Business Management and
Administration Exam
1. In a contract, what one party gives or receives in exchange for something else is an
example of - correct answer-A. agreement.
B. consideration.
C. compensation.
D. acceptance.
2. Acting on the behalf of The Jones Company, Jenna has the authority to establish
business contracts with other companies. What is Jenna's role in the relationship? -
correct answer-A. Employer
B. Principal
C. Agent
D. Controller
3. An important guideline for effective listening is to - correct answer-A. think about what
you are going to say next.
B. focus on details, not key points.
C. concentrate on the speaker's personality.
D. practice active listening.
4. Communication is best defined as - correct answer-A. the transfer of feelings.
B. the exchange of ideas and information.
C. signals and gestures.
D. printed material.
5. Samantha has been chosen by her boss to participate in a group discussion on a
topic she knows very little about. Her lack of knowledge in the subject makes her feel
like she has little to contribute to the group. Which of the following should she do to
become a valuable participant: - correct answer-A. Ask to be excused from the group
B. Resist the urge to comment on the subject until she becomes an expert
C. Ask questions to clarify other participants' comments
D. Take the leadership role to give the group an open mind about the topic
6. A group's physical and social characteristics (such as interests, ages, political views,
incomes, and ethnic backgrounds) are called - correct answer-A. nationalities.
B. profiles.
C. demographics.
D. statistics.
, 7. When organizing information to present in a business report, it is effective to - correct
answer-A. develop an outline.
B. interpret the data.
C. remain objective.
D. determine the purpose.
8. Which of the following is an important step in preparing a simple written report: -
correct answer-A. Organizing visual aids
B. Scheduling a meeting date
C. Arranging an interview
D. Developing a rough draft
9. With what type of audience is it is best to use a direct approach to structure an
analytical report? - correct answer-A. Argumentative
B. Indecisive
C. Receptive
D. Intellectual
10. In what section of a research report would a writer place the following statement:
"A study conducted by York University indicated that many U.S. pharmaceutical
companies are spending twice the money on their promotional efforts as they are on
product research and development." - correct answer-A. Introduction
B. Methodology
C. Background
D. Conclusion
11. At work, you have access to confidential information about other employees'
salaries. Some employees have asked you about others' salaries. What should you do?
- correct answer-A. Report the employees who ask.
B. Offer to provide salary information.
C. Explain that you can't discuss it.
D. Answer their questions.
12. When participating in staff meetings with employees, the role of the department
manager is to - correct answer-A. expand the agenda.
B. record the minutes.
C. dominate the discussion.
D. be the leader.
13. The best way for businesses to communicate with customers is to - correct answer-
A. give as much information as possible.
B. rent billboards on major highways.
C. send direct mail.
D. listen respectfully.
Administration Exam
1. In a contract, what one party gives or receives in exchange for something else is an
example of - correct answer-A. agreement.
B. consideration.
C. compensation.
D. acceptance.
2. Acting on the behalf of The Jones Company, Jenna has the authority to establish
business contracts with other companies. What is Jenna's role in the relationship? -
correct answer-A. Employer
B. Principal
C. Agent
D. Controller
3. An important guideline for effective listening is to - correct answer-A. think about what
you are going to say next.
B. focus on details, not key points.
C. concentrate on the speaker's personality.
D. practice active listening.
4. Communication is best defined as - correct answer-A. the transfer of feelings.
B. the exchange of ideas and information.
C. signals and gestures.
D. printed material.
5. Samantha has been chosen by her boss to participate in a group discussion on a
topic she knows very little about. Her lack of knowledge in the subject makes her feel
like she has little to contribute to the group. Which of the following should she do to
become a valuable participant: - correct answer-A. Ask to be excused from the group
B. Resist the urge to comment on the subject until she becomes an expert
C. Ask questions to clarify other participants' comments
D. Take the leadership role to give the group an open mind about the topic
6. A group's physical and social characteristics (such as interests, ages, political views,
incomes, and ethnic backgrounds) are called - correct answer-A. nationalities.
B. profiles.
C. demographics.
D. statistics.
, 7. When organizing information to present in a business report, it is effective to - correct
answer-A. develop an outline.
B. interpret the data.
C. remain objective.
D. determine the purpose.
8. Which of the following is an important step in preparing a simple written report: -
correct answer-A. Organizing visual aids
B. Scheduling a meeting date
C. Arranging an interview
D. Developing a rough draft
9. With what type of audience is it is best to use a direct approach to structure an
analytical report? - correct answer-A. Argumentative
B. Indecisive
C. Receptive
D. Intellectual
10. In what section of a research report would a writer place the following statement:
"A study conducted by York University indicated that many U.S. pharmaceutical
companies are spending twice the money on their promotional efforts as they are on
product research and development." - correct answer-A. Introduction
B. Methodology
C. Background
D. Conclusion
11. At work, you have access to confidential information about other employees'
salaries. Some employees have asked you about others' salaries. What should you do?
- correct answer-A. Report the employees who ask.
B. Offer to provide salary information.
C. Explain that you can't discuss it.
D. Answer their questions.
12. When participating in staff meetings with employees, the role of the department
manager is to - correct answer-A. expand the agenda.
B. record the minutes.
C. dominate the discussion.
D. be the leader.
13. The best way for businesses to communicate with customers is to - correct answer-
A. give as much information as possible.
B. rent billboards on major highways.
C. send direct mail.
D. listen respectfully.
