ASQ CSSBB CQE Exam Prep questions
with complete solutions 2024.
Deming's jFourteen jPoints j- jANS✓✓-1. jCreate jconstancy jof jpurpose jfor
jimproving jproducts jand jservices.
2. jAdopt jthe jnew jphilosophy.
3. jCease jdependence jon jinspection jto jachieve jquality.
4. jEnd jthe jpractice jof jawarding jbusiness jon jprice jalone; jinstead, jminimize jtotal
jcost jby jworking jwith ja jsingle jsupplier.
5. jImprove jconstantly jand jforever jevery jprocess jfor jplanning, jproduction jand
jservice.
6. jInstitute jtraining jon jthe jjob.
7. jAdopt jand jinstitute jleadership.
8. jDrive jout jfear.
9. jBreak jdown jbarriers jbetween jstaff jareas.
10. jEliminate jslogans, jexhortations jand jtargets jfor jthe jworkforce.
11. jEliminate jnumerical jquotas jfor jthe jworkforce jand jnumerical jgoals jfor
jmanagement.
12. jRemove jbarriers jthat jrob jpeople jof jpride jof jworkmanship, jand jeliminate jthe
jannual jrating jor jmerit jsystem.
13. jInstitute ja jvigorous jprogram jof jeducation jand jself-improvement jfor
jeveryone.
14. jPut jeverybody jin jthe jcompany jto jwork jaccomplishing jthe jtransformation.
Joseph jJuran j- jANS✓✓-Wrote jQuality jControl jHandbook, j1951
Viewed jquality jas jfitness-for-use
Quality jtrilogy- jquality jplanning, jquality jcontrol, jquality jimprovement
Juran jQuality jFramework j- jANS✓✓-Quality jplanning, jquality jcontrol, jand jquality
jimprovement
Armand jFeigenbaum j- jANS✓✓-Introduced jconcept jof jtotal jquality jcontrol
Taught jthat jthe jcustomer jdefines jquality
Kaoru jIshikawa j- jANS✓✓-Cause-and-effect jdiagram
Quality jcircles
Recognized jthe jinternal jcustomer
Genichi jTaguchi j- jANS✓✓-Focused jon jproduct jdesign jquality. jDeveloped
jTaguchi jloss jfunction.
, Dorian jShainin j- jANS✓✓-Developed jstatistical jengineering
Worked jas jreliability jconsultant jfor jNASA jApollo
Lean j- jANS✓✓-Focuses jon jwaste jreduction
Six jSigma jMethodology j- jANS✓✓-Data jdriven jimprovement jwith jgoal jof j3.4
jDPPM
Porter's jFive jForces j- jANS✓✓-The jmodel jwhich jsuggests jthat jthe jprofit
jpotential jfor jcompanies jis jinfluenced jby jthe jinteraction jof jfive jcompetitive
jforces: j
1. jrivalry jin jthe jmarket
2. jthreat jof jsubstitutes
3. jcustomer jpower
4. jsupplier jpower
5. jnew jplayer jthreat
Portfolio janalysis j- jANS✓✓-The jprocess jby jwhich jmanagement jevaluates jthe
jproducts jand jbusinesses jthat jmake jup jthe jcompany.
1. jStudy jbasic jprinciples jinvolved.
2. jOutline jfamily jof jproducts jbased jon jthose jprinciples.
3. jList jmodules jrequired jfor jthose jproducts.
4. jMake ja jmatrix jof jfunctions jand jproduct jmodules.
5. jUse jthe jmatrix jto jdecide jwhat jto jmake.
Hoshin jKanri j- jANS✓✓-Strategic jplanning jprocess jaligning jgoals, joutcomes
jand jkey jperformance jactivities.
Objectives j> jstrategies j> jtactics j> jtargets.
Feasibility jstudy j- jANS✓✓-Preliminary jstudy jto jdetermine jthe jviability jof ja
jproject, jventure, jetc.
Risk janalysis j- jANS✓✓-Expected jprofit j= jsum(profit j* jprobability)
I.E. jthe jprobability jof jprofiting jfrom ja jventure.
SWOT j- jANS✓✓-Strength, jWeakness, jOpportunities, jThreats
Used jas ja jmatrix jto jidentify jstrategic jopportunities.
PEST j- jANS✓✓-political, jeconomic, jsocial, jand jtechnological
Similar jto jSWOT
Primary jStakeholders j- jANS✓✓-Stakeholders jthat jare jdirectly jaffected jby ja
jproject/change.
Secondary jStakeholders j- jANS✓✓-Stakeholders jthat jare jinvolved jin
jimplementing, jfunding, jmonitoring, jetc.
with complete solutions 2024.
Deming's jFourteen jPoints j- jANS✓✓-1. jCreate jconstancy jof jpurpose jfor
jimproving jproducts jand jservices.
2. jAdopt jthe jnew jphilosophy.
3. jCease jdependence jon jinspection jto jachieve jquality.
4. jEnd jthe jpractice jof jawarding jbusiness jon jprice jalone; jinstead, jminimize jtotal
jcost jby jworking jwith ja jsingle jsupplier.
5. jImprove jconstantly jand jforever jevery jprocess jfor jplanning, jproduction jand
jservice.
6. jInstitute jtraining jon jthe jjob.
7. jAdopt jand jinstitute jleadership.
8. jDrive jout jfear.
9. jBreak jdown jbarriers jbetween jstaff jareas.
10. jEliminate jslogans, jexhortations jand jtargets jfor jthe jworkforce.
11. jEliminate jnumerical jquotas jfor jthe jworkforce jand jnumerical jgoals jfor
jmanagement.
12. jRemove jbarriers jthat jrob jpeople jof jpride jof jworkmanship, jand jeliminate jthe
jannual jrating jor jmerit jsystem.
13. jInstitute ja jvigorous jprogram jof jeducation jand jself-improvement jfor
jeveryone.
14. jPut jeverybody jin jthe jcompany jto jwork jaccomplishing jthe jtransformation.
Joseph jJuran j- jANS✓✓-Wrote jQuality jControl jHandbook, j1951
Viewed jquality jas jfitness-for-use
Quality jtrilogy- jquality jplanning, jquality jcontrol, jquality jimprovement
Juran jQuality jFramework j- jANS✓✓-Quality jplanning, jquality jcontrol, jand jquality
jimprovement
Armand jFeigenbaum j- jANS✓✓-Introduced jconcept jof jtotal jquality jcontrol
Taught jthat jthe jcustomer jdefines jquality
Kaoru jIshikawa j- jANS✓✓-Cause-and-effect jdiagram
Quality jcircles
Recognized jthe jinternal jcustomer
Genichi jTaguchi j- jANS✓✓-Focused jon jproduct jdesign jquality. jDeveloped
jTaguchi jloss jfunction.
, Dorian jShainin j- jANS✓✓-Developed jstatistical jengineering
Worked jas jreliability jconsultant jfor jNASA jApollo
Lean j- jANS✓✓-Focuses jon jwaste jreduction
Six jSigma jMethodology j- jANS✓✓-Data jdriven jimprovement jwith jgoal jof j3.4
jDPPM
Porter's jFive jForces j- jANS✓✓-The jmodel jwhich jsuggests jthat jthe jprofit
jpotential jfor jcompanies jis jinfluenced jby jthe jinteraction jof jfive jcompetitive
jforces: j
1. jrivalry jin jthe jmarket
2. jthreat jof jsubstitutes
3. jcustomer jpower
4. jsupplier jpower
5. jnew jplayer jthreat
Portfolio janalysis j- jANS✓✓-The jprocess jby jwhich jmanagement jevaluates jthe
jproducts jand jbusinesses jthat jmake jup jthe jcompany.
1. jStudy jbasic jprinciples jinvolved.
2. jOutline jfamily jof jproducts jbased jon jthose jprinciples.
3. jList jmodules jrequired jfor jthose jproducts.
4. jMake ja jmatrix jof jfunctions jand jproduct jmodules.
5. jUse jthe jmatrix jto jdecide jwhat jto jmake.
Hoshin jKanri j- jANS✓✓-Strategic jplanning jprocess jaligning jgoals, joutcomes
jand jkey jperformance jactivities.
Objectives j> jstrategies j> jtactics j> jtargets.
Feasibility jstudy j- jANS✓✓-Preliminary jstudy jto jdetermine jthe jviability jof ja
jproject, jventure, jetc.
Risk janalysis j- jANS✓✓-Expected jprofit j= jsum(profit j* jprobability)
I.E. jthe jprobability jof jprofiting jfrom ja jventure.
SWOT j- jANS✓✓-Strength, jWeakness, jOpportunities, jThreats
Used jas ja jmatrix jto jidentify jstrategic jopportunities.
PEST j- jANS✓✓-political, jeconomic, jsocial, jand jtechnological
Similar jto jSWOT
Primary jStakeholders j- jANS✓✓-Stakeholders jthat jare jdirectly jaffected jby ja
jproject/change.
Secondary jStakeholders j- jANS✓✓-Stakeholders jthat jare jinvolved jin
jimplementing, jfunding, jmonitoring, jetc.
