MBA 745 MODULE 4 fully
solved & updated
Benchmarking - answer The search for an implementation of best
practices. Comparing the performance of your products, services, or
processes with those of competitors & best-in-class organizations.
Four Types of Benchmarking - answer 1. Internal
2. Competitive
3. Functional
4. Generic Process
Internal Benchmarking - answer Comparison among similar
operations within your organization.
Competitive Benchmarking - answer Comparing to what is seen as
the best from the direct competitors.
Functional Benchmarking - answer Comparing methods to
companies with similar processes in the same function outside of
your industry.
Generic Process Benchmarking - answer Compares work processes
to others that are innovative & exemplary.
Six Phase Process of Benchmarking - answer 1. Planning
2. Data Acquisition
3. Analysis
4. Integration
, 5. Action
6. Maturity
Metrics - answer Distance function between desired & current state.
"Big E" - answer Effectiveness; quality or purpose.
"Little E" - answer Efficiency; quality or use of resources.
"Little A" - answer Appeal; human element & satisfaction.
Sales & Operating Planning (S&OP) - answer The "ultimate best
practice".
Balanced Scorecard - answer An exceptional approach for driving
the right behavior, through better performance measurements.
Fault - answer Incorrect directions in the documentation of policies,
procedures, or instructions.
Weakness - answer Unclear or missing information which results in
more than one possible decision-some of which will result in a
nonconformance.
Nonconformance - answer The non-fulfillment of a requirement in
providing a product, service, or fulfilling a policy requirement.
Containment - answer Actions which ensure nonconforming
products or services do no harm & do not reach the customer-this
treats the effect only.
solved & updated
Benchmarking - answer The search for an implementation of best
practices. Comparing the performance of your products, services, or
processes with those of competitors & best-in-class organizations.
Four Types of Benchmarking - answer 1. Internal
2. Competitive
3. Functional
4. Generic Process
Internal Benchmarking - answer Comparison among similar
operations within your organization.
Competitive Benchmarking - answer Comparing to what is seen as
the best from the direct competitors.
Functional Benchmarking - answer Comparing methods to
companies with similar processes in the same function outside of
your industry.
Generic Process Benchmarking - answer Compares work processes
to others that are innovative & exemplary.
Six Phase Process of Benchmarking - answer 1. Planning
2. Data Acquisition
3. Analysis
4. Integration
, 5. Action
6. Maturity
Metrics - answer Distance function between desired & current state.
"Big E" - answer Effectiveness; quality or purpose.
"Little E" - answer Efficiency; quality or use of resources.
"Little A" - answer Appeal; human element & satisfaction.
Sales & Operating Planning (S&OP) - answer The "ultimate best
practice".
Balanced Scorecard - answer An exceptional approach for driving
the right behavior, through better performance measurements.
Fault - answer Incorrect directions in the documentation of policies,
procedures, or instructions.
Weakness - answer Unclear or missing information which results in
more than one possible decision-some of which will result in a
nonconformance.
Nonconformance - answer The non-fulfillment of a requirement in
providing a product, service, or fulfilling a policy requirement.
Containment - answer Actions which ensure nonconforming
products or services do no harm & do not reach the customer-this
treats the effect only.
