HCAD 302 Final Exam
True or False: An ethical dilemma is a situation where someone will suffer negative consequences
regardless of the decision made. - Answer-True
The set of values, norms, guiding beliefs, and understandings that is shared by members of an
organization and is taught to new members is - Answer-Organizational Culture
Which of the following statements regarding organizational culture is false? - Answer-Organizational
culture in healthcare organizations changes quickly in the dynamic healthcare field.
True or False: Organizational culture is "touchy feely" stuff that has little effect on a healthcare
organization. - Answer-False
Which of the following could a manager use to change a healthcare organization's organizational
culture? - Answer-Beliefs, values, and norms of formal leaders
Beliefs, values, and norms of informal leaders
Beliefs, values, and norms of employees
All of the above
,The Code of Ethics of the American College of Healthcare Executives provides standards of ethical
behavior for healthcare managers in their relationships with - Answer-the profession, organization, and
community.
Which of the following sources affects the ethics of an organization? - Answer-The people in the
organization
The organization itself
The organization's external environment
All of the above
Ethics advisory committees, written codes of ethics, and role modeling can be used by leaders to -
Answer-help employees to make better ethical decisions.
True or False: The ethical principle of beneficence emphasizes promoting the welfare of others and not
doing harm. - Answer-True
Managers of healthcare organizations (HCOs) should be concerned with - Answer-medical ethics in
HCOs.
professional ethics in HCOs.
managerial ethics in HCOs.
all of the above.
True or False: Problems related to the quality of healthcare are mostly the result of organizational
structures and processes rather than individual mistakes by individual employees. - Answer-True
True or False: Managers use a control chart to show how all performance data are divided into data
categories. - Answer-False
, True or False: When an organization does not meet performance expectations, managers must change
the targets before changing the organization's structures or processes. - Answer-False
The three dimensions of performance developed by Donabedian are - Answer-structure, process, and
outcome
A manager should use which of the following tools to analyze causes of a performance problem? -
Answer-Fishbone diagram
Balanced scorecards generally include all of the following measures except - Answer-competition
measures.
To show work processes and to arrange, identify, and analyze steps required to complete work
processes, managers use - Answer-Flow Charts
Managers use a control chart to show - Answer-performance data and trends compared to
performance standards.
When a manager designs work processes to reduce waste, increase efficiency, and create more value for
customers, that manager is practicing - Answer-Lean Production
The first step of the PDCA cycle is - Answer-select desired goals and objectives.
The decision-making approach in which individuals choose the first solution that will achieve minimum
acceptable results is - Answer-satisficing.
Which of these statements about intuitive decision making is most correct? - Answer-Managers can
learn how to develop intuition for decisions.
True or False: An ethical dilemma is a situation where someone will suffer negative consequences
regardless of the decision made. - Answer-True
The set of values, norms, guiding beliefs, and understandings that is shared by members of an
organization and is taught to new members is - Answer-Organizational Culture
Which of the following statements regarding organizational culture is false? - Answer-Organizational
culture in healthcare organizations changes quickly in the dynamic healthcare field.
True or False: Organizational culture is "touchy feely" stuff that has little effect on a healthcare
organization. - Answer-False
Which of the following could a manager use to change a healthcare organization's organizational
culture? - Answer-Beliefs, values, and norms of formal leaders
Beliefs, values, and norms of informal leaders
Beliefs, values, and norms of employees
All of the above
,The Code of Ethics of the American College of Healthcare Executives provides standards of ethical
behavior for healthcare managers in their relationships with - Answer-the profession, organization, and
community.
Which of the following sources affects the ethics of an organization? - Answer-The people in the
organization
The organization itself
The organization's external environment
All of the above
Ethics advisory committees, written codes of ethics, and role modeling can be used by leaders to -
Answer-help employees to make better ethical decisions.
True or False: The ethical principle of beneficence emphasizes promoting the welfare of others and not
doing harm. - Answer-True
Managers of healthcare organizations (HCOs) should be concerned with - Answer-medical ethics in
HCOs.
professional ethics in HCOs.
managerial ethics in HCOs.
all of the above.
True or False: Problems related to the quality of healthcare are mostly the result of organizational
structures and processes rather than individual mistakes by individual employees. - Answer-True
True or False: Managers use a control chart to show how all performance data are divided into data
categories. - Answer-False
, True or False: When an organization does not meet performance expectations, managers must change
the targets before changing the organization's structures or processes. - Answer-False
The three dimensions of performance developed by Donabedian are - Answer-structure, process, and
outcome
A manager should use which of the following tools to analyze causes of a performance problem? -
Answer-Fishbone diagram
Balanced scorecards generally include all of the following measures except - Answer-competition
measures.
To show work processes and to arrange, identify, and analyze steps required to complete work
processes, managers use - Answer-Flow Charts
Managers use a control chart to show - Answer-performance data and trends compared to
performance standards.
When a manager designs work processes to reduce waste, increase efficiency, and create more value for
customers, that manager is practicing - Answer-Lean Production
The first step of the PDCA cycle is - Answer-select desired goals and objectives.
The decision-making approach in which individuals choose the first solution that will achieve minimum
acceptable results is - Answer-satisficing.
Which of these statements about intuitive decision making is most correct? - Answer-Managers can
learn how to develop intuition for decisions.
