The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M.
Juran had the same general message about what it took to achieve outstanding quality. Which of the
following was not part of that message? correct answers Quality is free
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M.
Juran had the same general message about what it took to achieve outstanding quality. Which of the
following was part of that message? correct answers Customer focus
An analytical tool used in six-sigma quality improvement programs is which of the following? correct
answers Checksheets
Which of the following is not an analytical tool used in six-sigma quality improvement programs? correct
answers Pass charts
A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC
category? correct answers Define
A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC
category? correct answers Analyze
An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which
DMAIC category? correct answers Improve
A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC
category? correct answers Measure
Which of the following is an analytical tool used in six-sigma quality improvement programs? correct
answers Pareto Charts
Failure mode and effect analysis is used in six-sigma projects. It involves which of the following? correct
answers Calculating a risk priority number for each possible failure