MEDCERTS PRACTICE TEST SOLVED
100% CORRECT
A medical administrative assistant discovers two charts that they suspect are for the
same patient. Which of the following are two identifiers the assistant should check to
ensure the two charts are for the same patient? - ANSWER-Patient's last name and
date of birth
A medical administrative assistant is answering incoming calls at a provider's office.
Which of the following statements should the assistant make when answering the phone
to show proper etiquette? - ANSWER-"Good morning. Valley Medical Clinic. This is Alex
speaking."
A medical administrative assistant is assisting a patient who has partial hearing loss.
Which of the following actions should the assistant take? - ANSWER-Use reflective
communication when speaking with the patient.
A medical administrative assistant is checking a patient out after their office visit. When
providing the patient instructions, which of the following methods of teaching is the
assistant using that involves explaining discharge instructions? - ANSWER-Compliance
with the treatment plan
A medical administrative assistant is checking in several patients who showed up at the
same time and are frustrated due to the extended wait period. Which of the following
actions should the assistant take first to manage the frustrated patients? - ANSWER-
Greet each patient with a smile.
A medical administrative assistant is closing out the petty cash financial receipts for the
month. How much money is usually kept in a petty cash fund? - ANSWER-$25.00 to
$100.00
A medical administrative assistant is closing the office for the day. Which of the
following actions should the assistant take? - ANSWER-Activate the alarm system.
A medical administrative assistant is completing check out for a new patient. Which of
the following documents should the assistant request from the patient to document their
medical power of attorney? - ANSWER-Advance directives
A medical administrative assistant is conducting preoperative preparation for a patient
procedure. Which of the following tasks is the assistant responsible for performing? -
ANSWER-Gather current demographic and insurance information.
, A medical administrative assistant is creating an appointment for a patient. Which of the
following actions should the assistant take first? - ANSWER-Confirm the patient or
caller's identity.
A medical administrative assistant is drafting a letter to a patient. The assistant should
identify that which of the following involves a sentence in which two or more
independent clauses are joined without a conjunction? - ANSWER-Run-on sentence
A medical administrative assistant is establishing a provider's appointment schedule
matrix. Which of the following types of appointments is scheduled for 30 to 40 min? -
ANSWER-Comprehensive visit
A medical administrative assistant is establishing a schedule matrix using an electronic
health record (EHR) system for a provider's office. Which of the following actions should
the assistant take first? - ANSWER-Block times when provider is unavailable.
A medical administrative assistant is filing a claim for a child who has health insurance
coverage under both guardians. Which of the following actions should the assistant
take? - ANSWER-File the claim with the insurance plan ot the guardian whose birthday
comes first in the calendar year.
A medical administrative assistant is interacting with a patient who is uncooperative and
is displaying emotional distress due to an extended wait time to see the provider. Which
of the following actions should the assistant take? - ANSWER-Express empathy to the
patient.
A medical administrative assistant is performing check-in with a patient. Which of the
following actions should the assistant take that demonstrates professionalism? -
ANSWER-Greet the patient promptly and courteously.
A medical administrative assistant is performing patient check-out at the end of a new
patient appointment.
Which of the following forms should the assistant provide a patient to obtain previous
health history documents? - ANSWER-Medical records release
A medical administrative assistant is performing patient reception area maintenance
tasks. Which of the following tasks is outside the assistant's scope of practice? -
ANSWER-Cleaning the autoclave
A medical administrative assistant is preparing an end-of-the-month billing report. Which
of the following indicates a balance that could not be collected due to bad debt or
contractual discounts? - ANSWER-Write-off
A medical administrative assistant is preparing to create a patient file placeholder in the
facility's electronic health record (EHR). Apart from the patient's name, which of the
100% CORRECT
A medical administrative assistant discovers two charts that they suspect are for the
same patient. Which of the following are two identifiers the assistant should check to
ensure the two charts are for the same patient? - ANSWER-Patient's last name and
date of birth
A medical administrative assistant is answering incoming calls at a provider's office.
Which of the following statements should the assistant make when answering the phone
to show proper etiquette? - ANSWER-"Good morning. Valley Medical Clinic. This is Alex
speaking."
A medical administrative assistant is assisting a patient who has partial hearing loss.
Which of the following actions should the assistant take? - ANSWER-Use reflective
communication when speaking with the patient.
A medical administrative assistant is checking a patient out after their office visit. When
providing the patient instructions, which of the following methods of teaching is the
assistant using that involves explaining discharge instructions? - ANSWER-Compliance
with the treatment plan
A medical administrative assistant is checking in several patients who showed up at the
same time and are frustrated due to the extended wait period. Which of the following
actions should the assistant take first to manage the frustrated patients? - ANSWER-
Greet each patient with a smile.
A medical administrative assistant is closing out the petty cash financial receipts for the
month. How much money is usually kept in a petty cash fund? - ANSWER-$25.00 to
$100.00
A medical administrative assistant is closing the office for the day. Which of the
following actions should the assistant take? - ANSWER-Activate the alarm system.
A medical administrative assistant is completing check out for a new patient. Which of
the following documents should the assistant request from the patient to document their
medical power of attorney? - ANSWER-Advance directives
A medical administrative assistant is conducting preoperative preparation for a patient
procedure. Which of the following tasks is the assistant responsible for performing? -
ANSWER-Gather current demographic and insurance information.
, A medical administrative assistant is creating an appointment for a patient. Which of the
following actions should the assistant take first? - ANSWER-Confirm the patient or
caller's identity.
A medical administrative assistant is drafting a letter to a patient. The assistant should
identify that which of the following involves a sentence in which two or more
independent clauses are joined without a conjunction? - ANSWER-Run-on sentence
A medical administrative assistant is establishing a provider's appointment schedule
matrix. Which of the following types of appointments is scheduled for 30 to 40 min? -
ANSWER-Comprehensive visit
A medical administrative assistant is establishing a schedule matrix using an electronic
health record (EHR) system for a provider's office. Which of the following actions should
the assistant take first? - ANSWER-Block times when provider is unavailable.
A medical administrative assistant is filing a claim for a child who has health insurance
coverage under both guardians. Which of the following actions should the assistant
take? - ANSWER-File the claim with the insurance plan ot the guardian whose birthday
comes first in the calendar year.
A medical administrative assistant is interacting with a patient who is uncooperative and
is displaying emotional distress due to an extended wait time to see the provider. Which
of the following actions should the assistant take? - ANSWER-Express empathy to the
patient.
A medical administrative assistant is performing check-in with a patient. Which of the
following actions should the assistant take that demonstrates professionalism? -
ANSWER-Greet the patient promptly and courteously.
A medical administrative assistant is performing patient check-out at the end of a new
patient appointment.
Which of the following forms should the assistant provide a patient to obtain previous
health history documents? - ANSWER-Medical records release
A medical administrative assistant is performing patient reception area maintenance
tasks. Which of the following tasks is outside the assistant's scope of practice? -
ANSWER-Cleaning the autoclave
A medical administrative assistant is preparing an end-of-the-month billing report. Which
of the following indicates a balance that could not be collected due to bad debt or
contractual discounts? - ANSWER-Write-off
A medical administrative assistant is preparing to create a patient file placeholder in the
facility's electronic health record (EHR). Apart from the patient's name, which of the
