©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
MO EXAM 1 STUDY GUIDE SOLUTIONS
Organizational Behavior - ANSWER✔✔-the study of what people think, feel, and do in and around
organizations
OB Examines: - ANSWER✔✔-1. how employees behave, perceive, make decisions, and respond
emotionally.
2. How individuals and teams in organizations relate to each other and their counterparts in other orgs.
3. How organizations interact with their external environments.
Importance of OB - ANSWER✔✔-interact, collaborate, communicate --> vital to orgs success
OB knowledge is important for people to... - ANSWER✔✔-- comprehend/predict workplace events
- adopt more accurate personal theories
- influence organizational events
CEO job descriptions that mention social skills have increased 30% since 2000.
Page 1/23
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
Kolb's Experimental Learning Model - ANSWER✔✔-
Management: - ANSWER✔✔-A process designed to achieve an organization's objectives by using its
resources effectively and effectively in a changing environment.
2 management activities: - ANSWER✔✔-1. Figuring out what to do.... often despite uncertainty and an
enormous amount of potentially relevant info.
2. Getting things done.. through other people, despite having little direct control over most of them.
McGregor's X Theory (1960): - ANSWER✔✔-- People are controlled and directed bc they don't like to
work
- coercion is necessary to get employees to complete tasks.
McGregor's Y Theory (1960): - ANSWER✔✔-- people self-directed, creative, and seek responsibility bc
they like to work
- people are given autonomy to complete tasks.
Lewin's Formula - ANSWER✔✔-People's Behavior (B) at work = a function of the Individual (I) & the
Environment (E)
--> Individual: managers CANNOT control individuals, their personalities/preferences/or perspectives
Page 2/23
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
--> Environment: managers CAN control the environment. (interact w/ people, structure the work)
Organization: - ANSWER✔✔--groups of people who work interdependently toward some purpose
Organization Structures are based on... - ANSWER✔✔-1. External environment
2. Organizational size
3. Technology
4. Organizational Strategy
Effective Orgs have: - ANSWER✔✔-good mission statement, strategy, policies/procedures....
Span of Control (impacts structure) - ANSWER✔✔-the # of people directly reporting to the next level
above in the hierarchy.
Narrow Span of Control - ANSWER✔✔-"tall structures" - few people report to manager
ex. BU, Wells-Fargo, General Electric
Note: Orgs that are highly regulated have this type of structure.
Wide Span of Control - ANSWER✔✔-"flat structures" - manager has many direct reports
Page 3/23
FIRST PUBLISH OCTOBER 2024
MO EXAM 1 STUDY GUIDE SOLUTIONS
Organizational Behavior - ANSWER✔✔-the study of what people think, feel, and do in and around
organizations
OB Examines: - ANSWER✔✔-1. how employees behave, perceive, make decisions, and respond
emotionally.
2. How individuals and teams in organizations relate to each other and their counterparts in other orgs.
3. How organizations interact with their external environments.
Importance of OB - ANSWER✔✔-interact, collaborate, communicate --> vital to orgs success
OB knowledge is important for people to... - ANSWER✔✔-- comprehend/predict workplace events
- adopt more accurate personal theories
- influence organizational events
CEO job descriptions that mention social skills have increased 30% since 2000.
Page 1/23
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
Kolb's Experimental Learning Model - ANSWER✔✔-
Management: - ANSWER✔✔-A process designed to achieve an organization's objectives by using its
resources effectively and effectively in a changing environment.
2 management activities: - ANSWER✔✔-1. Figuring out what to do.... often despite uncertainty and an
enormous amount of potentially relevant info.
2. Getting things done.. through other people, despite having little direct control over most of them.
McGregor's X Theory (1960): - ANSWER✔✔-- People are controlled and directed bc they don't like to
work
- coercion is necessary to get employees to complete tasks.
McGregor's Y Theory (1960): - ANSWER✔✔-- people self-directed, creative, and seek responsibility bc
they like to work
- people are given autonomy to complete tasks.
Lewin's Formula - ANSWER✔✔-People's Behavior (B) at work = a function of the Individual (I) & the
Environment (E)
--> Individual: managers CANNOT control individuals, their personalities/preferences/or perspectives
Page 2/23
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
--> Environment: managers CAN control the environment. (interact w/ people, structure the work)
Organization: - ANSWER✔✔--groups of people who work interdependently toward some purpose
Organization Structures are based on... - ANSWER✔✔-1. External environment
2. Organizational size
3. Technology
4. Organizational Strategy
Effective Orgs have: - ANSWER✔✔-good mission statement, strategy, policies/procedures....
Span of Control (impacts structure) - ANSWER✔✔-the # of people directly reporting to the next level
above in the hierarchy.
Narrow Span of Control - ANSWER✔✔-"tall structures" - few people report to manager
ex. BU, Wells-Fargo, General Electric
Note: Orgs that are highly regulated have this type of structure.
Wide Span of Control - ANSWER✔✔-"flat structures" - manager has many direct reports
Page 3/23
