to determine the basic underlying reason
that causes a variance or a defect or a risk. A root cause may underlie more than one variance or defect
or risk.
6 steps of root cause analysis? - Answer-1. Identify an issue and define problem, 2. collect data
(troubled), 3. analysis for patterns, 4. check for process gaps/review gaps, 5. Identify root cause, 7.
Update process.
Outputs of the Manage Quality Process - Answer-1. Quality reports, 2. Test and evaluation documents,
4. Project management plan updates (quality management plan, scope baseline, schedule baseline, cost
