Ams ch 2 Questions with complete
solutions
The mission of Dick's Sporting Goods is to help people build healthy bodies. - correct answer ✔✔false
The internal environment consists of the factors that affect an organization's performance from within its
home country. - correct answer ✔✔false
An organization's mission is its purpose, or reason for being. - correct answer ✔✔true
Stakeholders are people who have an ownership position in a company. - correct answer ✔✔false
Systems processes are the methods used to transform inputs into outputs. - correct answer ✔✔true
The five internal environmental factors are management, mission, resources, control systems, and
structure. - correct answer ✔✔true
Focusing on delivering customer value and continually improving the system and its process are the two
primary principles of total quality management. - correct answer ✔✔true
Quality is determined by comparing a product or service with similar products or services. - correct
answer ✔✔true
Customer value doesn't change over time. - correct answer ✔✔false
Total quality management (TQM) is the process that involves managers in the organization focusing on
the customer to continually improve product value. - correct answer ✔✔false
The external environment includes the factors that affect an organization's performance from outside its
boundaries. - correct answer ✔✔true
, Customers, competitors, suppliers, the labor force, society, technology, governments, and the internal
business environment are the factors that make up the external environment. - correct answer ✔✔false
The 1995 baseball strike ended the 1995 baseball season without the World Series being played. -
correct answer ✔✔false
The Internet has created new opportunities to reach fans using message boards and fantasy leagues. -
correct answer ✔✔true
Ethics are standards of right and wrong that influence behavior. - correct answer ✔✔true
The stakeholders' approach to ethics is deciding which stakeholders have the most influence and then
catering to them. - correct answer ✔✔false
The stakeholders' approach to ethics involves creating a win-win situation for all stakeholders so that
everyone benefits from the decision. - correct answer ✔✔true
Increasing productivity by accomplishing more with less is called downsizing. - correct answer ✔✔true
Reengineering is increasing productivity by cutting organizational resources so as to get more done with
less. - correct answer ✔✔false
Reengineering involves radically redesigning work to combine fragmented tasks and focus on process
rather than function, whereas downsizing involves cutting organizational resources to accomplish more
with less. - correct answer ✔✔true
management is defined as - correct answer ✔✔those responsible for the organization's performance
structure is defined as - correct answer ✔✔the way the organization groups its resources
mission is defined as - correct answer ✔✔The purpose, or reason for being, of the organization
solutions
The mission of Dick's Sporting Goods is to help people build healthy bodies. - correct answer ✔✔false
The internal environment consists of the factors that affect an organization's performance from within its
home country. - correct answer ✔✔false
An organization's mission is its purpose, or reason for being. - correct answer ✔✔true
Stakeholders are people who have an ownership position in a company. - correct answer ✔✔false
Systems processes are the methods used to transform inputs into outputs. - correct answer ✔✔true
The five internal environmental factors are management, mission, resources, control systems, and
structure. - correct answer ✔✔true
Focusing on delivering customer value and continually improving the system and its process are the two
primary principles of total quality management. - correct answer ✔✔true
Quality is determined by comparing a product or service with similar products or services. - correct
answer ✔✔true
Customer value doesn't change over time. - correct answer ✔✔false
Total quality management (TQM) is the process that involves managers in the organization focusing on
the customer to continually improve product value. - correct answer ✔✔false
The external environment includes the factors that affect an organization's performance from outside its
boundaries. - correct answer ✔✔true
, Customers, competitors, suppliers, the labor force, society, technology, governments, and the internal
business environment are the factors that make up the external environment. - correct answer ✔✔false
The 1995 baseball strike ended the 1995 baseball season without the World Series being played. -
correct answer ✔✔false
The Internet has created new opportunities to reach fans using message boards and fantasy leagues. -
correct answer ✔✔true
Ethics are standards of right and wrong that influence behavior. - correct answer ✔✔true
The stakeholders' approach to ethics is deciding which stakeholders have the most influence and then
catering to them. - correct answer ✔✔false
The stakeholders' approach to ethics involves creating a win-win situation for all stakeholders so that
everyone benefits from the decision. - correct answer ✔✔true
Increasing productivity by accomplishing more with less is called downsizing. - correct answer ✔✔true
Reengineering is increasing productivity by cutting organizational resources so as to get more done with
less. - correct answer ✔✔false
Reengineering involves radically redesigning work to combine fragmented tasks and focus on process
rather than function, whereas downsizing involves cutting organizational resources to accomplish more
with less. - correct answer ✔✔true
management is defined as - correct answer ✔✔those responsible for the organization's performance
structure is defined as - correct answer ✔✔the way the organization groups its resources
mission is defined as - correct answer ✔✔The purpose, or reason for being, of the organization
