When performing closing procedures for the day, which of the following must be
secured with a lock and key? - ANSWERSProvider's prescription pads
According to OSHA guidelines, which of the following is the appropriate way to file a
complaint with OSHA? - ANSWERSsubmit an online form
Which of the following actions should the CMAA take when scheduling a new patient for
a physical examination? - ANSWERSinform the patient of the cancellation policy
Which of the following greetings by a CMAA is appropriate when answering the
telephone? - ANSWERS"Good afternoon, cardiology clinic, Mary speaking. How can I
direct your call?"
After scheduling an appointment, a new patient who has insurance coverage asks the
CMAA what the cost of the office visit will be. Which of the following actions by the
CMAA is appropriate? - ANSWERSprovide an estimate based on allowable amounts
A CMAA is scheduling an appointment for an established patient who had a kidney
transplant and reports an intermittent fever. Which of the following actions should the
CMAA take? - ANSWERSforward the call to a triage nurse
Which of the following parts of Medicare pays for hospitalization? - ANSWERSPart A
Which of the following is an appropriate strategy for scheduling a patient who was late
for his two previous appointments? - ANSWERSschedule the patient for the last
appointment of the day
Which of the following should a CMAA complete if a provider believes Medicare might
not cover a procedure - ANSWERSAdvance Beneficiary Notice (ABN)
When a CMAA transmits a medical record, which of the following documents is
required? - ANSWERSrelease of the information authorization form
How often should a CMAA update the demographics of an established patient? -
ANSWERSat every visit
A Patient requests a follow up visit for an unavailable time slot. Which of the following
actions should the CMAA take? - ANSWERSschedule an appointment closest to the
requested time slot
A CMAA should check a patient's demographic form for accuracy against which of the
following? - ANSWERSdrivers license
, Which of the following is an appropriate action to take when updating patient
demographic information? - ANSWERScheck that the patient signed and dated the
patient information form
Which of the following information is included in an explanation of benefits (EOB)? -
ANSWERSclaim adjustments
In addition to a witness and the adult patient, which of the following individuals must be
present for an informed consent signature? - ANSWERSthe provider
The CMAA should verify a patient's CPT code for which of the following processes? -
ANSWERSobtaining prior authorization
A CMAA is reviewing the release form of a patient who is a dependant minor. The
CMAA should ensure that who of the following signed the release form? -
ANSWERSlegal guardian
Which of the following abbreviations should a CMAA use to document a patient history
of stroke? - ANSWERSCVA
A patient, who previously smoked on a regular basis, no longer smokes. Which of the
following abbreviations represents the section of the medical record in which this
information should be documented? - ANSWERSPH
Which of the following is an abbreviation for a type of routine blood test? -
ANSWERSCBC
A third party payer is requesting documentation to support billed services. Which of the
following is the appropriate document the CMAA should forward to the third party? -
ANSWERSprogress notes
Microsoft Excel is an example of which of the following types of programs? -
ANSWERSspreadsheet application
A schedule is made for patients to have physical examinations on Tuesday afternoons
and Thursday mornings. This is an example of which of the following types of
scheduling? - ANSWERScluster
Which of the following mail services is most commonly used by medical facilities? -
ANSWERSfirst class mail
An office manager asks a CMAA to mail a letter to a patient who is being dismissed
from the practice. Which of the following methods should the CMAA use to mail the
letter? - ANSWERScertified mail