L6M5 3.3 ANALYSIS & TECHNIQUES WHICH SUPPORT
CULTURAL CHANGE
Give an example of a positive step outside an organisation provided by change
management? - Answers - Voluntary redundancy schemes enable affected employees
to feel like they have more control and can exercise their power to choose the future
they want,
What is cognative dissonance? - Answers - Ideas which are inconsistent with an
individuals thoughts, beliefs, attitudes especially related to change.
What are the 4 sources of power? - Answers - Position - your role. Expert. Personal -
charisma. Negative.
Give a positive & negative example of position power. - Answers - POSITIVE =
increasing salary as a reward for adherence to the change programme NEGATIVE =
threats used to influence people
What's the difference between technical and adaptive changes? - Answers -
TECHNICAL = easily isolated and fixed ADAPTIVE = this needs behavioural change &
mental shifts
Why do organisational terms and values need to be explicitly clear? - Answers - Senior
management may have defined them but middle management will be tasted with
implementing them
How can you get employees to buy into changes and change behaviours willingly rather
than under pressure? - Answers - There must be leadership-by-example so senior
leaders need to demonstrate change behaviours and be visible, honest and open about
its intentions.
Why is training such a key activity to introducing change? (3) - Answers - They have a
massive effect on how change is received. This will mostly be due to the trainers
themselves rather than the actual change. They should facilitate queries on an
individual basis.
What can you out in place to demonstrate how changes will be implemented? - Answers
- A pilot project which illustrates how the new changes will be implemented. To be
credible it needs to be of real value and outcomes shared honestly & periodically for
future learnings.
What's are 2 important mechanisms to overcome resistance to change - Answers -
Dialogue and upward communication. Individuals must be able to share their concerns,
be able to propose changes & be given the chance to engage in the change process
itself.
CULTURAL CHANGE
Give an example of a positive step outside an organisation provided by change
management? - Answers - Voluntary redundancy schemes enable affected employees
to feel like they have more control and can exercise their power to choose the future
they want,
What is cognative dissonance? - Answers - Ideas which are inconsistent with an
individuals thoughts, beliefs, attitudes especially related to change.
What are the 4 sources of power? - Answers - Position - your role. Expert. Personal -
charisma. Negative.
Give a positive & negative example of position power. - Answers - POSITIVE =
increasing salary as a reward for adherence to the change programme NEGATIVE =
threats used to influence people
What's the difference between technical and adaptive changes? - Answers -
TECHNICAL = easily isolated and fixed ADAPTIVE = this needs behavioural change &
mental shifts
Why do organisational terms and values need to be explicitly clear? - Answers - Senior
management may have defined them but middle management will be tasted with
implementing them
How can you get employees to buy into changes and change behaviours willingly rather
than under pressure? - Answers - There must be leadership-by-example so senior
leaders need to demonstrate change behaviours and be visible, honest and open about
its intentions.
Why is training such a key activity to introducing change? (3) - Answers - They have a
massive effect on how change is received. This will mostly be due to the trainers
themselves rather than the actual change. They should facilitate queries on an
individual basis.
What can you out in place to demonstrate how changes will be implemented? - Answers
- A pilot project which illustrates how the new changes will be implemented. To be
credible it needs to be of real value and outcomes shared honestly & periodically for
future learnings.
What's are 2 important mechanisms to overcome resistance to change - Answers -
Dialogue and upward communication. Individuals must be able to share their concerns,
be able to propose changes & be given the chance to engage in the change process
itself.
