Exam 1 - Quality Management Exam
Questions and Answers
Two jobs for us - Answer-1. Do our work 2. improve how we do our work
We need - Answer-simple, powerful problem-solving tools. And, concept of industrial problem solving
Improvement should - Answer-be a significant part of everything everyone does
why there is a need for - Answer-simple, powerful problem-solving tools. MAO. 90% of U.S. industry
does not know how to solve chronic quality problems
Objectives - Answer-describe, teach, improve
The benefits - Answer-1. Zero defects/scrap 2. eliminate inspection 3. enhanced satisfaction 4. from
design to production and beyond 5. reduced cycle time 6. reduced design time 7. steep cost reductions
8. higher morale 9. stronger supply chain 10. improved profitability
Industrial problem solving - Answer-1. defining the root cause can be a difficult and complex process
2. excessive variation is at the heart of most problems
,3. there is no such thing as a random problem
4. key variable isolation
Conclusion - Answer-1. problem solving is a process
2. variation is the enemy
Quantitative approach - Answer-without a clear measure of success, it is difficult, if not impossible, to
effectively manage and improve a process
We used to... - Answer-do our work...1. did our work/completed it 2. no need for change because little
competition 3. influenced by Taylor philosophy, management focused on the individual not the system,
nor quality nor even variation
But now we have to make - Answer-"some changes" 1. have to accept a second job. 2. and improve
how we do our work
The problem - Answer-is that most people do not know of or have a systematic approach to work
improvement. 1. They try a little of this and a little of that or no avail. 2. quality, like work improvement,
is a systematic process and as part of that process, one must know what tools should be applied and
how to apply those tools
Impart knowledge - Answer-1. however, be forewarned
2. it is a huge leap from abstract, classroom discussion to actual, on-the job site application
Importance - Answer-those having some knowledge of quality; be it quality management of quality
control; face two questions
1. what tools exist?
2. when do we use them?
, quality practitioners often know far more tools than they commonly use, but they do not know how to
choose and apply tools at appropriate times
Sometimes anything labeled - Answer-"quality" is considered separate from day-to-day activities, but
quality improvement extends into all areas of an organization and involves everyone.
1. anyone planning a strategy developing a project plan, seeking agreement from others, trying to
understand the customer better, using a work process
2. can use the tools presented in this course to produce a higher quality outcome more easily and
cheaper
need for simple - Answer-powerful, problem-solving tools. Industrial problem solver - relates the story.
1. Mao Zedong - cultural revolution
* attacked by swarms of locusts.
- couldn't find answer's in little red book.
basically mao said you should devise your own solutions
2. inspired the villagers to round up all the able-bodied people and dispatch them to the fields to kill the
locusts by hand, one-by-one
for seven days - Answer-people tried to get rid of the locusts. in U.S. we would have gotten done in one
hour
Industry DOES - Answer-not know how to solve chronic quality problems.
1. the U.S. approach to solving chronic quality is similar to chinese
* it lacks knowledge of the proper tools to do the job
1. How many managers could list four of the seven tools of QC
Objections to tools - Answer-1. be able to describe in simple, nonmathematical terms easy, but
statistically powerful, techniques for solving deep-seated quality problems that have resisted solution by
traditional means
Questions and Answers
Two jobs for us - Answer-1. Do our work 2. improve how we do our work
We need - Answer-simple, powerful problem-solving tools. And, concept of industrial problem solving
Improvement should - Answer-be a significant part of everything everyone does
why there is a need for - Answer-simple, powerful problem-solving tools. MAO. 90% of U.S. industry
does not know how to solve chronic quality problems
Objectives - Answer-describe, teach, improve
The benefits - Answer-1. Zero defects/scrap 2. eliminate inspection 3. enhanced satisfaction 4. from
design to production and beyond 5. reduced cycle time 6. reduced design time 7. steep cost reductions
8. higher morale 9. stronger supply chain 10. improved profitability
Industrial problem solving - Answer-1. defining the root cause can be a difficult and complex process
2. excessive variation is at the heart of most problems
,3. there is no such thing as a random problem
4. key variable isolation
Conclusion - Answer-1. problem solving is a process
2. variation is the enemy
Quantitative approach - Answer-without a clear measure of success, it is difficult, if not impossible, to
effectively manage and improve a process
We used to... - Answer-do our work...1. did our work/completed it 2. no need for change because little
competition 3. influenced by Taylor philosophy, management focused on the individual not the system,
nor quality nor even variation
But now we have to make - Answer-"some changes" 1. have to accept a second job. 2. and improve
how we do our work
The problem - Answer-is that most people do not know of or have a systematic approach to work
improvement. 1. They try a little of this and a little of that or no avail. 2. quality, like work improvement,
is a systematic process and as part of that process, one must know what tools should be applied and
how to apply those tools
Impart knowledge - Answer-1. however, be forewarned
2. it is a huge leap from abstract, classroom discussion to actual, on-the job site application
Importance - Answer-those having some knowledge of quality; be it quality management of quality
control; face two questions
1. what tools exist?
2. when do we use them?
, quality practitioners often know far more tools than they commonly use, but they do not know how to
choose and apply tools at appropriate times
Sometimes anything labeled - Answer-"quality" is considered separate from day-to-day activities, but
quality improvement extends into all areas of an organization and involves everyone.
1. anyone planning a strategy developing a project plan, seeking agreement from others, trying to
understand the customer better, using a work process
2. can use the tools presented in this course to produce a higher quality outcome more easily and
cheaper
need for simple - Answer-powerful, problem-solving tools. Industrial problem solver - relates the story.
1. Mao Zedong - cultural revolution
* attacked by swarms of locusts.
- couldn't find answer's in little red book.
basically mao said you should devise your own solutions
2. inspired the villagers to round up all the able-bodied people and dispatch them to the fields to kill the
locusts by hand, one-by-one
for seven days - Answer-people tried to get rid of the locusts. in U.S. we would have gotten done in one
hour
Industry DOES - Answer-not know how to solve chronic quality problems.
1. the U.S. approach to solving chronic quality is similar to chinese
* it lacks knowledge of the proper tools to do the job
1. How many managers could list four of the seven tools of QC
Objections to tools - Answer-1. be able to describe in simple, nonmathematical terms easy, but
statistically powerful, techniques for solving deep-seated quality problems that have resisted solution by
traditional means
