CPHQ Certification Exam With Complete Solutions
Latest Update
Triple Aim - ANSWER 1. Ensure quality of care for individual
2 Improve health of the population
3. Control costs
Critical components of a leadership team - ANSWER Understand the concepts of
organizations as complex systems, culture, strategic planning, change, innovation and
creativity
IOM definition of healthcare quality - ANSWER The degree to which health services for
individuals and populations increase the likelihood of desired health outcomes and are
consistent with current professional knowledge
Quality Management definition - ANSWER A strategic, integrated management system,
which involves all managers and employees and uses quantitative methods to
continuously improve an organization's processes to meet and exceed customer needs,
wants and expectations
IOMs 6 aims for healthcare improvement - ANSWER Safety
Effectiveness (avoid overuse and underuse)
Patient-centeredness - ensure patient values guide all clinical decisions
Timeliness - reduce waits and sometimes harmful delays
Efficiency - avoiding waste
Equity - providing care that does not vary in quality with respect to personal
characterisitics, ethnicity, geographic location or socioeconomic status
system definition - ANSWER A regularly interacting or independent group of items
,forming a unified whole
Benefits of system thinking - ANS Relating and understanding the big picture
Major components can easily be identified
Important relationships highlighted, putting things into proper perspective
Avoids excessive concentration on only one part
Allows for broad-scope solution
Promotes integration
Gives a grounds for redesign
Health care organizations are. - ANS CASs
Changing one process or dept. automatically involves changing other processes,
functions and depts. Effectiveness depends on the alignment of parts of the system.
InterRelationships (between individuals is a critical component of the model)
Not linear
Characteristics of leaders in CASs - ANSWER Value persons and relationships
Use loose coupling
,Complicate or link
Diversify
Make sense
Think about the future
Are collaborative
Listen and learn
Are adaptable
Offer alternatives
Characteristics of Leaders in CASs - ANSWER Value persons and relationships
Loosen the coupling
Complicate or connect
Diversify
Make meaning
Consider the long term
Are collaborative
Listen and learn
Are adaptable
Offer options
Characteristics of Leaders in traditional systems - ANSWER Value positions
Use tight structuring
Simplify
Socialize
Make decisions
Do planning based on forecasting
Are controlling, in charge
, Know
Are self-preserving
Repeat the past
True or False
The HCQP helps organization leaders and employees understand the principles and
common frameworks for healthcare quality strategies. - ANSWER True
Which evidence-based framework model for studying systems is best? - ANSWER
Donabedian
Baldrige Performance Excellence
Any, as long as the manager uses it to properly recognize, understand and anticipate
how the parts of the system interact as a whole
Who founded the quality assurance field and first described an approach to assessing
quality through a systems framework? - ANSWER Avedis Donabedian
Donabedian's framework - ANWER Focus on structures resources available for care
delivery, processes involve the care, how diagnoses and treated, and outcomes results
of the care, increased satisfaction, decreased morbidity, improved QOL for patient care
evaluation
Limitation of Donabedian framework - ANWER Very simple and does not adequately
define inter-relationships
What is a necessary element for quality performance? - ANWER Inter-relationships
Baldrige Performance Excellence Framework - ANSWER Illustrates the principles of
quality management and depicts inter relationships among factors relating to structure,
process and outcome
Latest Update
Triple Aim - ANSWER 1. Ensure quality of care for individual
2 Improve health of the population
3. Control costs
Critical components of a leadership team - ANSWER Understand the concepts of
organizations as complex systems, culture, strategic planning, change, innovation and
creativity
IOM definition of healthcare quality - ANSWER The degree to which health services for
individuals and populations increase the likelihood of desired health outcomes and are
consistent with current professional knowledge
Quality Management definition - ANSWER A strategic, integrated management system,
which involves all managers and employees and uses quantitative methods to
continuously improve an organization's processes to meet and exceed customer needs,
wants and expectations
IOMs 6 aims for healthcare improvement - ANSWER Safety
Effectiveness (avoid overuse and underuse)
Patient-centeredness - ensure patient values guide all clinical decisions
Timeliness - reduce waits and sometimes harmful delays
Efficiency - avoiding waste
Equity - providing care that does not vary in quality with respect to personal
characterisitics, ethnicity, geographic location or socioeconomic status
system definition - ANSWER A regularly interacting or independent group of items
,forming a unified whole
Benefits of system thinking - ANS Relating and understanding the big picture
Major components can easily be identified
Important relationships highlighted, putting things into proper perspective
Avoids excessive concentration on only one part
Allows for broad-scope solution
Promotes integration
Gives a grounds for redesign
Health care organizations are. - ANS CASs
Changing one process or dept. automatically involves changing other processes,
functions and depts. Effectiveness depends on the alignment of parts of the system.
InterRelationships (between individuals is a critical component of the model)
Not linear
Characteristics of leaders in CASs - ANSWER Value persons and relationships
Use loose coupling
,Complicate or link
Diversify
Make sense
Think about the future
Are collaborative
Listen and learn
Are adaptable
Offer alternatives
Characteristics of Leaders in CASs - ANSWER Value persons and relationships
Loosen the coupling
Complicate or connect
Diversify
Make meaning
Consider the long term
Are collaborative
Listen and learn
Are adaptable
Offer options
Characteristics of Leaders in traditional systems - ANSWER Value positions
Use tight structuring
Simplify
Socialize
Make decisions
Do planning based on forecasting
Are controlling, in charge
, Know
Are self-preserving
Repeat the past
True or False
The HCQP helps organization leaders and employees understand the principles and
common frameworks for healthcare quality strategies. - ANSWER True
Which evidence-based framework model for studying systems is best? - ANSWER
Donabedian
Baldrige Performance Excellence
Any, as long as the manager uses it to properly recognize, understand and anticipate
how the parts of the system interact as a whole
Who founded the quality assurance field and first described an approach to assessing
quality through a systems framework? - ANSWER Avedis Donabedian
Donabedian's framework - ANWER Focus on structures resources available for care
delivery, processes involve the care, how diagnoses and treated, and outcomes results
of the care, increased satisfaction, decreased morbidity, improved QOL for patient care
evaluation
Limitation of Donabedian framework - ANWER Very simple and does not adequately
define inter-relationships
What is a necessary element for quality performance? - ANWER Inter-relationships
Baldrige Performance Excellence Framework - ANSWER Illustrates the principles of
quality management and depicts inter relationships among factors relating to structure,
process and outcome
