MOP 500 EXAM WITH
COMPLETE SOLUTION
The______ is charged with the responsibility and has the authority to maintain discipline
within the
Department. - Answer Chief
is to provide citizens and members with a fair and effective avenue for
redress of legitimate concerns against members - Answer The policy
It will be
considered ________if a member fails to comply with the following.
A. Laws of the State of Texas and the United States.
B. City rules and ordinances regarding conduct such as the Dallas City Code, Dallas City
Charter, Code of Ethics, Civil Service Rules, Personnel Rules, Administrative Directives
and Customer Service Standards.
C. Departmental rules and policies such as the Manuals of Procedures, Standard
Operating
Procedures and Directives. - Answer misconduct
The Department will accept and investigate all complaints of misconduct from any
citizen or
member as prescribed by - Answer state law and Department policy.
When an allegation of misconduct
is sustained, the member will receive - Answer corrective action or discipline according
to the degree of
misconduct
The corrective action taken will consider factors such as: - Answer A. The severity of
the offense.
B. The record of the offender.
C. The seriousness of the consequences of the violation.
If a member engages in misconduct, either through deliberate action or negligence,
,corrective
action or discipline will be applied in a prompt and certain manner, consistently and
fairly to all
members at all times. - Answer
will be handled by a supervisor in accordance with Texas Government
Code - Answer Formal complaints
must be made in writing and signed by the person making the
complaint. __________is preferred; however, it is not required. - Answer Formal
complaints ,Affidavit Form
of complaint will be sufficient after verifying that it is not a fictitious
letter signed with a fictitious name. - Answer A signed letter
A signed Memorandum from a supervisor or other member who is aware of the facts
of an incident is sufficient for an - Answer internally originated complaint.
If a person does not want to make a formal complaint, the complainant should be
forwarded to a supervisor who will do the following. - Answer 1. Obtain all the pertinent
information.
2. Conduct a Supervisory Review and determine the facts of the incident.
3. If warranted, follow corrective measures or submit a Memorandum, Subject:
Administrative Complaint as the complainant, to the Chief through channels.
Members and Supervisors must immediately report the following to their chain of
command. - Answer 1. Physical abuse when bodily injury is visible or can be reasonably
expected or
assumed to have occurred.
2. Violations of the law.
3. Any action which could reasonably be expected to result in unfavorable criticism of
the member or the Department.
4. Arrest or warrant for arrest.
5. Misconduct related to alcohol or controlled substances.
6. Any other violation of a similar nature that warrants notification.
, Internal Affairs will be notified by the member's chain of command either by e-mail or
phone of any critical incident involving the member, including but not limited to the
following. - Answer 1. Arrests or criminal charges against members.
2. Alcohol or controlled substance misconduct (testing violations, reasonable suspicion,
etc.).
3. This notification will be made by Fire Dispatch or the Deputy Chief/Division Manager
who is aware of the information.
Internal Affairs will notify the Fire Chief on call. - Answer
is a formal complaint received from citizens, regardless of where the
citizen first reports the complaint. - Answer Citizen Complaint
Any complaint received by ___will be hand delivered to Internal Affairs. - Answer mail
Citizens who telephone and wish to make a complaint will be immediately referred to -
Answer a supervisor or during regular business hours, to Internal Affairs.
Citizens who appear in person and wish to make a complaint against a member will
be referred to . - Answer Internal Affairs during regular business hours. When Internal
Affairs is
closed, citizens will be referred to a supervisor
If the complainant is referred to a supervisor, the supervisor will . - Answer interview the
complainant either in person or by phone to determine the nature of the complaint
is a formal complaint received from members and supervisors
within the Department. - Answer Administrative Complaint
Members needing to file a complaint against other members or other city employees
will follow the Grievance Procedures in the City of Dallas Personnel Rules.
2. Upon receipt of an Administrative Complaint, the supervisor will follow the Grievance
Procedures in the City of Dallas Personnel Rules in regards to the complaint.
3. If warranted, the supervisor will follow corrective measures or investigation process
as directed in this manual. - Answer
Citizen Complaints will not be accepted more than____________with the following
COMPLETE SOLUTION
The______ is charged with the responsibility and has the authority to maintain discipline
within the
Department. - Answer Chief
is to provide citizens and members with a fair and effective avenue for
redress of legitimate concerns against members - Answer The policy
It will be
considered ________if a member fails to comply with the following.
A. Laws of the State of Texas and the United States.
B. City rules and ordinances regarding conduct such as the Dallas City Code, Dallas City
Charter, Code of Ethics, Civil Service Rules, Personnel Rules, Administrative Directives
and Customer Service Standards.
C. Departmental rules and policies such as the Manuals of Procedures, Standard
Operating
Procedures and Directives. - Answer misconduct
The Department will accept and investigate all complaints of misconduct from any
citizen or
member as prescribed by - Answer state law and Department policy.
When an allegation of misconduct
is sustained, the member will receive - Answer corrective action or discipline according
to the degree of
misconduct
The corrective action taken will consider factors such as: - Answer A. The severity of
the offense.
B. The record of the offender.
C. The seriousness of the consequences of the violation.
If a member engages in misconduct, either through deliberate action or negligence,
,corrective
action or discipline will be applied in a prompt and certain manner, consistently and
fairly to all
members at all times. - Answer
will be handled by a supervisor in accordance with Texas Government
Code - Answer Formal complaints
must be made in writing and signed by the person making the
complaint. __________is preferred; however, it is not required. - Answer Formal
complaints ,Affidavit Form
of complaint will be sufficient after verifying that it is not a fictitious
letter signed with a fictitious name. - Answer A signed letter
A signed Memorandum from a supervisor or other member who is aware of the facts
of an incident is sufficient for an - Answer internally originated complaint.
If a person does not want to make a formal complaint, the complainant should be
forwarded to a supervisor who will do the following. - Answer 1. Obtain all the pertinent
information.
2. Conduct a Supervisory Review and determine the facts of the incident.
3. If warranted, follow corrective measures or submit a Memorandum, Subject:
Administrative Complaint as the complainant, to the Chief through channels.
Members and Supervisors must immediately report the following to their chain of
command. - Answer 1. Physical abuse when bodily injury is visible or can be reasonably
expected or
assumed to have occurred.
2. Violations of the law.
3. Any action which could reasonably be expected to result in unfavorable criticism of
the member or the Department.
4. Arrest or warrant for arrest.
5. Misconduct related to alcohol or controlled substances.
6. Any other violation of a similar nature that warrants notification.
, Internal Affairs will be notified by the member's chain of command either by e-mail or
phone of any critical incident involving the member, including but not limited to the
following. - Answer 1. Arrests or criminal charges against members.
2. Alcohol or controlled substance misconduct (testing violations, reasonable suspicion,
etc.).
3. This notification will be made by Fire Dispatch or the Deputy Chief/Division Manager
who is aware of the information.
Internal Affairs will notify the Fire Chief on call. - Answer
is a formal complaint received from citizens, regardless of where the
citizen first reports the complaint. - Answer Citizen Complaint
Any complaint received by ___will be hand delivered to Internal Affairs. - Answer mail
Citizens who telephone and wish to make a complaint will be immediately referred to -
Answer a supervisor or during regular business hours, to Internal Affairs.
Citizens who appear in person and wish to make a complaint against a member will
be referred to . - Answer Internal Affairs during regular business hours. When Internal
Affairs is
closed, citizens will be referred to a supervisor
If the complainant is referred to a supervisor, the supervisor will . - Answer interview the
complainant either in person or by phone to determine the nature of the complaint
is a formal complaint received from members and supervisors
within the Department. - Answer Administrative Complaint
Members needing to file a complaint against other members or other city employees
will follow the Grievance Procedures in the City of Dallas Personnel Rules.
2. Upon receipt of an Administrative Complaint, the supervisor will follow the Grievance
Procedures in the City of Dallas Personnel Rules in regards to the complaint.
3. If warranted, the supervisor will follow corrective measures or investigation process
as directed in this manual. - Answer
Citizen Complaints will not be accepted more than____________with the following
