©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
MANG 3467 FINAL EXAM Questions With
Correct Answers
Employee development - answer✔the combination of formal education, job experiences,
relationships, and assessment of personality and abilities to help employees prepare for the
future of their careers
protean career - answer✔a career that frequently changes based on changes in the person's
interest abilities and values in the work environment
4 approaches to employee development - answer✔interpersonal relationship
formal education
job experiences
assessment
assessment tools - answer✔MBTI
Assessment Centers
Benchmarks Assessment
Performance Appraisal
360-degree feedback
assessment centers - answer✔an assessment process in which multiple raters or evaluators
(assessors) evaluate employees' performance on a number of exercises, usually as they work in
a group at an offsite location
benchmarks - answer✔a measurement tool that gathers ratings of a manager's use of skills
associated with success in managing
mentoring - answer✔experienced productive senior employee who helps develop a less
experienced employee
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
coaching - answer✔manager or peer who works with employee to help motivate them and
develop their skills. Can be spontaneous
glass ceiling - answer✔circumstances resembling an invisible barrier that keep most women
and minorities from attaining the top jobs in organization
succession planning - answer✔the process of identifying and tracking high-potential employees
who will be able to fill top management positions when they become vacant
involuntary turnover - answer✔turnover inititated by an employer
often with employees who would prefer to stay
voluntary turnover - answer✔turnover initiated by employees
often when the organization would prefer to keep them
outcome fairness - answer✔a judgement that the consequences given to employees are just
procedural justice - answer✔a judgment that fair methods were used to determine the
consequences an employee receives
interactional justice - answer✔a judgment that the organization carried out its actions in a way
that took the employee's feelings into account
the discharge may not violate - answer✔public policy (e.g. terminating the employee for
refusing to do something illegal or unsafe.)
hot-stove rule - answer✔principle of discipline that says discipline should be like a hot stove,
giving clear warning and following up with consistent, objective, and immediate consequences
progressive discipline - answer✔a formal discipline process in which the consequence become
more serious if the employee repeat the offense
alternative dispute resolution (ADR) - answer✔methods of solving a problem by bringing in a n
impartial outsider but not using the court system
mediatio0n - answer✔nonbinding process in which a neutral party from outside the
organization hears the case and tries to help the people in a conflict arrive at a settlement
arbitration - answer✔binding process in which a professional arbitrator from outside the
organization (usually a lawyer or judge) hears the case and resolved it by making a decision.
2|Page
11/16/2024 10:16 AM
MANG 3467 FINAL EXAM Questions With
Correct Answers
Employee development - answer✔the combination of formal education, job experiences,
relationships, and assessment of personality and abilities to help employees prepare for the
future of their careers
protean career - answer✔a career that frequently changes based on changes in the person's
interest abilities and values in the work environment
4 approaches to employee development - answer✔interpersonal relationship
formal education
job experiences
assessment
assessment tools - answer✔MBTI
Assessment Centers
Benchmarks Assessment
Performance Appraisal
360-degree feedback
assessment centers - answer✔an assessment process in which multiple raters or evaluators
(assessors) evaluate employees' performance on a number of exercises, usually as they work in
a group at an offsite location
benchmarks - answer✔a measurement tool that gathers ratings of a manager's use of skills
associated with success in managing
mentoring - answer✔experienced productive senior employee who helps develop a less
experienced employee
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
coaching - answer✔manager or peer who works with employee to help motivate them and
develop their skills. Can be spontaneous
glass ceiling - answer✔circumstances resembling an invisible barrier that keep most women
and minorities from attaining the top jobs in organization
succession planning - answer✔the process of identifying and tracking high-potential employees
who will be able to fill top management positions when they become vacant
involuntary turnover - answer✔turnover inititated by an employer
often with employees who would prefer to stay
voluntary turnover - answer✔turnover initiated by employees
often when the organization would prefer to keep them
outcome fairness - answer✔a judgement that the consequences given to employees are just
procedural justice - answer✔a judgment that fair methods were used to determine the
consequences an employee receives
interactional justice - answer✔a judgment that the organization carried out its actions in a way
that took the employee's feelings into account
the discharge may not violate - answer✔public policy (e.g. terminating the employee for
refusing to do something illegal or unsafe.)
hot-stove rule - answer✔principle of discipline that says discipline should be like a hot stove,
giving clear warning and following up with consistent, objective, and immediate consequences
progressive discipline - answer✔a formal discipline process in which the consequence become
more serious if the employee repeat the offense
alternative dispute resolution (ADR) - answer✔methods of solving a problem by bringing in a n
impartial outsider but not using the court system
mediatio0n - answer✔nonbinding process in which a neutral party from outside the
organization hears the case and tries to help the people in a conflict arrive at a settlement
arbitration - answer✔binding process in which a professional arbitrator from outside the
organization (usually a lawyer or judge) hears the case and resolved it by making a decision.
2|Page
