©THEBRIGHT EXAM SOLUTIONS
11/05/2024 12:06 PM
SGMA 217 - Chapter 7 Study Guide.
Management of information systems(MIS) - answer✔a discipline that involves the management of
people, process, and technology around the care of info
information systems (IS) - answer✔the combination of technology, people, and process that an
organization uses to produce and manage information
MIS integration - answer✔1. receive input from the stakeholders (usually data)
2. classify and change the data into info
3. make sure people have the right info at the right time
4. evaluate constantly the value of the technology used to ensure that it is optimal
competitive advantage (differential advantage) - answer✔a set of unique features of a company and its
products that are perceived by the target market as signifiant and superior to those of the competition
critical success factors - answer✔1. achieving financial performance
2. meeting and exceeding customer needs
3. providing value
4. encouraging creativity and innovation
5. gaining employee commitment
financial performance - answer✔profit, return on investment, cash flow and net worth
meeting and exceeding customer need - answer✔anticipate changes, work towards being proactive
before the customer complains
gap analysis - answer✔how to meeting customer needs
providing value - answer✔quality of product at a reasonable cost
encouraging creativity - answer✔company as a learning organization
11/05/2024 12:06 PM
SGMA 217 - Chapter 7 Study Guide.
Management of information systems(MIS) - answer✔a discipline that involves the management of
people, process, and technology around the care of info
information systems (IS) - answer✔the combination of technology, people, and process that an
organization uses to produce and manage information
MIS integration - answer✔1. receive input from the stakeholders (usually data)
2. classify and change the data into info
3. make sure people have the right info at the right time
4. evaluate constantly the value of the technology used to ensure that it is optimal
competitive advantage (differential advantage) - answer✔a set of unique features of a company and its
products that are perceived by the target market as signifiant and superior to those of the competition
critical success factors - answer✔1. achieving financial performance
2. meeting and exceeding customer needs
3. providing value
4. encouraging creativity and innovation
5. gaining employee commitment
financial performance - answer✔profit, return on investment, cash flow and net worth
meeting and exceeding customer need - answer✔anticipate changes, work towards being proactive
before the customer complains
gap analysis - answer✔how to meeting customer needs
providing value - answer✔quality of product at a reasonable cost
encouraging creativity - answer✔company as a learning organization
