Leadership and Strategy exam with
correct answers
What is the first step in the strategic planning process? - correct answer -The demand organization
develops a strategic plan.
What is an example of an important but NOT urgent activity? - correct answer -Asking customers about
their business problems.
What additional information would be useful in aligning the FM organization's strategy with the demand
organization's objectives based on this balanced scorecard? - correct answer -Additional information
that might be useful includes the organization's mission, vision, values and culture; the organization's
strategic business plan and the facilities register and/or audits.
Evaluate the four perspectives in the example balanced scorecard. What objectives could be created by
FM to support each category? - correct answer -Objectives could be something like this:
Customer perspective: a) Create customer profiles; Provide service excellence; Be a trusted partner
b) Operational perspective: Establish performance metrics; Reduce overall cycle times; Provide rapid
response time
c) People perspective: Hire key technical talent; Increase employee productivity
d) Financial perspective: Broaden revenue mix; Improve operational efficiency
How can success measures be aligned in this example? - correct answer -By creating measurements that
feed into the four perspectives and ensuring the success criteria is specific, measurable and agreed upon
by the stakeholders.
Once FM has determined goals that support the demand organization strategy, how does FM ensure
alignment with the demand organization? - correct answer -FM ensures alignment with the demand
organization by showing the facility strategic plan supports the demand organization's goals and that the
objectives are appropriate.
,What are the consequences of misalignment with the demand organization strategy? - correct answer -
Consequences might be the lack of senior management support, and unmet needs in customer
segments.
What are the benefits of aligning with the demand organization strategy? - correct answer -The benefits
are the unity of purpose and a sense of teamwork and enhanced organizational performance.
What is the first step in the process of aligning the FM strategy to the demand organization's strategy
after assembling various inputs and producing FM mission and vision statements? - correct answer -
Define what constitutes success in the FM strategic planning process.
What is true of a demand organization's mission, vision, values and/or culture? - correct answer -
Understanding and accepting the demand organization's mission helps guide individual behavior.
Which type of plan creates a gap analysis for an entire portfolio of facilities? - correct answer -Facility
strategic plan
What can be used to rank competing strategic options because each can be rated on how well it reduces
the variance between the actual situation and the desired situation? - correct answer -Gap Analysis
What are some examples of some external factors that could affect your FM strategy in your
organization? - correct answer -Industry, market, and competitive environment
Cultural and demographic environment
Social, legal, and political environment
Changes in regulations
Economic environment
Technological environment
Which tools help monitor potential threats from outside the FM organization? - correct answer -SWOT
and Risk Analysis
What is true of proposed changes to FM organizational strategy? - correct answer -
, Which programming tasks most directly help facility managers factor in budget and human resource
constraints? - correct answer -Prioritizing or ranking requirements
Which principle is supported by research done by Myers-Briggs? - correct answer -Use a variety of
rewards for work efforts.
Which is an example of using leadership influence to enforce compliance with an organizational code of
conduct? - correct answer -Living by a strong personal commitment to ethics.
In general, what is required for intrinsic rewards to be the best rewards for efficiency and effectiveness?
- correct answer -there is a good job-person fit.
Which statement is true about the results of strengths, weaknesses, opportunities, threats (SWOT)
analysis? - correct answer -Opportunities can become threats if poorly managed.
Setting goals and performance objectives are part of which component of the overall management
process? - correct answer -Planning
When facility managers are collecting quantitative data to audit the current FM organizational structure,
what data should facility managers collect? - correct answer -at least two year's worth of data on quality
and timeliness of customer service and project outcomes.
Facility master plans (real estate master plans) fall within which layer of strategic planning? - correct
answer -An element of the facility management organization's strategic plans
What are considered key tools for finding root causes of conflicts? - correct answer -listening and
genuinely caring about other people's positions.
A team is in the Forming stage of Tuckman's team life-cycle model. What actions will NOT help the team
move to the next stage (Storming)? - correct answer -Facilitating distribution of leadership throughout
the team.
correct answers
What is the first step in the strategic planning process? - correct answer -The demand organization
develops a strategic plan.
What is an example of an important but NOT urgent activity? - correct answer -Asking customers about
their business problems.
What additional information would be useful in aligning the FM organization's strategy with the demand
organization's objectives based on this balanced scorecard? - correct answer -Additional information
that might be useful includes the organization's mission, vision, values and culture; the organization's
strategic business plan and the facilities register and/or audits.
Evaluate the four perspectives in the example balanced scorecard. What objectives could be created by
FM to support each category? - correct answer -Objectives could be something like this:
Customer perspective: a) Create customer profiles; Provide service excellence; Be a trusted partner
b) Operational perspective: Establish performance metrics; Reduce overall cycle times; Provide rapid
response time
c) People perspective: Hire key technical talent; Increase employee productivity
d) Financial perspective: Broaden revenue mix; Improve operational efficiency
How can success measures be aligned in this example? - correct answer -By creating measurements that
feed into the four perspectives and ensuring the success criteria is specific, measurable and agreed upon
by the stakeholders.
Once FM has determined goals that support the demand organization strategy, how does FM ensure
alignment with the demand organization? - correct answer -FM ensures alignment with the demand
organization by showing the facility strategic plan supports the demand organization's goals and that the
objectives are appropriate.
,What are the consequences of misalignment with the demand organization strategy? - correct answer -
Consequences might be the lack of senior management support, and unmet needs in customer
segments.
What are the benefits of aligning with the demand organization strategy? - correct answer -The benefits
are the unity of purpose and a sense of teamwork and enhanced organizational performance.
What is the first step in the process of aligning the FM strategy to the demand organization's strategy
after assembling various inputs and producing FM mission and vision statements? - correct answer -
Define what constitutes success in the FM strategic planning process.
What is true of a demand organization's mission, vision, values and/or culture? - correct answer -
Understanding and accepting the demand organization's mission helps guide individual behavior.
Which type of plan creates a gap analysis for an entire portfolio of facilities? - correct answer -Facility
strategic plan
What can be used to rank competing strategic options because each can be rated on how well it reduces
the variance between the actual situation and the desired situation? - correct answer -Gap Analysis
What are some examples of some external factors that could affect your FM strategy in your
organization? - correct answer -Industry, market, and competitive environment
Cultural and demographic environment
Social, legal, and political environment
Changes in regulations
Economic environment
Technological environment
Which tools help monitor potential threats from outside the FM organization? - correct answer -SWOT
and Risk Analysis
What is true of proposed changes to FM organizational strategy? - correct answer -
, Which programming tasks most directly help facility managers factor in budget and human resource
constraints? - correct answer -Prioritizing or ranking requirements
Which principle is supported by research done by Myers-Briggs? - correct answer -Use a variety of
rewards for work efforts.
Which is an example of using leadership influence to enforce compliance with an organizational code of
conduct? - correct answer -Living by a strong personal commitment to ethics.
In general, what is required for intrinsic rewards to be the best rewards for efficiency and effectiveness?
- correct answer -there is a good job-person fit.
Which statement is true about the results of strengths, weaknesses, opportunities, threats (SWOT)
analysis? - correct answer -Opportunities can become threats if poorly managed.
Setting goals and performance objectives are part of which component of the overall management
process? - correct answer -Planning
When facility managers are collecting quantitative data to audit the current FM organizational structure,
what data should facility managers collect? - correct answer -at least two year's worth of data on quality
and timeliness of customer service and project outcomes.
Facility master plans (real estate master plans) fall within which layer of strategic planning? - correct
answer -An element of the facility management organization's strategic plans
What are considered key tools for finding root causes of conflicts? - correct answer -listening and
genuinely caring about other people's positions.
A team is in the Forming stage of Tuckman's team life-cycle model. What actions will NOT help the team
move to the next stage (Storming)? - correct answer -Facilitating distribution of leadership throughout
the team.
