OPMA 403(100% Correct answers)
What are the effects of quality on an organization? correct answers revenue, market share, profits,
reputation
Why is quality so important? correct answers 1-International competitions-More choices
2-Consumer revolution-more choices
3-Producer revolution-Quality input from suppliers leads to better quality final product or service.
What are the five product quality dimensions? correct answers 1. Understood but difficult to
express(Intuitive)
2. Compnents and attributes-Expected and extras
3. Conforms to specs (design requirements)
4.Customer is satisfied (meets user wants/needs)
5. Value based- cost based
What are Garvins 8 quality dimensions? correct answers 1.) Performance 2. Features(additions to basic
functions) 3. Reliability 4. Conformance(to specs)5.Durability 6. Serviceability( repair) 7. Aesthetics 8.
Percieved Quality (Opinion)
What are PZ&B's service quality dimensions? correct answers 1.Tangibles (physical appearance of
facility) 2.) Service reliability 3. Responsiveness 4. Assurance (knowledge and courtesy) 5.Empathy (also
availability, professionalism, timeliness, completeness, pleasantness)
What varies the different perspectives on quality? correct answers The relationship one has (parent, user,
business user) to the product or service.
What is the goal of supply chain management? correct answers To integrate all activities in the supply
chain to satisfy the customers need
What is "upstream on the supply chain" correct answers suppliers to business units
downstream? correct answers Business units (where materials are transformed) to the final customers
, What did supply chain evolve from? correct answers The value chain
How can you measure upstream (supplier) quality? correct answers ISO 9001 certification
Supplier development-EDI
Acceptance sampling
What are some of the core processes behind SCM? correct answers -Value Stream Mapping (Flowcharts),
-Six Signma (Value Added)
- DMAIC (Define, Measure, Analyze, Improve, Control)
What is the SCM perspective behind Downstream? correct answers -Shipping and Logistics
-Reliability and delivery
-Customer support
What is the Operations Management Perspective? correct answers Concerned about product and process
design and the management of those activities.Increasing focus on the customer
What is the Systems View? correct answers Interaction of machines, labour, procedures, planning and
management.
What is the "cause of quality problems" correct answers The system
What is the engineering perspective? correct answers Technically oriented (product design, Life testing,
redundancy, statistical process control)
What is concurrent engineering? correct answers People work in a multifunctional team, instead of
passing work from department to department
What are the effects of quality on an organization? correct answers revenue, market share, profits,
reputation
Why is quality so important? correct answers 1-International competitions-More choices
2-Consumer revolution-more choices
3-Producer revolution-Quality input from suppliers leads to better quality final product or service.
What are the five product quality dimensions? correct answers 1. Understood but difficult to
express(Intuitive)
2. Compnents and attributes-Expected and extras
3. Conforms to specs (design requirements)
4.Customer is satisfied (meets user wants/needs)
5. Value based- cost based
What are Garvins 8 quality dimensions? correct answers 1.) Performance 2. Features(additions to basic
functions) 3. Reliability 4. Conformance(to specs)5.Durability 6. Serviceability( repair) 7. Aesthetics 8.
Percieved Quality (Opinion)
What are PZ&B's service quality dimensions? correct answers 1.Tangibles (physical appearance of
facility) 2.) Service reliability 3. Responsiveness 4. Assurance (knowledge and courtesy) 5.Empathy (also
availability, professionalism, timeliness, completeness, pleasantness)
What varies the different perspectives on quality? correct answers The relationship one has (parent, user,
business user) to the product or service.
What is the goal of supply chain management? correct answers To integrate all activities in the supply
chain to satisfy the customers need
What is "upstream on the supply chain" correct answers suppliers to business units
downstream? correct answers Business units (where materials are transformed) to the final customers
, What did supply chain evolve from? correct answers The value chain
How can you measure upstream (supplier) quality? correct answers ISO 9001 certification
Supplier development-EDI
Acceptance sampling
What are some of the core processes behind SCM? correct answers -Value Stream Mapping (Flowcharts),
-Six Signma (Value Added)
- DMAIC (Define, Measure, Analyze, Improve, Control)
What is the SCM perspective behind Downstream? correct answers -Shipping and Logistics
-Reliability and delivery
-Customer support
What is the Operations Management Perspective? correct answers Concerned about product and process
design and the management of those activities.Increasing focus on the customer
What is the Systems View? correct answers Interaction of machines, labour, procedures, planning and
management.
What is the "cause of quality problems" correct answers The system
What is the engineering perspective? correct answers Technically oriented (product design, Life testing,
redundancy, statistical process control)
What is concurrent engineering? correct answers People work in a multifunctional team, instead of
passing work from department to department
